List of Appian Customers
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United States
Since 2010, our global team of researchers has been studying Appian customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appian for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appian for Robotic Process Automation include: United States Department of Agriculture (USDA), a United States based Government organisation with 100000 employees and revenues of $230.00 billion, T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, United States Army, a United States based Government organisation with 453551 employees and revenues of $65.25 billion, Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion, Santander Bank, a Spain based Banking and Financial Services organisation with 211141 employees and revenues of $63.12 billion and many others.
Contact us if you need a completed and verified list of companies using Appian, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Appian customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amadori | Consumer Packaged Goods | 8978 | $1.7B | Italy | Appian | Appian | Robotic Process Automation | 2024 | n/a |
In 2024, Amadori implemented Appian to deploy Process Automation across its enterprise, using the Appian Platform as the core technology for cloud based business application delivery. The initiative targeted a broad operational footprint including 17 product plants, 800 farms, 19 distribution centres and centralized functions supporting more than 9,000 employees, aiming to simplify workflows across procurement, finance, sales and customer management.
The Appian deployment combined business process management, RPA and low code development to build modular enterprise applications. Amadori configured applications for end to end procurement to payment workflows, invoice processing automation, credit request handling, product development collaboration, legal contract management and asset and fleet maintenance. The Appian Platform and its data fabric capability were used to provide a unified view of customer information and documentation while enabling process monitoring and continuous improvement.
Integrations focused on connecting Appian with Amadori’s heterogeneous ERP and CRM systems, alongside bespoke applications and document driven processes, to reduce manual handoffs and improve visibility across systems. Operational coverage included coordination with external car dealers for fleet maintenance requests, orchestration of packaging level reviews between marketing, quality assurance and external agencies, and management of procurement volumes and invoice throughput.
Governance shifts emphasized standardized process monitoring, cross functional collaboration and faster application deployment with lower upfront investment in infrastructure. The program instituted digital workflows to replace paper based processes for contracts and packaging approvals, and leveraged Appian Platform capabilities for collaborative task management and electronic signatures to streamline compliance and control.
Outcomes documented in the deployment include reducing the IT management lead time between maintenance and order generation from two weeks to about three days, cutting credit request lead time from one week to 2.5 days, automating roughly 25 percent of annual invoice volume within a 100,000 invoice environment, managing more than 150 product projects with 3,000 tasks completed by 50 employees in the first four months, and handling 1,600 graphic requests with 8,000 completed tasks in one year.
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Appian | Appian | Robotic Process Automation | 2017 | n/a |
Aon Ireland implemented Appian in 2017. The Appian implementation at Aon Ireland deployed Appian as an enterprise low-code process automation and case management platform. Core functional modules included process modeling, case lifecycle management, business rules automation, and low-code user interface composition, aligned to the Apps Category .
Deployment architecture emphasized a centralized application tier with role based access controls and environment separation for development, testing, and production. Operational scope targeted professional services business functions, with governance focused on application lifecycle management, change approval workflows, and role based design ownership to support iterative low-code delivery. The implementation is listed as a customer reference for Appian and was structured to support ongoing configuration, process iteration, and controlled rollouts across Aon Ireland teams.
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Australian Retirement Trust | Banking and Financial Services | 2000 | $500M | Australia | Appian | Appian | Robotic Process Automation | 2021 | n/a |
In 2021, Australian Retirement Trust implemented Appian. The deployment of Appian in the category was executed as an enterprise low code application program to support internal software delivery and process automation needs.
The implementation emphasized Appian application development capabilities, including process modeling, design of low code components, business rules orchestration, and user interface composition. Development work referenced in hiring requirements included strong object oriented design techniques, class modelling, data model design, and the development of complex stored procedures to support Appian data integration patterns.
Operational coverage centered on the technology team across Brisbane, Melbourne and Sydney offices, where roles titled Senior Analyst Programmer Appian were responsible for coding, maintainability, scalability and performance considerations. The implementation scope explicitly referenced delivering functionality to meet Australian Retirement Trust business needs, with developers expected to attend offices at least weekly as part of a distributed delivery model.
Governance followed a system development lifecycle approach, with requirements clarification, data analysis, component design and development, component testing and release management called out as core activities. Appian was positioned to serve software development and business process automation functions within Australian Retirement Trust, with emphasis on consistent design, operational maintainability and adherence to formal release procedures.
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Insurance | 29091 | $53.1B | United Kingdom | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Banking and Financial Services | 9261 | $2.8B | United States | Appian | Appian | Robotic Process Automation | 2018 | n/a |
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Life Sciences | 1400 | $1.9B | Canada | Appian | Appian | Robotic Process Automation | 2020 | n/a |
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Banking and Financial Services | 8241 | $3.2B | Germany | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Professional Services | 2200 | $530M | Netherlands | Appian | Appian | Robotic Process Automation | 2024 | n/a |
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Utilities | 20000 | $23.0B | United States | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Manufacturing | 16000 | $3.6B | United States | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Buyer Intent: Companies Evaluating Appian
- Abacus.Ai, a United States based Professional Services organization with 160 Employees
- State of Massachusetts, a United States based Government company with 87426 Employees
- Codeboard technology India, a India based Professional Services organization with 93 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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