Swisscom
Alte Tiefenaustrasse 6,
Bern, 3050,
Switzerland
Bern, 3050,
Switzerland
41 8 0005-5055
Communications
Swisscom Technographics
Swisscom Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swisscom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19887 Swisscom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swisscom has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP Fieldglass for Contingent Labor Management in 2018, Siebel Field Service for Field Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swisscom is running and its propensity to invest more and deepen its relationship with SAP , Genesys , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swisscom revenues, which have grown to $13.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swisscom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swisscom Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Swisscom implemented SAP S/4 HANA as its ERP Financial solution. The S/4 HANA deployment was executed as part of a wider SAP analytics and data consolidation program that began with a data governance framework established in 2015 and the OneBI data warehouse going live on January 1, 2017 with 250 use cases.
Swisscom consolidated three separate data warehouses into a single data warehouse running SAP BW on HANA to centralize finance and controlling data alongside other SAP ERP process data. The implementation used a multitenant SAP HANA architecture, with HR data isolated in a separate tenant for enhanced security, and the DW was built to support hybrid modelling and real-time data provisioning.
Swisscom completed the first global conversion from SAP BW 7.50 to SAP BW/4HANA in 2018, a migration assisted by SAP’s Analytics and HANA Competence Center. The move simplified data modelling, improved reliability of data uploads, eased source system connections, and enabled smarter integration with both SAP and non-SAP data sources, ensuring compatibility with SAP S/4 HANA and SAP Analytics Cloud as well as with in-use SAP products such as SAP Ariba and SAP Fieldglass.
Also in 2018, Swisscom integrated SAP Predictive Analytics on a dedicated tenant and launched business use cases for Carrier Billing, Cash Management, and IT Event Management, which the project documented as yielding substantial cost savings, additional insights, and improved customer service. Governance was enforced via the 2015 data governance framework to meet Swiss government data security and privacy standards comparable to GDPR, and Swisscom employed a Human Centered Design team to define an industrialized agile implementation approach while consolidating multiple ERP footprints across 25 coordinated sub-projects.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fieldglass | Contingent Labor Management | HCM | n/a | 2018 | 2019 |
In 2018, Swisscom operated SAP Fieldglass as part of its SAP application landscape, using the platform for Contingent Labor Management to manage external workforce processes alongside core SAP systems. The presence of SAP Fieldglass in the estate is recorded alongside a wider SAP consolidation effort that included SAP BW/4HANA conversions completed in 2018, indicating alignment of contingent labor tooling with the enterprise analytics and ERP roadmap.
The deployment architecture at Swisscom is anchored on a multitenant SAP HANA footprint, with HR data maintained in a separate tenant for security and regulatory reasons, a configuration that shapes how SAP Fieldglass integrates with internal HR and payroll touchpoints. SAP BW/4HANA was introduced to simplify data modelling and source connections, and Swisscom documented compatibility between SAP BW/4HANA and products in use such as SAP Fieldglass, which supports more reliable feed and reporting for contingent labor cost and usage data.
Functionally, SAP Fieldglass at Swisscom is positioned to handle contingent labor lifecycle activities typical of Contingent Labor Management solutions, including worker requisitioning, supplier and contingent worker onboarding, time and assignment tracking, and financial interfacing for controllership and cost allocation. These workflows were designed to link into Swisscoms single source of truth for financial data and the merged data warehouse environment, supporting downstream reporting and governance across finance, HR and procurement domains.
Governance for SAP Fieldglass was influenced by a prior data governance framework established in 2015 that standardized implementation patterns and processes to meet Swiss Government security and privacy standards. Swisscom applied an industrialized agile implementation approach defined by its Human Centered Design team to manage risk across large, simultaneous SAP initiatives, and maintained tenant-level separation and controlled interfaces to uphold compliance and operational segregation for contingent labor data.
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Workforce Management | HCM |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Siebel Field Service | Field Service Management | ERP Services and Operations | Accenture | 2024 | 2024 |
In 2024 Swisscom engaged Accenture and Oracle to modernize its long-running Siebel CRM estate and deploy Siebel Field Service to strengthen Field Service Management capabilities across its telecom operations. The program targeted customer service, order management and operational efficiency as primary business functions, aligning the Siebel Field Service deployment with broader service and order orchestration objectives.
The implementation focused on category-aligned Field Service Management capabilities including work order management, scheduling and dispatch, mobile technician enablement, asset and spare parts tracking, and SLA management, all configured within the Siebel Service framework. Siebel Field Service was configured to support service orchestration flows and standard field workflows, with configuration emphasis on workforce scheduling, job lifecycle management and service appointment handling.
Architecturally the work involved integration between the modernized Siebel CRM estate and operational order management and customer care processes, with Oracle providing product and platform capabilities and Accenture leading implementation and systems integration. Operational coverage was scoped to Swisscoms telecom business, impacting customer-facing service operations and field operations teams, and aligning field workflows with order-to-cash and service assurance processes.
Governance and rollout were executed in collaboration with Accenture and Oracle, employing phased implementation and standard change management controls to align operations and training with the new service workflows. The case study reports realized TCO reductions as an outcome of the modernization, and Field Service module usage is inferred from the telco context and the described Siebel Service capabilities rather than explicitly detailed in the case study.
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OSS/BSS | ERP Services and Operations |
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2023 | 2024 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2017 | 2018 |
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Cognitive Computing | AI-Powered Application |
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2016 | 2016 |
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Computer Vision | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2002 | 2002 |
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Data Warehouse | Analytics and BI |
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2018 | 2019 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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PBX, VoiP and Phone Systems | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Document Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2024 | 2024 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2023 | 2023 |
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EPM | EPM |
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2021 | 2021 |
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EPM | EPM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2006 | 2006 |
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IT Service Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2023 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2012 | 2014 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2015 | 2018 |
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Apps Development | PaaS |
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2015 | 2015 |
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Apps Development | PaaS |
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2007 | 2007 |
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Open-Source Database | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Container Service | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS) | IaaS |
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2012 | 2012 |
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Infrastructure as Code (IaC) | IaaS |
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2016 | 2016 |
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Infrastructure as Code (IaC) | IaaS |
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2017 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Next Generation Firewall | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2025 | 2025 |
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Threat Modeling | CyberSecurity |
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2024 | 2024 |
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Threat Modeling | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Swisscom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swisscom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Swisscom Technographics
Swisscom is a Communications organization based in Switzerland,
with around 19887 employees and annual revenues of $13.74 billion.
Swisscom operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP Fieldglass and Siebel Field Service,
covering areas like ERP Financial, Contingent Labor Management and Field Service Management.
Swisscom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Oracle.
Swisscom recently adopted applications including
AWS Bedrock in 2025, Oracle Cloud Infrastructure in 2025 and Payara Qube in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swisscom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swisscom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swisscom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.