List of Axios Incident Management Customers

Axios Systems PLC

60 Melville Street,
Edinburgh, x, EH3 7HF,
United Kingdom

https://www.axiossystems.com/

44 13 1220 4748

Professional Services

250

$35M

Since 2010, our global team of researchers has been studying Axios Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Axios Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Axios Incident Management for Incident Management include: Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, LEGO Group, a Denmark based Retail organisation with 28528 employees and revenues of $9.65 billion, Dekra, a Germany based Professional Services organisation with 49000 employees and revenues of $4.47 billion, Amundi, a France based Banking and Financial Services organisation with 5300 employees and revenues of $1.45 billion and many others.

Contact us if you need a completed and verified list of companies using Axios Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Axios Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Amundi	Banking and Financial Services	5300	$1.4B	France	Axios Systems	Axios Incident Management	Incident Management	2011	n/a	In 2011, Amundi implemented Axios Incident Management. The engagement focused on providing maintenance and evolution to the ITSM solution Assyst from Axios Systems, targeting the firm’s IT operations and service desk capabilities in France and within the broader technology organization. Configuration work emphasized core incident lifecycle management within Axios Incident Management, including structured ticketing workflows, priority assignment, SLA tracking, escalation rules, and automated notifications, aligned with standard Incident Management functional patterns. Changes included workflow standardization, scripted triage procedures, and configuration of incident categorization and routing to support consistent operational handling and technical ownership. Operational governance centered on ongoing maintenance and evolution, with regular configuration reviews, release governance, runbook documentation, and cross-team coordination between IT operations, service desk, and application support. This implementation positioned Amundi Axios Incident Management Incident Management as the primary system supporting IT operations and service desk business functions.
Dekra	Professional Services	49000	$4.5B	Germany	Axios Systems	Axios Incident Management	Incident Management	2005	n/a	In 2005, Dekra implemented Axios Incident Management to strengthen Incident, Problem, Change and Configuration Management capabilities across its vehicle testing and claims operations in Germany and Europe. The deployment targeted ITIL-aligned incident handling and problem management workflows to standardize response and escalation across operational sites. Configuration and service management capabilities were configured to link incidents to problem records and to surface asset-related impacts, reflecting standard Incident Management functional flows. Change management and configuration management functionality were included to support controlled updates and to increase visibility of configuration and asset relationships across the estate. The rollout covered over 200 locations spanning vehicle testing centers and claims operations in Germany and elsewhere in Europe, establishing a centralized incident intake and multi-site support workflow. Operational scope emphasized IT service and operations teams that support vehicle testing and claims business functions, enabling consistent handling across sites. Governance was aligned to ITIL processes and workflows were simplified for multi-site support to improve consistency in incident resolution across sites. As implemented, Axios Incident Management improved linkage between incidents and problem records, simplified multi-site workflows and increased visibility of trends and asset-related impacts.
LEGO Group	Retail	28528	$9.7B	Denmark	Axios Systems	Axios Incident Management	Incident Management	2004	n/a	In 2004, LEGO Group implemented Axios Incident Management to consolidate four separate support systems into a single global Service Desk. The deployment positioned Axios Incident Management as the enterprise layer for Incident Management across the organization while also introducing integrated Change, Asset, and Configuration Management capabilities. The implementation of Axios (assyst) established a single, federated Service Desk architecture that centralized ticket intake and routing while federating configuration data into a consolidated CMDB. Functional modules deployed included incident logging and workflow, change request handling, asset lifecycle tracking, and configuration management, together with self-service incident logging for end users. The configuration emphasized a global operational model that unified common processes while preserving distributed data stewardship through the federated CMDB. Operational scope spanned IT, Facilities, and HR processes across LEGO Group offices in Denmark and other regions, creating a centralized support function for international operations. Governance evolved to support a global service desk operating model with shared configuration data and standardized incident and change workflows. The initiative delivered reduced incident resolution times and lower total cost of ownership for asset support as reported in the vendor case study.
	Communications	19887	$13.7B	Switzerland	Axios Systems	Axios Incident Management	Incident Management	2006	n/a

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Buyer Intent: Companies Evaluating Axios Incident Management

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FAQ - APPS RUN THE WORLD Axios Incident Management Coverage

Axios Incident Management is a Incident Management solution from Axios Systems.

Companies worldwide use Axios Incident Management, from small firms to large enterprises across 21+ industries.

Organizations such as Swisscom, LEGO Group, Dekra and Amundi are recorded users of Axios Incident Management for Incident Management.

Companies using Axios Incident Management are most concentrated in Communications, Retail and Professional Services, with adoption spanning over 21 industries.

Companies using Axios Incident Management are most concentrated in Switzerland, Denmark and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Axios Incident Management across Americas, EMEA, and APAC.

Companies using Axios Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.

Customers of Axios Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Axios Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.

List of Axios Incident Management Customers

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Buyer Intent: Companies Evaluating Axios Incident Management

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Q1. What is Axios Incident Management used for?

Q2. Who uses Axios Incident Management for Incident Management?

Q3. Which companies use Axios Incident Management?

Q4. What is the industry breakdown of companies using Axios Incident Management?

Q5. What is the country breakdown of companies using Axios Incident Management?

Q6. What is the breakdown by employee size of companies using Axios Incident Management?

Q7. What is the breakdown by revenue of companies using Axios Incident Management?

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