List of b+s Elevate Customers
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Since 2010, our global team of researchers has been studying b+s Elevate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased b+s Elevate for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using b+s Elevate for Call Center include: Republic Services, a United States based Utilities organisation with 42000 employees and revenues of $16.03 billion, Bluebeam, a United States based Professional Services organisation with 700 employees and revenues of $182.0 million, Helvetia Asset Management Switzerland, a Switzerland based Banking and Financial Services organisation with 200 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using b+s Elevate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The b+s Elevate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bluebeam | Professional Services | 700 | $182M | United States | Bucher Suter | b+s Elevate | Call Center | 2025 | n/a |
In 2025 Bluebeam deployed b+s Elevate as a Call Center solution. The engagement with Bucher Suter provisioned Webex Contact Center together with Service Cloud Voice to centralize cloud telephony and contact routing for Bluebeam's United States customer service operations, with stated goals to improve scalability, reliability and agent productivity.
b+s Elevate configuration delivered Webex Contact Center core telephony, contact routing and agent desktop workflows, integrated with Salesforce CTI via Service Cloud Voice as highlighted by Bucher Suter. The implementation aligned CTI controls, screen pop routing and call logging with Salesforce service objects to streamline agent handling and case creation.
Integrations focused on Webex and Salesforce, with Salesforce CTI serving as the telephony interface and Service Cloud Voice bridging call control and case logging. Operational coverage targeted Bluebeam's customer support and contact center functions across the United States, standardizing agent desktops, supervisor monitoring and cloud contact center telemetry.
Bucher Suter led technical configuration and integration, coordinating Webex Contact Center and Service Cloud Voice settings with Salesforce administration and contact routing governance. The engagement emphasized outcomes of improved scalability, reliability and enhanced agent productivity as stated in the Bucher Suter case study.
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Helvetia Asset Management Switzerland | Banking and Financial Services | 200 | $110M | Switzerland | Bucher Suter | b+s Elevate | Call Center | 2023 | n/a |
In 2023 Helvetia Asset Management Switzerland deployed b+s Elevate as its Call Center application to run a new Cisco Webex Contact Center implementation for the company service center in Switzerland. The deployment was delivered with Bucher + Suter materials describing Webex plus Salesforce CTI integration, positioning b+s Elevate as the packaged Webex and Service Cloud Voice offering used for the roll out.
The implementation integrated b+s Elevate with Salesforce to enable CTI workflows using Service Cloud Voice and incorporated GPT based conversational bots to augment front line interactions. Configuration work focused on agent desktop connectivity to Webex voice channels and CRM linked call handling, enabling agent-assisted handoffs between automated bot sessions and human agents.
Bucher + Suter led the Webex plus Salesforce integration work, structuring the deployment around cloud hosted Cisco Webex Contact Center components and Service Cloud Voice CTI links to Salesforce. Operational coverage emphasized the Swiss service center and impacted customer service and contact center agent workflows, aligning voice routing, CRM record pop and bot escalation paths.
Governance centered on CRM driven call handling and scripted bot escalation logic to standardize workflows and agent responses, with implementation artifacts described in the vendor documentation. Helvetia reported improved agent and customer experiences as the stated outcome of the b+s Elevate deployment, reflecting the combined Webex, Salesforce CTI and GPT based bot configuration.
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Republic Services | Utilities | 42000 | $16.0B | United States | Bucher Suter | b+s Elevate | Call Center | 2016 | n/a |
In 2016 Republic Services implemented Bucher + Suter's b+s Connects for Salesforce within its Call Center environment. The 2016 project used the b+s Connects Salesforce CTI integration to connect Cisco UCCE with Salesforce, and mapping that implementation to the vendor name b+s Elevate would be an inferred upgrade rather than a statement in the source.
The deployment centered on CTI integration and agent desktop instrumentation to improve call handling, embedding telephony controls in Salesforce to reduce dropped calls and lower wait times. Functional capabilities implemented included Salesforce CTI linkage to Cisco UCCE for call control and routing, plus orchestration of screen-pop and agent call handling workflows to streamline contact center operations.
Operational coverage was in the United States and the implementation directly impacted customer service and contact center business functions by changing agent workflows and call routing processes. The source documents an annual ROI of over $500,000 tied to reduced dropped calls and lower wait times, reported as outcomes of the b+s Connects for Salesforce CTI integration.
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