List of Amdocs Ensemble Customers
Saint Louis, 63141, MO,
United States
Since 2010, our global team of researchers has been studying Amdocs Ensemble customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amdocs Ensemble for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amdocs Ensemble for OSS/BSS include: Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Vimpelcom, a Netherlands based Professional Services organisation with 66000 employees and revenues of $23.00 billion, HSBC, a United Kingdom based Banking and Financial Services organisation with 5836 employees and revenues of $4.95 billion and many others.
Contact us if you need a completed and verified list of companies using Amdocs Ensemble, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Amdocs Ensemble customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | Amdocs | Amdocs Ensemble | OSS/BSS | 2011 | n/a | In 2011, HSBC implemented Amdocs Ensemble as a Customer Care and Billing Platform. The deployment targeted HSBC customer care and billing operations in the United Kingdom and was positioned to centralize billing workflows and customer account servicing across the bank’s billing functions. Amdocs Ensemble served as the core Customer Care and Billing Platform offering convergent billing and account management capabilities, invoice generation, configurable billing cycles and rating, customer service agent interfaces, and workflow orchestration for dispute and collections processes. The implementation emphasized modular configuration of billing rules and product catalog entries, enabling HSBC to standardize tariff and charging logic within Amdocs Ensemble. Architecturally the implementation used a centralized transactional billing engine and service orchestration layer with web-based customer care interfaces, designed to support high-volume billing runs and event-driven charging. Governance focused on phased configuration control and change management for billing rules and service definitions, aligning billing operations, customer service, accounts receivable and finance functions to the Amdocs Ensemble deployment. | |
 |
Vimpelcom | Professional Services | 66000 | $23.0B | Netherlands | Amdocs | Amdocs Ensemble | OSS/BSS | 2001 | n/a | In 2001, Vimpelcom implemented Amdocs Ensemble as its Customer Care and Billing Platform to deliver end-to-end billing and Customer Relationship Management for its cellular networks and GPRS. The Amdocs Ensemble deployment centralized billing and CRM functionality for Vimpelcom's telecommunications services, aligning customer account administration with network usage processing. The implementation emphasized Amdocs Ensemble billing engines and CRM modules, enabling account management, rating and invoice generation, and customer care workflows consistent with a Customer Care and Billing Platform. Configuration work included integration of service usage into billing cycles and support for GPRS usage capture and event rating to ensure usage data fed directly into invoicing and customer records. Operational coverage focused on Vimpelcom's cellular business and GPRS services, impacting billing operations, customer service, and revenue management functions. Governance concentrated on standardizing billing and CRM processes and rolling out centralized operational procedures across the carrier's service lines. | |
 |
Vodafone Group | Communications | 88780 | $43.9B | United Kingdom | Amdocs | Amdocs Ensemble | OSS/BSS | 2009 | n/a | In 2009 Vodafone Group engaged Amdocs to provision Amdocs Ensemble as its Customer Care and Billing Platform under a five year global managed services agreement. The contract assigned Amdocs to operate Vodafone's customer care and billing domain across its global footprint, establishing Amdocs Ensemble as the central BSS layer for customer interactions and billing operations. Deployment emphasized core customer care and billing capabilities within Amdocs Ensemble, including customer management and CRM workflows, order to cash processing, rating and charging, mediation and invoice generation. The implementation focused on configuring billing cycles, accounts receivable processes and customer case management to support service activation, billing runs and dispute resolution. Standard functional workflows for billing, invoicing and customer support were instrumented within the application to consolidate operational control under the platform. The managed services model placed application hosting, operations and maintenance with Amdocs, with integration workstreams to align Amdocs Ensemble with Vodafone operational systems for provisioning, charging and service order flows. Operational coverage was global, encompassing Vodafone Group business functions in customer care, billing operations and revenue assurance teams. Change control and release coordination were handled through joint governance between Vodafone and Amdocs to manage enhancements and service continuity. The five year agreement framed governance, service management and operational responsibilities, with Amdocs delivering continuous platform management while Vodafone retained functional oversight of customer care and billing processes. Vodafone Group Amdocs Ensemble Customer Care and Billing Platform centralized customer care and billing capabilities under a vendor operated managed services contract. |
Buyer Intent: Companies Evaluating Amdocs Ensemble
- Best Western, a United States based Leisure and Hospitality organization with 3000 Employees
- Felixart, a India based Media company with 40 Employees
- Csg Systems International, a United States based Professional Services organization with 5800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||