List of Arago HIRO AI Platform Customers
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Since 2010, our global team of researchers has been studying Arago HIRO AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Arago HIRO AI Platform for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Arago HIRO AI Platform for Cognitive Computing include: UBS, a Switzerland based Banking and Financial Services organisation with 106789 employees and revenues of $57.05 billion, Lufthansa Technik, a Germany based Aerospace and Defense organisation with 24499 employees and revenues of $8.17 billion, Klockner & Co, a Germany based Oil, Gas and Chemicals organisation with 6507 employees and revenues of $7.77 billion and many others.
Contact us if you need a completed and verified list of companies using Arago HIRO AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Klockner & Co | Oil, Gas and Chemicals | 6507 | $7.8B | Germany | Arago | Arago HIRO AI Platform | Cognitive Computing | 2016 | n/a | In 2016, Klockner & Co implemented the Arago HIRO AI Platform as an Artificial Intelligence Platform to automate IT operations and to amplify human IT knowledge across the enterprise. Klockner & Co Arago HIRO AI Platform Artificial Intelligence Platform IT operations. The deployment emphasized Arago’s problem solving AI capabilities, leveraging continuous learning and built in self optimization to capture institutional IT knowledge and to automate repeatable operational tasks. Functional capabilities described by the vendor and customer include knowledge amplification, automated decision automation for routine IT work, and closed loop self optimization that refines actions as the platform learns from operator input. HIRO was embedded into Klockner & Co’s IT environment under an innovation partnership with Arago, with an explicit operational scope of enterprise wide IT operations and an ambition to contribute to an open industry platform connecting market participants. Governance and rollout focused on surfacing human subject matter expertise into the platform through continuous learning and operationalizing AI driven automation, and company leadership framed the HIRO implementation as a lever for further digitalization while noting that existing digital tools were already generating a double digit sales share. | |
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Lufthansa Technik | Aerospace and Defense | 24499 | $8.2B | Germany | Arago | Arago HIRO AI Platform | Cognitive Computing | 2018 | n/a | In 2018, Lufthansa Technik launched a pilot project in its Base Maintenance division using the Arago HIRO AI Platform to progress automation of maintenance, repair and overhaul workflows. The Arago HIRO AI Platform is deployed as an Artificial Intelligence Platform to orchestrate intelligent business process automation across MRO operations. Lufthansa Technik implemented Arago HIRO AI Platform as an Artificial Intelligence Platform to address MRO business functions in Base Maintenance. Implementation concentrated on staged automation of repeatable maintenance workflows, emphasizing task classification, routing and exception handling typical of intelligent business process automation. Configuration work centered on HIRO's knowledge extraction, workflow orchestration and decision automation capabilities, with explicit preservation of human-in-the-loop approvals for critical maintenance decisions. The deployment approach prioritized modular automation components to allow iterative expansion of automated tasks within the Base Maintenance operational envelope. The pilot integrated Arago's automation layer with AVIATAR, aligning HIRO-driven orchestration with AVIATAR's integrated software platform for aviation digital products and services. Governance and rollout were scoped to the Base Maintenance organization, with operational owners in maintenance and operations responsible for staged release, process validation and change management activities during the pilot. | |
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UBS | Banking and Financial Services | 106789 | $57.1B | Switzerland | Arago | Arago HIRO AI Platform | Cognitive Computing | 2016 | n/a | In 2016, UBS implemented the Arago HIRO AI Platform as an Artificial Intelligence Platform to leverage the potential of IT automation across its IT operations. The Arago HIRO AI Platform was configured to codify runbooks, apply AI driven decisioning and orchestrate automated remediation workflows for routine operational tasks. Implementation work focused on embedding the platform into incident handling and routine task automation within IT service management and operations functional domains. Deployment architecture centered on an automation orchestration layer that interfaces with existing IT operations tooling and monitoring feeds, enabling triggers and staged human approval gates where required. Governance emphasized codified workflows, operator handoffs and rulesets for automated decisioning to control scope and escalation during rollout. Ongoing operational coverage and tuning were structured as part of IT operations governance. |
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