List of Cedar Pay Customers
Burlington, 18034, MA,
United States
Since 2010, our global team of researchers has been studying Cedar Pay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cedar Pay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cedar Pay for Payment Processing include: Providence Health, a United States based Healthcare organisation with 122000 employees and revenues of $31.40 billion, Novant Health, a United States based Healthcare organisation with 36877 employees and revenues of $7.55 billion, CityMD, part of VillageMD, a United States based Healthcare organisation with 3000 employees and revenues of $922.0 million and many others.
Contact us if you need a completed and verified list of companies using Cedar Pay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cedar Pay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CityMD, part of VillageMD | Healthcare | 3000 | $922M | United States | Cedar Group | Cedar Pay | Payment Processing | 2021 | n/a |
In 2021, CityMD partnered with Cedar Group to implement Cedar Pay, a Payment Processing application delivering a patient-forward post-visit billing and payments experience across its urgent and multispecialty care sites. The deployment targeted CityMD finance and revenue cycle operations in the United States, positioning Cedar Pay to handle patient billing touchpoints that follow clinical encounters.
Cedar Pay was configured to support outreach, messaging, and bill resolution workflows, aligning with standard Payment Processing capabilities such as digital bill presentment, payment collection pathways, and patient engagement for outstanding balances. The implementation emphasized patient-facing communication and automated resolution flows to simplify post-visit payment interactions.
Rollout and operational coverage centered on CityMD urgent care and multispecialty locations across the United States with finance and revenue cycle teams driving adoption and operationalization. The partnership was announced on February 17, 2021 and structured to extend Cedar Pay across CityMD’s network rather than focusing on a single site.
The Cedar Pay implementation is described as streamlining outreach, messaging, and bill resolution to boost digital payments and patient satisfaction, reflecting a shift toward patient-forward billing processes within CityMD’s revenue cycle functions. No specific systems integrations or cost and outcome metrics were disclosed in the source material.
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Novant Health | Healthcare | 36877 | $7.6B | United States | Cedar Group | Cedar Pay | Payment Processing | 2021 | n/a |
In 2021 Novant Health implemented Cedar Pay to unify acute and ambulatory billing and modernize patient payments as part of its revenue cycle and finance transformation in the United States. Cedar Pay is identified under the Payment Processing category and was deployed to consolidate patient-facing payment workflows across clinical settings.
The implementation of Cedar Pay focused on core Payment Processing capabilities, including digital self-service billing and payments, patient engagement for balance resolution, and automated collections orchestration consistent with payment processing platform functionality. Configuration work emphasized patient-facing payment flows and self-service portals to shift transactional volume away from manual payment channels.
Operational scope covered revenue cycle and finance teams across acute and ambulatory sites in the United States, with process changes to billing, collections, and patient engagement workflows to support the unified payment approach. Governance was aligned to the revenue cycle transformation program, embedding new payment policies and workflow handoffs between front desk, billing, and finance functions to standardize patient payment treatment.
Reported outcomes in the Cedar case study include over $30M+ in incremental patient revenue in 12 months, approximately 90% patient satisfaction, a 43% drop in days to collect, and about 87% of payments moved to digital self-service after Cedar Pay deployment.
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Providence Health | Healthcare | 122000 | $31.4B | United States | Cedar Group | Cedar Pay | Payment Processing | 2021 | Tegria |
In 2021 Providence Health was named the first organization-wide rollout customer for Cedar Pay, a Payment Processing application from Cedar Group deployed across Providence hospitals and clinics in the United States. The rollout targeted finance and revenue cycle operations, positioning Cedar Pay as the enterprise patient payments and billing communications layer for Providence’s patient financial engagement workflows.
Cedar Pay was configured to support patient billing presentation, payment acceptance and resolution workflows, and personalized communications to patients, reflecting core Payment Processing capabilities for patient-facing billing orchestration. The implementation emphasized billing resolution workflows and patient financial engagement, consistent with the stated aim to deliver personalized communications and streamlined billing resolution.
Tegria served as the services partner supporting the Cedar Pay rollout under the Cedar–Tegria strategic partnership, providing implementation and program services across Providence’s hospitals and clinics in the United States. Operational scope was explicitly organization-wide within Providence’s revenue cycle and finance functions, with deployment governance coordinated between Cedar Group and Tegria to align the application with institutional billing processes.
The program is positioned to standardize patient payment interactions and billing communications across Providence, with governance and rollout managed through the Cedar–Tegria partnership to support adoption within revenue cycle operations. The stated objective of the implementation is to improve personalized communications and streamline billing resolution across Providence’s care sites.
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