List of BroadSoft CC-One Customers
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Since 2010, our global team of researchers has been studying BroadSoft CC-One customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BroadSoft CC-One for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BroadSoft CC-One for Call Center include: Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Roland Corporation, a Japan based Manufacturing organisation with 2783 employees and revenues of $635.0 million, Guthy-Renker, a United States based Retail organisation with 350 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using BroadSoft CC-One, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Cisco Systems | BroadSoft CC-One | Call Center | 2016 | n/a |
In 2016, Aon Ireland deployed BroadSoft CC-One to support Call Center operations. The deployment centralized real-time monitoring and analytics across multiple contact centers so that management could view and analyze real-time performance metrics across sites, improving operational visibility for customer service and contact center operations.
BroadSoft CC-One provided real-time performance dashboards and multi-site performance aggregation, supporting queue and agent performance monitoring and consolidated reporting for supervisors. Configuration emphasized role-aligned access for contact center managers and supervisors and workflow alignment to contact center operational practices including live monitoring and escalation workflows. With CC-One Aon Ireland maintained continuous, high-quality service levels and customer experiences.
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Guthy-Renker | Retail | 350 | $500M | United States | Cisco Systems | BroadSoft CC-One | Call Center | 2016 | n/a |
In 2016, Guthy-Renker deployed BroadSoft CC-One to improve real-time visibility and operational control across its distributed contact center. The BroadSoft CC-One deployment targeted Call Center operations supporting sales and service for Guthy-Renker's direct response marketing business, spanning approximately 3,000 agents across more than 15 outsourced sites handling 1.5 million calls per month.
The implementation emphasized real-time monitoring, vendor comparison analytics, performance dashboards, agent level reporting, and talk time measurement to attribute calls to vendors, agents and marketing programs. Configuration centralized key metrics and alerts to assess outsourcer performance and to standardize operational workflows for sales and service teams, enabling consistent performance measurement across disparate outsourcers.
Governance was updated to use consolidated dashboards and vendor comparison analytics as the basis for outsourcer performance reviews and operational decision making. Results reported from the BroadSoft CC-One implementation included a 50% decrease in abandons, a 10% increase in conversions, and one million dollars in annual talk time savings driven by vendor comparison analytics, and the Guthy-Renker contact center is cited as among the best in the industry for its visibility and control.
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Roland Corporation | Manufacturing | 2783 | $635M | Japan | Cisco Systems | BroadSoft CC-One | Call Center | 2016 | n/a |
In 2016, Roland Corporation implemented BroadSoft CC-One as a cloud-based Call Center solution to address persistent problems with its on-premise call management system. The on-premise environment had produced call routing and troubleshooting failures that increased customer wait times and reduced customer satisfaction.
BroadSoft CC-One was deployed as a centrally managed cloud contact center platform, providing a unified control plane for contact routing and operational administration. Implementation focused on centralizing contact center operations and enabling rapid reconfiguration of routing and operational parameters without disrupting agent workflows. The BroadSoft CC-One deployment emphasized continuity of agent experience while enabling responsive changes to business conditions.
Operational coverage centered on Roland’s customer service and contact center operations, shifting day-to-day management from on-site maintenance to cloud administration. The solution supported core Call Center functions including centralized routing control, troubleshooting remediation workflows, and configuration changes applied at the platform level to reduce dependence on on-premise troubleshooting.
Governance and process changes emphasized faster operational response and configuration management through the BroadSoft CC-One console, enabling managers to adjust routing and operational settings without impacting agents, overall performance, or customer satisfaction. The implementation also reduced the overall costs to manage the contact center, aligning operational control with a cloud-hosted Call Center architecture.
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Buyer Intent: Companies Evaluating BroadSoft CC-One
- Allsigns International, a United Kingdom based Retail organization with 37 Employees
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