List of Cerence Audio AI Customers
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Since 2010, our global team of researchers has been studying Cerence Audio AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cerence Audio AI for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cerence Audio AI for Speech Recognition AI include: Volkswagen Germany, a Germany based Automotive organisation with 293338 employees and revenues of $351.27 billion, Toyota, a Japan based Automotive organisation with 383853 employees and revenues of $305.30 billion, Škoda Auto, a Czech Republic based Automotive organisation with 2312 employees and revenues of $10.05 billion, Faraday Future, a United States based Automotive organisation with 750 employees and revenues of $64.0 million and many others.
Contact us if you need a completed and verified list of companies using Cerence Audio AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Faraday Future | Automotive | 750 | $64M | United States | Cerence | Cerence Audio AI | Speech Recognition AI | 2022 | n/a |
In 2022, Faraday Future selected Cerence Audio AI to power voice and microphone processing for the FF 91 luxury EV in the United States. The Cerence Audio AI deployment is classified under the Speech Recognition AI category and was announced for FF 91 production with a Q3 2022 target, addressing the vehicle driver experience and infotainment stack.
The implementation incorporates Cerence’s AI powered text to speech engine and Speech Signal Enhancement SSE capability to deliver a natural, human like in car voice and to provide clear microphone input in noisy driving conditions. Functional modules implemented include voice synthesis for the in car assistant and microphone noise suppression, aligned with standard Speech Recognition AI workflows for embedded automotive systems.
Integration focused on the FF 91 infotainment and driver experience software stack, interfacing with vehicle audio subsystems and cabin microphone arrays to improve voice interaction quality and reliability in realistic, noisy driving environments. The rollout was announced for production FF 91 units in the United States with a Q3 2022 target, and the implementation was aimed at improving voice interaction quality and microphone input clarity under noise conditions.
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Toyota | Automotive | 383853 | $305.3B | Japan | Cerence | Cerence Audio AI | Speech Recognition AI | 2014 | n/a |
In 2014, Toyota implemented Cerence Audio AI to provide cloud-based speech recognition for the Agent function of Toyota's Connected Services. Cerence Audio AI, categorized as Speech Recognition AI, was used to enable natural language voice interactions that let drivers search and set destinations, check weather, and request other contextual information via in-car navigation systems.
The implementation encompassed core conversational modules including cloud-based speech recognition, text-to-speech, and natural language understanding tied to the Agent interactive voice service. Cerence Audio AI was configured to handle query interpretation, intent routing, and verbal response generation, supporting the end-to-end voice workflow between driver utterance and system response.
Deployment was operated through Cerence cloud services with integration into Toyota Connected Services-compatible in-car navigation systems, enabling real-time queries such as finding a restaurant with parking nearby. In January 2021 Cerence installed a localized cloud service center in Japan, with Toyota signing on as the first user of that facility, providing localized hosting to reduce latency and improve response times for Japanese drivers and connected service users.
Governance focused on embedding the Cerence Audio AI voice stack into Toyota’s connected service operations, maintaining conversational model updates and localized hosting for Japanese language and regional user expectations. Outcomes explicitly reported include improved Agent response time and a smoother, more advanced driver experience for Toyota’s connected service users.
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Volkswagen Germany | Automotive | 293338 | $351.3B | Germany | Cerence | Cerence Audio AI | Speech Recognition AI | 2024 | n/a |
In 2024, Volkswagen Germany integrated Cerence Audio AI into its IDA in-car voice assistant to add generative conversational capabilities. The integration used Cerence Chat Pro, Cerence’s automotive-grade ChatGPT integration, to enable natural-language answers and expanded voice control across many Volkswagen models as an infotainment and customer-experience deployment.
Cerence Audio AI was embedded in the IDA voice interaction layer to handle general-knowledge queries and broader conversational flows, extending the vehicle’s existing speech interface. The implementation aligns with the Speech Recognition AI category and focused on natural-language understanding, response generation, and hands-free interaction patterns typical for modern in-car assistants.
The rollout was Europe-focused with Germany-first announcements and entered production in 2024, covering multiple VW models rather than a single model line. Operational governance emphasized preserving vehicle-data privacy while delivering improved hands-free access to information, positioning the IDA assistant to serve infotainment and customer experience functions across Volkswagen’s in-vehicle systems.
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Automotive | 2312 | $10.0B | Czech Republic | Cerence | Cerence Audio AI | Speech Recognition AI | 2024 | n/a |
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Buyer Intent: Companies Evaluating Cerence Audio AI
- Flextun Germany, a Germany based Construction and Real Estate organization with 10 Employees
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