List of BMC Atrium Configuration Management Database Customers
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Since 2010, our global team of researchers has been studying BMC Atrium Configuration Management Database customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Atrium Configuration Management Database for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Atrium Configuration Management Database for IT Service Management include: Balfour Beatty, a United Kingdom based Construction and Real Estate organisation with 26140 employees and revenues of $12.47 billion, Sharp HealthCare, a United States based Healthcare organisation with 19000 employees and revenues of $4.50 billion, Naval Information Warfare Center Pacific, a United States based Government organisation with 5200 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Atrium Configuration Management Database, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Balfour Beatty | Construction and Real Estate | 26140 | $12.5B | United Kingdom | BMC Software | BMC Atrium Configuration Management Database | IT Service Management | 2020 | n/a |
In 2020, Balfour Beatty deployed BMC Atrium Configuration Management Database as part of a BMC Helix ITSM rollout across the United Kingdom in spring 2020. The deployment targeted IT Service Management capabilities, implementing CMDB and asset management to modernize service delivery processes.
The BMC Atrium Configuration Management Database implementation centralized configuration item records and asset inventories, enabling consolidation of the service catalog and automated fulfillment workflows. Configuration and asset modules were configured to support ticket automation and kit provisioning, driving automation of approximately 36,000 tickets and automating about 85 percent of kit fulfillment.
Operational coverage extended beyond core IT into enterprise functions including HR, finance and facilities, aligning CMDB records to business services and catalog items to support cross functional service requests. Integrations were focused on linking the CMDB to incident and service request workflows within the BMC Helix ITSM environment to reduce manual triage and accelerate fulfillment.
Governance and rollout emphasized a centralized service catalog, standardized request handling and automated fulfillment processes to formalize cross functional workflows. Outcomes reported from the BMC Atrium Configuration Management Database and asset management implementation include a reduction in incident resolution time by about 61 percent.
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Naval Information Warfare Center Pacific | Government | 5200 | $3.0B | United States | BMC Software | BMC Atrium Configuration Management Database | IT Service Management | 2013 | Techflow |
In 2013, Naval Information Warfare Center Pacific implemented BMC Atrium Configuration Management Database as part of a BMC Remedy ITSM deployment to consolidate redundant Navy help-desk systems within an IT Service Management environment. The 2013 engagement established a centralized configuration management backbone tied to service management workflows across the United States naval help-desk footprint.
The implementation combined BMC Remedy ITSM modules for incident management, change management, and asset tracking with BMC Atrium Discovery feeding the BMC Atrium Configuration Management Database to enable automated discovery and change and incident impact analysis. BMC Atrium Configuration Management Database functioned as the authoritative CMDB, supporting configuration item reconciliation and relationship mapping to improve service context for tickets and change plans.
Techflow was selected in 2013 to implement and integrate Remedy and ADDM with the CMDB, delivering a technical architecture where discovery data pipelines populated the CMDB and the CMDB served as the central source of truth for the Remedy ITSM platform. The deployment architecture emphasized discovery-driven dependency mapping, ticket-to-CI linkage for incident triage, and CMDB-aligned change validation across Navy help-desk systems operating in the United States.
By FY2015 the platform supported approximately 300,000 users, tracked more than 500,000 assets, and handled over 1,000,000 service requests, demonstrating the operational scale achieved after the Remedy, ADDM, and BMC Atrium Configuration Management Database integration. The implementation narrative centers on consolidating service desks, instituting discovery-fed configuration management, and enabling CMDB-driven impact analysis within an IT Service Management program.
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Sharp HealthCare | Healthcare | 19000 | $4.5B | United States | BMC Software | BMC Atrium Configuration Management Database | IT Service Management | 2010 | n/a |
In 2010, Sharp HealthCare deployed the BMC Atrium Configuration Management Database as part of an IT Service Management initiative. The BMC Atrium Configuration Management Database was implemented alongside BMC Remedy ITSM to support healthcare IT and the conversion to electronic medical records, giving clinicians a more complete and reliable view of the systems that underpin patient care in the United States.
The implementation focused on configuration item discovery and reconciliation, relationship mapping between infrastructure and clinical applications, and centralized configuration data to support service impact analysis. BMC Atrium Configuration Management Database was configured to feed authoritative CI data into BMC Remedy ITSM workflows, improving incident and change management processes and enabling service impact modeling consistent with IT Service Management practices.
Governance changes centered on using the CMDB as the primary source for change control and incident triage for clinical systems, with operational coverage across Sharp HealthCare IT and clinical operations in the United States. Vendor documentation announced in January 2011 reports improved IT monitoring and reduced risk of downtime for clinical systems following the deployment, outcomes that were used to stabilize the environment during the electronic medical records conversion.
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