List of AudioCodes SmartTAP 360 Live Customers
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Since 2010, our global team of researchers has been studying AudioCodes SmartTAP 360 Live customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AudioCodes SmartTAP 360 Live for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AudioCodes SmartTAP 360 Live for Call Tracking and Recording include: UBS UK, a United Kingdom based Banking and Financial Services organisation with 8500 employees and revenues of $3.10 billion, NTT France, a France based Professional Services organisation with 250 employees and revenues of $193.0 million and many others.
Contact us if you need a completed and verified list of companies using AudioCodes SmartTAP 360 Live, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NTT France | Professional Services | 250 | $193M | France | AudioCodes | AudioCodes SmartTAP 360 Live | Call Tracking and Recording | 2018 | n/a |
In 2018 NTT France deployed AudioCodes SmartTAP 360 Live as its enterprise call capture platform to support Call Tracking and Recording across the organization. The implementation uses AudioCodes Call Recording capabilities to ingest and persist voice sessions for contact center, customer service, and sales phone channels within NTT France operations.
The AudioCodes SmartTAP 360 Live deployment focused on session-level capture, selective recording controls, and metadata enrichment to support indexing and retrieval. Configuration centered on centralized recording policies, role-based access controls, and retention rules consistent with corporate evidence management, with SmartTAP 360 Live providing the recording engine and session correlation functions.
Integrations were scoped to enterprise telephony and unified communications interfaces, using standard session capture and SIP session tapping patterns to collect voice streams and attach call metadata for downstream search and compliance use cases. Operational coverage centered on NTT France business functions that handle customer voice interactions, including contact center agents and client-facing service teams, with recordings routed to a central archive managed by the IT operations team.
Governance changes included formalized access workflows for recorded media, audit logging for retrieval events, and policy-driven retention applied through the SmartTAP 360 Live platform to meet regulatory and internal control requirements. The narrative links NTT France, AudioCodes SmartTAP 360 Live, Call Tracking and Recording, and enterprise voice compliance as the core relationship between application and business function.
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UBS UK | Banking and Financial Services | 8500 | $3.1B | United Kingdom | AudioCodes | AudioCodes SmartTAP 360 Live | Call Tracking and Recording | 2015 | n/a |
In 2015, UBS UK implemented AudioCodes SmartTAP 360 Live as part of a Call Tracking and Recording initiative to capture and monitor voice traffic across its unified communications estate. The deployment targeted enterprise voice session capture for the bank, aligning AudioCodes SmartTAP 360 Live with UBS UK’s broader UC architecture and contact center operations.
The implementation configured AudioCodes SmartTAP 360 Live to provide continuous session recording, real time monitoring and centralized recording management consistent with Call Tracking and Recording capabilities. Configuration work emphasized SIP session capture interfaces and metadata enrichment to support search and retrieval workflows, while a centralized management plane governed recording policies and retention controls.
Integration points for the AudioCodes SmartTAP 360 Live deployment included on premises Cisco CUCM, Avaya Communication Manager, Genesys contact centre platforms, AudioCodes session border controllers and Oracle SBCs, along with multiple PSTN SIP trunk providers. The deployment was executed within UBS’s hybrid UC topology, preserving interoperability with Microsoft Teams and on premises PBX systems through SBC engineering and secure network connectivity constructs.
Project governance followed established enterprise procurement and architecture practices, with RFI and RFP processes, proof of concept evaluations, technical scoring, and documented high level and low level design artifacts. Operational ownership crossed contact center, UC engineering and network teams, and delivery was coordinated with PMO and vendor management for SBC, SIP trunk and telephony lifecycle controls.
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Buyer Intent: Companies Evaluating AudioCodes SmartTAP 360 Live
- Workforce & Organizational Research Center, a United States based Professional Services organization with 20 Employees
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