List of BMC Patrol Customers
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United States
Since 2010, our global team of researchers has been studying BMC Patrol customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Patrol for Remote Monitoring and Management, IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Patrol for Remote Monitoring and Management, IT Service Management include: Sprint, a United States based Communications organisation with 28500 employees and revenues of $33.60 billion, Aon, a United Kingdom based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Oklahoma Heart, a United States based Healthcare organisation with 1588 employees and revenues of $629.0 million and many others.
Contact us if you need a completed and verified list of companies using BMC Patrol, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Patrol customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aon | Professional Services | 60000 | $15.7B | United Kingdom | BMC Software | BMC Patrol | Remote Monitoring and Management,IT Service Management | 1999 | n/a | In 1999, Aon implemented BMC Patrol for Remote Monitoring and Management,IT Service Management as part of an enterprise systems monitoring and IT operations instrumentation effort. The BMC Patrol deployment focused on continuous availability and performance monitoring across the IT estate, with program-level scope tied to centralized operations and incident detection workflows. BMC Patrol was configured to support agent-based monitoring, event collection and correlation, threshold-based alerting, and automated remediation workflows consistent with Remote Monitoring and Management,IT Service Management implementations. The implementation centered on a centralized monitoring console paired with distributed agents to instrument servers and network elements, and configuration aligned to operational runbooks and escalation processes. Documented implementations in the United States by Hewitt Associates around 1999–2000 provide an operational precedent, including a Patrol rollout that extended past a planned December 31, 1999 cutoff and completed in early March 2000. That specific rollout was completed under a BMC on-time implementation guarantee, a detail that underscores the coordinated cutover planning and multi-stage rollout approach used in large-scale deployments across organizational sites. Governance for the BMC Patrol program emphasized schedule assurance, centralized monitoring ownership and integration of monitoring outputs into IT operations workflows. The BMC Patrol implementation at Aon represents a classic Remote Monitoring and Management,IT Service Management deployment pattern, instrumenting infrastructure for proactive event management and operational visibility. | |
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Oklahoma Heart | Healthcare | 1588 | $629M | United States | BMC Software | BMC Patrol | Remote Monitoring and Management,IT Service Management | 2005 | n/a | In 2005, Oklahoma Heart implemented BMC Patrol for IT operations and application monitoring across its United States hospital environment. The deployment used BMC PATROL with Patrol Analytics as part of a Remote Monitoring and Management,IT Service Management implementation to centralize monitoring and event analysis. The implementation emphasized agent-based monitoring, alert correlation and analytics-driven event reduction to reduce false-positive alerts and improve incident prioritization. Functional capabilities configured included continuous application performance monitoring, infrastructure health checks, and anomaly detection to accelerate root-cause identification and streamline incident management workflows for IT operations staff. Operational coverage targeted IT operations and application support teams at Oklahoma Heart Hospital in the United States, and process adjustments were made to prioritize analytics-recommended events and alerts. The hospital reported faster root-cause identification, greater staff productivity and an estimated payback on the solution in roughly two months. | |
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Sprint | Communications | 28500 | $33.6B | United States | BMC Software | BMC Patrol | Remote Monitoring and Management,IT Service Management | 2001 | n/a | In 2001 Sprint implemented BMC Patrol to provide application and infrastructure monitoring for its complex billing system in the United States, aligning the deployment to Remote Monitoring and Management,IT Service Management requirements for application management and IT operations. The BMC Patrol implementation targeted Sprint Paranet operations and the billing application stack, embedding monitoring across application tiers and infrastructure components to support centralized operational visibility. The deployment included custom PATROL knowledge modules developed to capture billing-specific metrics, event conditions, and monitoring logic, and BMC Patrol was configured to perform both application-level instrumentation and infrastructure health checks. Configuration work emphasized rule-based alerting and event normalization consistent with Remote Monitoring and Management,IT Service Management practices, enabling automated event generation and contextual monitoring across the environment. BMC Patrol was integrated with HP OpenView to provide end-to-end visibility, forwarding PATROL events and consolidated health information into the broader network and systems event console. This integration linked application and infrastructure telemetry into existing operations consoles used by IT operations and application management teams in the United States, creating a unified incident view and supporting coordinated troubleshooting workflows. Governance centered on operationalizing PATROL knowledge module ownership within application management and IT operations, and aligning alerting and escalation processes to HP OpenView workflows. The combined BMC Patrol and HP OpenView instrumentation improved incident detection and response times for Sprint's billing environment, and the implementation established monitoring and event management practices for ongoing application operations. |
Buyer Intent: Companies Evaluating BMC Patrol
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