List of CarePage Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CarePage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CarePage for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CarePage for Customer Experience include: Estia Health, a Australia based Healthcare organisation with 14000 employees and revenues of $710.0 million, Allity Aged Care, a Australia based Healthcare organisation with 4400 employees and revenues of $600.0 million, Kalyra, a Australia based Non Profit organisation with 650 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using CarePage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CarePage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allity Aged Care | Healthcare | 4400 | $600M | Australia | CarePage | CarePage | Customer Experience | 2019 | n/a |
In 2019 Allity Aged Care implemented CarePage for Customer Experience across its network of homes in Australia to establish baseline resident experience measures and support continuous improvement. The deployment used CarePage as the Customer Experience application to capture resident and family feedback in real time and to surface operational issues for care and service teams.
The implementation configured CarePage capabilities typical of Customer Experience platforms, including feedback capture workflows, survey and touchpoint instrumentation, consolidated reporting dashboards, and escalation triggers to route issues to clinical and operations teams. CarePage was provisioned to generate baseline experience metrics and trend views that informed local improvement plans and centralized oversight.
Operational coverage included multiple Allity residential aged care sites, with the system used by resident experience staff, family engagement coordinators, clinical teams, and operations managers. The rollout emphasized consistent feedback collection across homes to compare resident experience measures and to drive care pathway adjustments and service quality reviews.
Governance for the CarePage Customer Experience deployment centered on establishing baseline measures and embedding continuous improvement workflows into routine operations. The program produced faster insight into resident and family issues and was recognised in sector awards for its impact on service quality.
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Estia Health | Healthcare | 14000 | $710M | Australia | CarePage | CarePage | Customer Experience | 2019 | n/a |
In 2019 Estia Health deployed CarePage, a Customer Experience application, to deliver a digital customer-experience survey across its homes in Australia. The implementation focused on capturing resident and family feedback in real time and on meeting compliance reporting requirements across the estate. The deployment covered feedback collection workflows at the point of care in individual homes and centralized reporting to corporate management.
CarePage was configured to collect structured survey responses and free text feedback, and to support compliance reporting workflows and case tracking for follow up. Customer Experience capabilities such as scheduled survey distribution, real-time alerting on negative responses, and dashboard reporting were applied to surface issues and prioritize responses. The configuration emphasized routing feedback into care team task lists and producing compliance-ready reports for audit and oversight.
Operational scope spanned Estia Health homes across Australia, impacting care teams responsible for resident care and corporate management responsible for regulatory compliance. Governance and workflow adjustments included routing escalation rules, standardized reporting formats, and centralized oversight of resident feedback to ensure timely follow up. The CarePage deployment was used to streamline reporting and to surface issues earlier for care teams and management.
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Kalyra | Non Profit | 650 | $100M | Australia | CarePage | CarePage | Customer Experience | 2024 | n/a |
In 2024 Kalyra implemented CarePage as its Customer Experience system. The deployment was executed as part of a Boomi-driven integration program that connected HR, clinical and CX systems to the My Kalyra app, positioning CarePage as the central client engagement layer.
The technical architecture centered on an integration layer using Boomi to orchestrate data flows and API-level synchronization between CarePage, HR systems, clinical systems and the My Kalyra application. Functional capabilities implemented with CarePage included real-time client-facing updates, schedule adjustment workflows and consolidated reporting across client records, with integration logic enforcing data consistency and improving data accuracy.
Operational coverage spanned Kalyra's Australian services and touched HR, clinical operations and customer experience teams, as well as the My Kalyra app user experience. The Boomi-driven program required alignment of scheduling and clinical update processes to enable near real-time updates to clients and to feed a single consolidated reporting stream.
Outcomes explicitly realized from the CarePage implementation included improved data accuracy and the ability to provide real-time client-facing updates, perform schedule adjustments and produce consolidated reporting across Kalyra's Australian services.
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