List of AnyMind AnyChat Customers
Tokyo, 106-6131,
Japan
Since 2010, our global team of researchers has been studying AnyMind AnyChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AnyMind AnyChat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AnyMind AnyChat for Chatbots and Conversational AI include: Bertolli Thailand, a Thailand based Consumer Packaged Goods organisation with 200 employees and revenues of $95.0 million, Waterpik Japan, a Japan based Healthcare organisation with 15 employees and revenues of $8.0 million, Fabnest India, a India based Retail organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using AnyMind AnyChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AnyMind AnyChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bertolli Thailand | Consumer Packaged Goods | 200 | $95M | Thailand | AnyMind Group | AnyMind AnyChat | Chatbots and Conversational AI | 2024 | n/a | In 2024, Bertolli Thailand deployed AnyMind AnyChat alongside AnyX to support its e-commerce operations in Thailand, focusing on store optimization, campaign management and automated customer responses. The engagement began in August 2024 and the implementation configured AnyMind AnyChat for conversational automation, templated response workflows and rule based routing to address CRM/customer service workloads while AnyX centralized campaign orchestration and storefront optimization. The rollout linked AnyMind AnyChat with online storefront workflows and marketing orchestration to centralize order capture and campaign execution across digital channels, covering customer service and e-commerce business functions in Thailand. Governance changes introduced structured response templates, escalation rules and operational dashboards to manage inquiry volumes and campaign performance. By August 2025 Bertolli Thailand reported approximately 1,477% year over year order growth and a 96% reduction in unanswered customer inquiries after using AnyMind AnyChat automated responses. | |
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Fabnest India | Retail | 25 | $1M | India | AnyMind Group | AnyMind AnyChat | Chatbots and Conversational AI | 2022 | n/a | In 2022, Fabnest India engaged AnyMind Group to implement AnyMind AnyChat conversational commerce to support its direct to consumer launch in India. Onboarding began in December 2022 and the AnyMind AnyChat deployment went live in 2023, establishing the conversational commerce layer for Fabnest’s customer engagement strategy. The implementation focused on automating customer engagement and service workflows, with AnyMind AnyChat configured for intent routing, scripted conversational flows, and automated responses for order inquiries and post purchase support. Configuration emphasized lightweight administration suitable for a 25 employee retailer, enabling Fabnest to manage chat content, escalation rules, and basic analytics without heavy customization. AnyMind AnyChat was deployed together with AnyX to instrument the D2C launch and connect conversational touch points to commerce channels and campaign workflows. Operational coverage centered on Fabnest’s India e commerce and customer service functions, with the solution integrated into front line channels supporting product discovery, cart assistance, and service interactions. Governance and rollout followed a phased onboarding model led by AnyMind, with Fabnest operational owners assigned to content and escalation governance during the 2022 to 2023 transition. Early results reported in the engagement included a 112% sales increase on Amazon and a reported uplift in ROAS, which were captured as part of the post go live performance review. | |
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Waterpik Japan | Healthcare | 15 | $8M | Japan | AnyMind Group | AnyMind AnyChat | Chatbots and Conversational AI | 2025 | n/a | In 2025, Waterpik Japan deployed AnyMind AnyChat in a three month trial on LINE, using the solution under the customer service/CRM category to automate initial customer inquiries and capture order and customer details. The March to June 2025 study ran on Waterpik Japans LINE channel and focused on front line customer service automation and structured data capture for order handling. Waterpik Japan is a 15 person healthcare organization and the pilot specifically targeted the customer service team managing inbound LINE inquiries. AnyMind AnyChat was configured to perform initial inquiry triage, extract and persist order and customer details, and execute escalation routing to human agents when conversations required agent intervention. Integration for the pilot was limited to the LINE messaging channel, and operational coverage was scoped to inbound customer service workflows in Japan rather than broader enterprise systems. The March to June 2025 study showed the AI handled about 25% of incoming inquiries, reducing human workload and enabling seamless escalation to agents when needed. |
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