List of Awaken Intelligence CallScripter Customers
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Since 2010, our global team of researchers has been studying Awaken Intelligence CallScripter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Awaken Intelligence CallScripter for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Awaken Intelligence CallScripter for Call Center include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, Go-Centric, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $200.0 million, Stars Air Ambulance, a Canada based Education organisation with 10 employees and revenues of $1.0 million, Aquarius Contact Centres United Kingdom, a United Kingdom based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Awaken Intelligence CallScripter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Awaken Intelligence CallScripter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aquarius Contact Centres United Kingdom | Communications | 10 | $1M | United Kingdom | shrGroup | Awaken Intelligence CallScripter | Call Center | 2009 | n/a |
In 2009, Aquarius Contact Centres United Kingdom implemented Awaken Intelligence CallScripter to manage dynamic scripting and agent guidance across its remote home worker based contact centre operations in the United Kingdom. The deployment positions Awaken Intelligence CallScripter within a Call Center application footprint supporting BPO campaign workflows and agent scripting orchestration.
Aquarius uses Awaken Intelligence CallScripter to generate and present dynamic call scripts and real time agent guidance, producing more than 300 scripts daily to support campaign variation and compliance requirements. Functional capabilities implemented include dynamic call scripting, agent guidance, email integration and dispatch intelligence as core components of the solution. The platform drives script variation and decision logic at runtime to maintain campaign specific SLAs.
Integrations are explicitly focused on email ingestion and dispatch intelligence to route work and surface case data to agents during interactions. Operational coverage spans BPO contact centre campaigns across the United Kingdom with scripting and guidance delivered to remote agents on a daily basis. The implementation has been in continuous use since the company was established, with Awaken Creovai technology supporting SLA driven campaigns.
Governance is centered on campaign level script provisioning and dispatch workflows to ensure SLA adherence and orchestration of email driven cases. The implementation emphasizes runtime script control and agent guidance capabilities of Awaken Intelligence CallScripter as the primary operational platform for Aquarius Contact Centres United Kingdom.
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Go-Centric | Professional Services | 1000 | $200M | United Kingdom | shrGroup | Awaken Intelligence CallScripter | Call Center | 2019 | n/a |
In 2019, Go-Centric deployed Awaken Intelligence CallScripter as a Call Center application to support contact centre scripting and analytics functions. The implementation positioned the system to serve contact centre operations and analytics teams, aligning agent scripting with structured data extraction and reporting workflows.
Awaken Intelligence CallScripter was configured as the central call scripting engine, with script authoring, variable-driven prompts, session-level logging, and scripted exports to produce analytics-ready data. Configuration work included macro based tools and automated exports that feed a downstream analytics pipeline, and the solution was instrumented to generate structured output consumable by Power BI. The implementation also relied on Excel for ad hoc manipulation and SQL for transformation and staging of interaction data.
Integrations explicitly implemented include Salesforce for CRM context and case linkage, SQL repositories for staged data and queryable extracts, Excel for analyst tooling, and Power BI for dashboarding and reporting, creating a data flow from Awaken Intelligence CallScripter into the broader analytics stack. Operational coverage references Go-Centric's Glasgow analytics function from January 2021 to present, where analysts maintain Power BI dashboards and resolve analytics requests within agreed SLA terms using data from CallScripter.
Governance emphasized SLA driven analytics request handling and formal change control for call script updates, supported by macro based automation and scheduled SQL refreshes to maintain report consistency. Processes implemented standardize scripted data extraction, dashboard maintenance, and analyst workflows so the CallScripter deployment directly supports contact centre reporting and analytics operations.
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NHS | Healthcare | 1297455 | $200.0B | United Kingdom | shrGroup | Awaken Intelligence CallScripter | Call Center | 2020 | Foundever |
In 2020, NHS deployed Awaken Intelligence CallScripter to support its Test & Trace contact centre during the COVID-19 response. The deployment used Awaken Intelligence CallScripter in the Call Center category to provide intelligent agent assistance and dynamic scripting across a national public health contact centre operation.
The implementation centered on dynamic scripting and real time agent assist capabilities, with configuration for high frequency script execution and workflow orchestration. NHS reported very large scale usage, with rapid onboarding of approximately 20,000 agents and reported script throughput of about 241,000 script runs per day while using Awaken Intelligence CallScripter.
Foundever supported the implementation and operational rollout for the NHS Test & Trace programme, focusing on contact centre workforce onboarding, scripted interaction guidance, and agent workflow support. Operational coverage was UK wide, targeting contact centre operations and public health case handling functions within the Test & Trace programme.
Governance and process changes emphasized centralized script management and scripted workflows to standardize agent interactions and accelerate training. The configuration and orchestration approach prioritized rapid scaling and high throughput scripting to sustain sustained contact centre volume during the public health response.
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Education | 10 | $1M | Canada | shrGroup | Awaken Intelligence CallScripter | Call Center | 2020 | n/a |
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