List of BusinessMonitor KlantMonitor Customers
Rotterdam, 3011 AA,
Netherlands
Since 2010, our global team of researchers has been studying BusinessMonitor KlantMonitor customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BusinessMonitor KlantMonitor for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BusinessMonitor KlantMonitor for Customer Experience include: Eurocrosssistance, a Netherlands based Insurance organisation with 272 employees and revenues of $26.0 million, Vwe Automotive Netherlands, a Netherlands based Automotive organisation with 160 employees and revenues of $25.0 million, Brandmr Netherlands, a Netherlands based Professional Services organisation with 150 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using BusinessMonitor KlantMonitor, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BusinessMonitor KlantMonitor customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brandmr Netherlands | Professional Services | 150 | $12M | Netherlands | BusinessMonitor | BusinessMonitor KlantMonitor | Customer Experience | 2023 | n/a |
In 2023 Brandmr Netherlands implemented BusinessMonitor KlantMonitor to collect customer satisfaction feedback at multiple phases of legal dossiers. The deployment uses Customer Experience capabilities to instrument responsive surveys and centralize feedback capture across client engagements in the Netherlands.
BusinessMonitor KlantMonitor was configured to deliver responsive surveys and provide management dashboards with priority and improvement matrices, enabling structured aggregation of client responses by dossier phase. Configuration prioritized triggers tied to dossier milestones and survey question sets aligned to legal service delivery workflows.
Operational coverage focuses on the legal services process, with legal teams and service operations consuming dashboard reports to inform day to day decisions. Governance was organized around dashboard driven decisioning and feedback loops that feed continuous service improvement initiatives.
Brandmr uses BusinessMonitor KlantMonitor management dashboards and priority improvement matrices to inform operational decisions and drive continuous service improvement in its legal services process in the Netherlands. BusinessMonitor KlantMonitor serves as the central Customer Experience application for closed loop feedback and operational insight.
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Eurocrosssistance | Insurance | 272 | $26M | Netherlands | BusinessMonitor | BusinessMonitor KlantMonitor | Customer Experience | 2023 | n/a |
In 2023, Eurocrosssistance deployed BusinessMonitor KlantMonitor as a Customer Experience application to capture post-case customer feedback for its 24/7 medical and mobility assistance services in the Netherlands. The implementation centers on continuous improvement of service delivery, using structured feedback to surface operational gaps across incident response and case handling workflows.
BusinessMonitor KlantMonitor is configured for automated invitation orchestration and reporting, including multi-language surveys and scheduled automated reports. The deployment uses survey orchestration, feedback collection, and dashboarding capabilities to translate case-level responses into prioritized improvement items, with reporting templates and cadence established to support operational reviews.
Operational coverage is focused on Dutch operations and impacts service delivery, customer service, and quality improvement functions. Governance is driven by scheduled reporting and dashboard feeds that stakeholders use to prioritise service improvements, enabling recurring review cycles and action prioritisation based on post-case feedback.
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Vwe Automotive Netherlands | Automotive | 160 | $25M | Netherlands | BusinessMonitor | BusinessMonitor KlantMonitor | Customer Experience | 2023 | n/a |
In 2023, Vwe Automotive Netherlands deployed BusinessMonitor KlantMonitor to continuously monitor the quality of customer contacts across callcenter, online and on site channels in the Netherlands. BusinessMonitor KlantMonitor was implemented as the Customer Experience platform to automate customer outreach and alerting and to centralize contact quality measurement for service and account teams.
The implementation configures continuous quality scoring, real time dashboards, automated alerts to account managers and BI driven prioritisation of service improvements. Functional modules implemented include contact quality monitoring, dashboarding and reporting, alert orchestration to account managers, and BI driven prioritisation pipelines that surface high priority service issues for follow up.
The solution is integrated with Microsoft Dynamics CRM to synchronize customer records and to route alerts into account management workflows, with operational scope covering account managers and service teams across the Netherlands. Governance changes routed automated alerts to named account managers and used BI driven prioritisation as the trigger for service improvement workflows and escalation paths.
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