List of Broadcom Symantec ServiceDesk Incident Management Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Broadcom Symantec ServiceDesk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom Symantec ServiceDesk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom Symantec ServiceDesk Incident Management for Incident Management include: Hillsborough County Public Schools, a United States based Non Profit organisation with 24000 employees and revenues of $3.14 billion, Mercy Health Services (MD), a United States based Healthcare organisation with 4670 employees and revenues of $1.58 billion, Lone Star College, a United States based Education organisation with 6772 employees and revenues of $548.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadcom Symantec ServiceDesk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Hillsborough County Public Schools | Non Profit | 24000 | $3.1B | United States | Broadcom | Broadcom Symantec ServiceDesk Incident Management | Incident Management | 2013 | Advanced MarketPlace | In 2013, Hillsborough County Public Schools implemented Broadcom Symantec ServiceDesk Incident Management to support IT incident, problem and change management across its K12 environment. The deployment targeted IT service management for the Tampa–St. Petersburg region and was executed with assistance from Broadcom Symantec and partner Advanced MarketPlace. Broadcom Symantec ServiceDesk Incident Management was configured to deliver centralized ticketing, incident lifecycle management, problem records and change workflows, along with SLA tracking and role based queues to align with district ITSM practices. The project emphasized ITIL aligned workflow configuration, escalation rules and service level tracking to standardize response across school sites and district operations. The rollout focused on operational coverage for district IT departments including the service desk and desktop support teams, with Advanced MarketPlace providing implementation services, testing and knowledge transfer alongside Symantec resources. Deployment architecture centered on a centralized service desk platform provisioned for district wide access while maintaining regional support for Tampa–St. Petersburg operations. Governance changes included formalizing incident, problem and change management procedures, defining escalation paths and establishing SLA monitoring and reporting. The case article reports improved availability and service levels district wide following the implementation. | |
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Lone Star College | Education | 6772 | $548M | United States | Broadcom | Broadcom Symantec ServiceDesk Incident Management | Incident Management | 2009 | n/a | In 2009 Lone Star College implemented Broadcom Symantec ServiceDesk Incident Management. The deployment was part of a broader Symantec Altiris IT Management and Asset Management rollout that centralized imaging, patching and power management across multiple Texas campuses, a program recognized with a Symantec Visionary award. The implementation of Broadcom Symantec ServiceDesk Incident Management focused on establishing asset-aware incident and service request workflows tied to the Altiris inventory and imaging controls. Configurations emphasized ticket lifecycle management, prioritization and workflow automation consistent with Incident Management best practices, while Altiris handled endpoint imaging, patch orchestration and power policy enforcement. Operational coverage spanned IT operations and campus help desk functions across the Lone Star College System in Texas, aligning client-management processes and endpoint lifecycle activities. The combined Symantec Altiris and ServiceDesk footprint created a unified operational surface for incidents that linked imaging and patch status to ticket resolution and service requests. Governance and process restructuring concentrated on standardized incident handling and coordinated change-related workflows between imaging and service teams, improving management consistency. The project explicitly drove faster imaging and improved management workflows as reported by the institution. | |
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Mercy Health Services (MD) | Healthcare | 4670 | $1.6B | United States | Broadcom | Broadcom Symantec ServiceDesk Incident Management | Incident Management | 2009 | n/a | In 2009, Mercy Health Services (MD) implemented Broadcom Symantec ServiceDesk Incident Management to centralize incident intake and workflow orchestration within its healthcare IT environment. Mercy Medical Center in Baltimore is documented as a Symantec customer using ServiceDesk and ServiceDesk Workflow, establishing the organization-level use of Symantec workflow capabilities alongside endpoint management tools. The deployment emphasized ServiceDesk and Workflow modules for incident ticketing, workflow-driven escalation, and automated process orchestration. Broadcom Symantec ServiceDesk Incident Management was used in tandem with Symantec Altiris endpoint management to extend incident workflows into device and endpoint lifecycle tasks, providing inventory visibility and automated task initiation for networked medical devices. Integrations were anchored on Symantec Altiris as the endpoint management platform, enabling coordinated incident records and endpoint context to travel between incident management and device management systems. Operational scope focused on healthcare IT device and endpoint management within Mercy Health Services, United States, supporting IT operations and device management teams responsible for networked medical devices. Governance centered on workflow configuration and incident lifecycle policies to standardize triage and escalation, embedding ServiceDesk Workflow into operational processes. The documented use case explicitly references automation of processes and management of networked medical devices, and notes improved operational efficiency as an operational benefit. |
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