List of BluSezam HelpDesk Customers
Warsaw, 02-884,
Poland
Since 2010, our global team of researchers has been studying BluSezam HelpDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BluSezam HelpDesk for IT Service Management, Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BluSezam HelpDesk for IT Service Management, Incident Management include: TIL Group, a Switzerland based Transportation organisation with 30000 employees and revenues of $7.50 billion, IKEA Poland, a Poland based Retail organisation with 4100 employees and revenues of $1.29 billion, Pkp Energetyka Poland, a Poland based Utilities organisation with 4000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using BluSezam HelpDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BluSezam HelpDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
IKEA Poland | Retail | 4100 | $1.3B | Poland | Blunovation | BluSezam HelpDesk | IT Service Management,Incident Management | 2017 | n/a |
In 2017, IKEA Poland implemented BluSezam HelpDesk from Blunovation to support regional internal service, inventory and maintenance processes. The deployment was organized to address IT Service Management,Incident Management workflows used by facilities, maintenance teams and internal service desks across the region.
The BluSezam HelpDesk implementation included ticket lifecycle management, incident categorization, automated task routing, inventory-aware asset tracking and maintenance scheduling, reflecting capabilities typical of the vendor's multi-module BluSezam offering. Configuration emphasized role-based queues, SLA handling and reporting dashboards to operationalize incident response and routine maintenance workflows, while process automation reduced manual handoffs.
Operational coverage targeted internal service functions within IKEA Poland, including facilities management, store operations maintenance and IT service desk operations. Governance introduced standardized ticketing processes and centralized reporting to align operational practice with the IT Service Management,Incident Management use case and to support cross-functional coordination between maintenance and asset management.
Directory references link the BluSezam HelpDesk deployment to improved reporting and increased process automation for IKEA Poland, consistent with the vendor's stated focus on internal service, inventory and maintenance efficiency. The BluSezam HelpDesk implementation represents a regional IT Service Management,Incident Management deployment configured to unify incident handling, asset-aware workflows and maintenance scheduling for the company.
|
 |
Pkp Energetyka Poland | Utilities | 4000 | $200M | Poland | Blunovation | BluSezam HelpDesk | IT Service Management,Incident Management | 2018 | n/a |
In 2018, PKP Energetyka Poland deployed BluSezam HelpDesk supplied by Blunovation to strengthen operational maintenance and service processes within its energy and utilities operations. The BluSezam HelpDesk implementation incorporated vendor-referenced CMMS and EAM functional modules, configured to capture incidents, service requests, and asset condition data, and to centralize ticketing and incident lifecycle management under the IT Service Management,Incident Management category.
Operational coverage emphasized maintenance, field service, and asset management teams supporting PKP Energetyka sites in Poland, with workflows configured for ticket routing, prioritization, and asset-linked work order generation. Governance centered on standardized incident handling and reporting to improve incident handling and asset reporting, and Blunovation served as the BluSezam supplier for the deployment, providing product and domain alignment for energy and utilities maintenance processes.
|
 |
TIL Group | Transportation | 30000 | $7.5B | Switzerland | Blunovation | BluSezam HelpDesk | IT Service Management,Incident Management | 2022 | n/a |
In 2022, TIL Group implemented BluSezam HelpDesk as part of a terminal and logistics digitalization effort, positioning the application within the IT Service Management,Incident Management layer of its operational tooling. The BluSezam HelpDesk deployment is cited in Blunovation public materials in connection with Lomé Container Terminal and TiL Group client listings, establishing the application name and category within the first phase of the engagement.
The assignment of BluSezam HelpDesk alongside BluSezam SCM and WMS modules is inferred from Blunovation's product portfolio and the terminal use case, and BluSezam HelpDesk was configured to deliver incident management workflows, ticket lifecycle orchestration, SLA tracking, and operational reporting typical of IT Service Management,Incident Management suites. Configuration work focused on cataloging service types, defining escalation paths, and instrumenting ticketing fields and status models to reflect terminal equipment and logistics event classes.
Operational coverage reported by vendor materials indicates deployment at Lomé Container Terminal supporting TiL Group West Africa operations, with functional impact on terminal operations, logistics execution, and IT service teams handling incidents and service requests. Integration points were oriented toward operational reporting and telemetry feeds used by terminal operators and logistics managers, consistent with the deployment objective of supporting operations and reporting in a port environment.
Governance actions aligned with terminal operations included standardizing incident intake and reporting workflows and embedding the IT Service Management,Incident Management processes into daily operational routines. The narrative is grounded in Blunovation public listings and product portfolio inference, with module assignment and operational scope derived from the vendor cited use case for terminal and logistics digitalization.
|
Buyer Intent: Companies Evaluating BluSezam HelpDesk
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||