List of Appian Customers
Appian
7950 Jones Branch Drive,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 703-442-8844
Professional Services
2033
$711M
Since 2010, our global team of researchers has been studying Appian customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appian for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appian for Robotic Process Automation include: United States Department of Agriculture (USDA), a United States based Government organisation with 100000 employees and revenues of $230.00 billion, T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, United States Army, a United States based Government organisation with 453551 employees and revenues of $65.25 billion, Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion, Santander Bank, a Spain based Banking and Financial Services organisation with 211141 employees and revenues of $63.12 billion and many others.
Contact us if you need a completed and verified list of companies using Appian, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Appian customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amadori | Consumer Packaged Goods | 8978 | $1.7B | Italy | Appian | Appian | Robotic Process Automation | 2024 | n/a |
In 2024, Amadori implemented Appian to deploy Process Automation across its enterprise, using the Appian Platform as the core technology for cloud based business application delivery. The initiative targeted a broad operational footprint including 17 product plants, 800 farms, 19 distribution centres and centralized functions supporting more than 9,000 employees, aiming to simplify workflows across procurement, finance, sales and customer management.
The Appian deployment combined business process management, RPA and low code development to build modular enterprise applications. Amadori configured applications for end to end procurement to payment workflows, invoice processing automation, credit request handling, product development collaboration, legal contract management and asset and fleet maintenance. The Appian Platform and its data fabric capability were used to provide a unified view of customer information and documentation while enabling process monitoring and continuous improvement.
Integrations focused on connecting Appian with Amadori’s heterogeneous ERP and CRM systems, alongside bespoke applications and document driven processes, to reduce manual handoffs and improve visibility across systems. Operational coverage included coordination with external car dealers for fleet maintenance requests, orchestration of packaging level reviews between marketing, quality assurance and external agencies, and management of procurement volumes and invoice throughput.
Governance shifts emphasized standardized process monitoring, cross functional collaboration and faster application deployment with lower upfront investment in infrastructure. The program instituted digital workflows to replace paper based processes for contracts and packaging approvals, and leveraged Appian Platform capabilities for collaborative task management and electronic signatures to streamline compliance and control.
Outcomes documented in the deployment include reducing the IT management lead time between maintenance and order generation from two weeks to about three days, cutting credit request lead time from one week to 2.5 days, automating roughly 25 percent of annual invoice volume within a 100,000 invoice environment, managing more than 150 product projects with 3,000 tasks completed by 50 employees in the first four months, and handling 1,600 graphic requests with 8,000 completed tasks in one year.
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Appian | Appian | Robotic Process Automation | 2017 | n/a |
Aon Ireland implemented Appian in 2017. The Appian implementation at Aon Ireland deployed Appian as an enterprise low-code process automation and case management platform. Core functional modules included process modeling, case lifecycle management, business rules automation, and low-code user interface composition, aligned to the Apps Category .
Deployment architecture emphasized a centralized application tier with role based access controls and environment separation for development, testing, and production. Operational scope targeted professional services business functions, with governance focused on application lifecycle management, change approval workflows, and role based design ownership to support iterative low-code delivery. The implementation is listed as a customer reference for Appian and was structured to support ongoing configuration, process iteration, and controlled rollouts across Aon Ireland teams.
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Australian Retirement Trust | Banking and Financial Services | 2000 | $500M | Australia | Appian | Appian | Robotic Process Automation | 2021 | n/a |
In 2021, Australian Retirement Trust implemented Appian. The deployment of Appian in the category was executed as an enterprise low code application program to support internal software delivery and process automation needs.
The implementation emphasized Appian application development capabilities, including process modeling, design of low code components, business rules orchestration, and user interface composition. Development work referenced in hiring requirements included strong object oriented design techniques, class modelling, data model design, and the development of complex stored procedures to support Appian data integration patterns.
Operational coverage centered on the technology team across Brisbane, Melbourne and Sydney offices, where roles titled Senior Analyst Programmer Appian were responsible for coding, maintainability, scalability and performance considerations. The implementation scope explicitly referenced delivering functionality to meet Australian Retirement Trust business needs, with developers expected to attend offices at least weekly as part of a distributed delivery model.
Governance followed a system development lifecycle approach, with requirements clarification, data analysis, component design and development, component testing and release management called out as core activities. Appian was positioned to serve software development and business process automation functions within Australian Retirement Trust, with emphasis on consistent design, operational maintainability and adherence to formal release procedures.
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Aviva | Insurance | 29091 | $53.1B | United Kingdom | Appian | Appian | Robotic Process Automation | 2019 | n/a |
In 2019 Aviva implemented Appian to introduce Robotic Process Automation into its insurance operations, targeting claims processing and policy administration. The deployment used Appian as a centralized low code process automation platform to orchestrate attended and unattended bots, implement case management workflows, and provide a single control plane for process orchestration and monitoring.
Implementation focused on automating insurance workflows using Appian Robotic Process Automation capabilities, including UI automation, rule driven task routing, exception handling, and operational dashboards. Integrations were implemented to connect automation to core insurance systems and third party data feeds via APIs and RPA connectors, and governance was established with process modeling standards, change control procedures, and orchestration policies to manage enterprise automation.
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Bank of the West | Banking and Financial Services | 9261 | $2.8B | United States | Appian | Appian | Robotic Process Automation | 2018 | n/a |
In 2018, Bank of the West implemented Appian for Robotic Process Automation. The deployment targeted the Personal Finance Division, specifically the Repossession Department in San Ramon, California, to support Consumer Repossession Representatives and Collections Coordinators operating in a hybrid work model.
Appian was configured to provide case management and document management capabilities, including document upload into Filenet and Appian personal folders, automated generation of letters with certified mailing workflows, and the creation of NOI records. Workflows were designed to expose original loan documents in Appian for warranty checks, and to capture repossession intake activities such as stocking in vehicles.
The Appian environment was integrated with Filenet for document persistence, with CARS used as a source of account information, with status changes written into CACS, and with Coupa used to approve invoices. Operational coverage included collections processing, account communication related to COVID, and repossession lifecycle tracking, with Appian serving as the orchestration layer between front-line reps and these connected systems.
Governance was structured around role based workflows for Consumer Repossession Rep II and Collections Coordinator functions, formalizing NOI and certified mail processes and preserving status logs and document trails for auditability. The employee experience and staffing pattern shifted as noted, with a Consumer Repossession Rep converted to permanent status at the end of December 2020, reflecting operationalization of the supported workflows.
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Life Sciences | 1400 | $1.9B | Canada | Appian | Appian | Robotic Process Automation | 2020 | n/a |
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Banking and Financial Services | 8241 | $3.2B | Germany | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Professional Services | 2200 | $530M | Netherlands | Appian | Appian | Robotic Process Automation | 2024 | n/a |
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Utilities | 20000 | $23.0B | United States | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Manufacturing | 16000 | $3.6B | United States | Appian | Appian | Robotic Process Automation | 2019 | n/a |
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Showing 1 to 10 of 32 entries
Buyer Intent: Companies Evaluating Appian
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Appian. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Appian for Robotic Process Automation include:
- Sree Chitra Tirunal Institute For Medical Sciences And Technology, a India based Healthcare organization with 1000 Employees
- Abacus.Ai, a United States based Professional Services company with 160 Employees
- State of Massachusetts, a United States based Government organization with 87426 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Sree Chitra Tirunal Institute For Medical Sciences And Technology | Healthcare | 1000 | $17M | India | 2026-03-09 |
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Abacus.Ai | Professional Services | 160 | $15M | United States | 2026-02-25 |
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State of Massachusetts | Government | 87426 | $91.0B | United States | 2026-02-18 |
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Professional Services | 93 | $3M | India | 2026-02-09 |
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Insurance | 10 | $1M | United States | 2026-02-04 |
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Professional Services | 10 | $1M | United States | 2026-02-03 |
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Manufacturing | 75 | $12M | Saudi Arabia | 2026-01-12 |
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Education | 7200 | $396M | Netherlands | 2026-01-11 |
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Transportation | 540 | $100M | United States | 2026-01-08 |
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Government | 500 | $50M | India | 2026-01-04 |
FAQ - APPS RUN THE WORLD Appian Coverage
Appian is a Robotic Process Automation solution from Appian.
Companies worldwide use Appian, from small firms to large enterprises across 21+ industries.
Organizations such as United States Department of Agriculture (USDA), T-Mobile _x000D_, United States Army, Merck and Santander Bank are recorded users of
Appian for Robotic Process Automation.
Companies using Appian are most concentrated in Government, Communications and Life Sciences, with adoption spanning over 21 industries.
Companies using Appian are most concentrated in United States and Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Appian across Americas, EMEA, and APAC.
Companies using Appian range from small businesses with 0-100 employees - 3.13%, to mid-sized firms with 101-1,000 employees - 9.38%, large organizations with 1,001-10,000 employees - 31.25%, and global enterprises with 10,000+ employees - 56.25%.
Customers of Appian include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Appian customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Robotic Process Automation.