List of CallCenterStudio Workforce Customers
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Since 2010, our global team of researchers has been studying CallCenterStudio Workforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio Workforce for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio Workforce for Workforce Management include: Papara Turkey, a Turkey based Banking and Financial Services organisation with 918 employees and revenues of $100.0 million, Sunrise Airways Haiti, a Haiti based Transportation organisation with 150 employees and revenues of $75.0 million, Africa World Airlines, a Ghana based Transportation organisation with 200 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio Workforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio Workforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Africa World Airlines | Transportation | 200 | $33M | Ghana | Call Center Studio | CallCenterStudio Workforce | Workforce Management | 2023 | n/a |
In 2023, Africa World Airlines implemented CallCenterStudio Workforce. The airline deployed the application as a cloud-based omnichannel help desk to unify inbound and outbound channels and to centralize agent interactions for customer service across its West Africa operations.
Africa World Airlines implemented CallCenterStudio Workforce for Workforce Management to support contact center scheduling, real-time monitoring, and agent interface consolidation, with workforce management module usage inferred from the vendor case study's description of contact center and real-time monitoring capabilities. The deployment incorporated multilingual IVR routing to direct traffic and reduce handling complexity. Agents were provided a single interface combining voice and digital channels for inbound and outbound workflows.
The architecture described by the case study is cloud-native, enabling scalable infrastructure and omnichannel routing across regional sites without on-premise telephony dependencies. Operational coverage focused on customer service and contact center teams, consolidating agent desktops, routing rules, and real-time supervision tools.
Governance centered on standardized IVR routing and centralized agent workflow management to support consistent handling across languages, and rollout emphasized instrumenting real-time monitoring for supervisors. The vendor case study reports streamlined support operations and a scalable infrastructure as outcomes of the CallCenterStudio Workforce deployment.
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Papara Turkey | Banking and Financial Services | 918 | $100M | Turkey | Call Center Studio | CallCenterStudio Workforce | Workforce Management | 2022 | n/a |
In 2022, Papara Turkey deployed CallCenterStudio Workforce to centralize multi-location call center operations and improve oversight. CallCenterStudio Workforce for Workforce Management was configured to deliver real-time control, custom IVR routing, and consolidated reporting to support Papara’s finance and customer-support functions.
The implementation focused on Workforce Management capabilities including schedule orchestration, real-time agent monitoring, and consolidated reporting dashboards. Configuration work emphasized IVR-linked call distribution rules and agent state tracking to align contact handling with finance and support process queues.
Integrations centered on the custom IVR environment and enterprise reporting pipelines, enabling call routing decisions to feed into live operational dashboards and aggregated reports. Operational coverage spanned multiple Papara call center locations and the finance and customer-support teams that rely on centralized queue management and reporting.
Governance adjustments included centralized schedule control and a standardized reporting cadence to support multi-site oversight and faster decision cycles. Outcomes reported include increased operational efficiency, reduced user waiting times for finance and customer-support processes, and time savings in reporting, driven by the real-time controls and streamlined reporting enabled by CallCenterStudio Workforce.
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Sunrise Airways Haiti | Transportation | 150 | $75M | Haiti | Call Center Studio | CallCenterStudio Workforce | Workforce Management | 2023 | n/a |
In 2023 Sunrise Airways Haiti deployed CallCenterStudio Workforce, a Workforce Management application from Call Center Studio, as part of a cloud contact center initiative to enable both remote and in-office agent flexibility. The deployment focused on improving outbound call management and responsiveness across the Caribbean region, centralizing agent oversight and real-time performance visibility for contact center operations.
The implementation used CallCenterStudio Workforce to establish agent management and real-time monitoring capabilities, including cloud-based agent state tracking, real-time dashboards for supervisors, and support for scaling remote agents. The contact center architecture relied on Call Center Studio’s cloud contact center platform to provision agents and orchestrate outbound workflows, while integrating directly with Zoho CRM to synchronize contact records and call activity for more consistent customer engagement.
Governance centered on centralized agent oversight and data-driven operational decisions, with workflow changes to support blended remote and on-site staffing models and supervisor-led real-time intervention. The vendor case study highlights improved efficiency and more data-driven decision-making as outcomes of the CallCenterStudio Workforce deployment, and the implementation impacted customer service and outbound sales functions across Sunrise Airways Haiti’s regional operations.
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