List of AlloReview Customers
Paris, 75013,
France
Since 2010, our global team of researchers has been studying AlloReview customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AlloReview for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AlloReview for Customer Experience include: BUT, a France based Retail organisation with 6800 employees and revenues of $2.67 billion, Linkcity France, a France based Construction and Real Estate organisation with 264 employees and revenues of $676.0 million, Emma Mattress France, a France based Retail organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using AlloReview, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AlloReview customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BUT | Retail | 6800 | $2.7B | France | AlloReview | AlloReview | Customer Experience | 2024 | n/a | In 2024, BUT deployed AlloReview in 30 stores in the Bourgogne and Normandie regions to boost e-reputation and increase Google reviews. AlloReview is part of the category and the rollout prioritized in-store QR code capture for reviews together with voice feedback ingestion to accelerate review collection. The implementation used AlloIntelligence to analyze voice feedback in real time and AlloBot to drive personalized post-feedback journeys, with AlloReview serving as the central review collection and aggregation platform. Functional capabilities configured included review capture via QR codes, natural language voice analysis, automated follow-up messaging workflows and localized rating dashboards at the store level. Integration points focused on QR code driven customer touchpoints and review publication flows to Google. Operational scope was retail focused, limited to 30 sites across Bourgogne and Normandie and affecting store operations, customer experience teams and local marketing. Governance followed a staged regional pilot approach with configuration controls for conversational routing, moderation and escalation inside AlloBot and AlloIntelligence. Outcomes cited in the case study included a 4x increase in reviews collected and an improvement in average store ratings. | |
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Emma Mattress France | Retail | 30 | $3M | France | AlloReview | AlloReview | Customer Experience | 2024 | n/a | In 2024, Emma Mattress France implemented AlloReview in the Apps Category . The deployment targeted richer voice feedback capture and improved online ratings for the company's French e-commerce operations. AlloReview was configured to capture structured and voice-based customer feedback, applying real-time AI analysis via AlloIntelligence to classify sentiment, detect promoters and detractors, and drive automated follow-up workflows. Configuration emphasized review solicitation workflows for satisfied customers and escalation paths for negative feedback. The implementation integrated directly with Trustpilot to route promoters to share reviews and route detractors into support channels managed through AlloReview and AlloIntelligence. Operational coverage focused on customer support and e-commerce teams in France, expanding the breadth of captured customer information and enriching profile data. Governance centered on workflow rules that tie AI-driven analysis to review amplification and support routing, with operational tuning to balance invitation cadence and escalation thresholds. Outcomes reported in the vendor case study included a 2.5 point increase on Trustpilot in five months, approximately a 90 percent reduction in feedback analysis time, and a twelvefold increase in collected customer information. | |
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Linkcity France | Construction and Real Estate | 264 | $676M | France | AlloReview | AlloReview | Customer Experience | 2023 | n/a | In 2023 Linkcity France deployed AlloReview in the Apps Category to centralize customer listening and reduce churn across its French operations. The deployment bundled AlloReview with AlloIntelligence and AlloBot to capture, analyze and act on customer feedback across sales and after-sales processes. The implementation targeted customer-facing business functions including customer service, account management and retention teams across France. Configuration used AlloIntelligence for sentiment and intent classification, AlloBot for automated response orchestration, and AlloReview for feedback capture and routing. The solution was integrated with the company CRM so that negative feedback automatically created tickets and triggered personalized responses, and module assignments AlloReview, AlloIntelligence and AlloBot are listed on the vendor case study. Automation included ticket creation rules, assignment logic and templated personalized reply flows initiated by AlloBot. Operational governance centralized feedback-to-ticket policies within CRM workflows and required cross-functional ownership for escalation and response SLAs between customer service and retention organizations. The vendor case study reports outcomes of roughly a 50% reduction in churn and a 4x increase in feedback collected after AlloReview, AlloIntelligence and AlloBot were operationally embedded into Linkcity France workflows. |
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