List of Caliber CAD Customers
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Since 2010, our global team of researchers has been studying Caliber CAD customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Caliber CAD for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Caliber CAD for Computer Aided Dispatch include: Guam Fire Department, a Guam based Government organisation with 100 employees and revenues of $11.0 million, Gladwin County Sheriff's Office, a United States based Government organisation with 60 employees and revenues of $10.0 million, Danville Police Department, a United States based Government organisation with 40 employees and revenues of $5.0 million, Sumner County Emergency Communications District, a United States based Government organisation with 40 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Caliber CAD, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Caliber CAD customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Danville Police Department | Government | 40 | $5M | United States | Constellation Software Inc. | Caliber CAD | Computer Aided Dispatch | 2025 | n/a | In 2025, Danville Police Department selected Caliber Public Safety and implemented Caliber CAD as part of a fully integrated emergency response suite. Vendor Constellation Software Inc. will deliver Computer Aided Dispatch capabilities alongside a Records Management System, a Jail Management System, and an eCitation integration with Saltus Technology’s digiTICKET to enable seamless data-sharing across modules. Caliber CAD will serve as the dispatch core, tightly integrated with the Caliber Records Management System and Jail Management System to create a unified incident and person data model. The configuration emphasizes event-driven incident workflows, console-based call intake, unit assignment and status tracking, and automated transfer of incident records into RMS and JMS modules. The deployment explicitly includes integration with Saltus Technology’s digiTICKET eCitation solution to support field citation issuance and direct ingestion of citation data into records. Operational coverage is focused on Danville Police Department functions, affecting dispatch operations, records and investigations staff, and detention operations within the city’s public safety ecosystem. Governance will require coordinated process alignment between dispatch leadership, records managers, and detention staff to standardize incident, citation and booking workflows, plus role-based access controls and data stewardship for shared records. The program is positioned to enhance communication, efficiency, and overall public safety as stated by the city’s announcement. | |
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Gladwin County Sheriff's Office | Government | 60 | $10M | United States | Constellation Software Inc. | Caliber CAD | Computer Aided Dispatch | 2024 | n/a | In 2024, Gladwin County Sheriff's Office implemented Caliber CAD in the Computer Aided Dispatch category, advancing to Caliber Public Safety's next-generation CAD NG interface and concurrently deploying Caliber Mobile to extend capabilities into the field. The deployment centralized core dispatch workflows in the sheriff's dispatch center and provisioned mobile access for patrol officers, aligning desktop CAD operations with officer-facing mobile incident management functions. Caliber CAD was configured to emphasize a modern user interface, faster data processing, and real-time communication features typical of Computer Aided Dispatch systems, with functional modules supporting incident creation, dispatch assignment, status tracking, and mobile unit messaging. Caliber Mobile was implemented to support 911 staff workflows and expedite information sharing with patrol, providing field access to incident details, unit status, and critical caller information. The implementation was integrated with existing Caliber Public Safety systems to preserve data continuity and reduce redundancy, and it explicitly leverages RapidSOS integration as a safety feature, with Texty identified as a potential future addition. Operational coverage includes the Gladwin County Sheriff's Office dispatch center and patrol units, supporting public safety business functions across emergency call intake, dispatch, and field response. This work continues a vendor partnership with Caliber Public Safety that dates to 2005, and rollout focused on unifying desktop CAD NG operations with mobile workflows to streamline 911-to-patrol information flow. Reported outcomes from the agency and vendor include expedited information sharing, quicker response coordination, a user-centric interface for deputies, and enhanced safety capabilities through integrations such as RapidSOS. | |
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Guam Fire Department | Government | 100 | $11M | Guam | Constellation Software Inc. | Caliber CAD | Computer Aided Dispatch | 2022 | n/a | In 2022, Guam Fire Department deployed Caliber CAD as part of a broader Next Generation 9-1-1 initiative, using Caliber Public Safety solutions under the Constellation Software Inc. vendor family. The implementation centers on Computer Aided Dispatch capabilities to modernize incident intake and dispatch workflows for the island territory and the 911 Communications Center. The implementation includes Caliber Computer Aided Dispatch and first responder Mobile solutions, explicitly including the PocketRescue smartphone application to provide mission critical information to field crews. Functional configuration work emphasized incident mapping, enhanced caller location, decision support tools, and dispatcher-assisted Emergency Medical Dispatch workflows, aligning with standard Computer Aided Dispatch operational modules. Tyto Government Solutions and Caliber Public Safety team members conducted on-island stakeholder engagements to gather data and plan equipment installation and end user training for the NG9-1-1 environment. Operational scope covers Emergency Medical Dispatchers within the 911 Communications Center and first responder teams across Guam, with installation planning and training scheduled as part of the rollout activities. Governance activities documented in planning include stakeholder coordination, data collection, installation scheduling, and phased training of dispatch and field personnel to support go live. Expected capabilities called out by project stakeholders include more accurate and comprehensive incident views, improved caller location, enhanced mapping, and integrated decision support tools delivered through Caliber CAD and the associated mobile responder applications. | |
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Government | 40 | $5M | United States | Constellation Software Inc. | Caliber CAD | Computer Aided Dispatch | 2025 | n/a |
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Buyer Intent: Companies Evaluating Caliber CAD
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