List of Change Healthcare RCM Complete Customers
Change Healthcare
100 Airpark Center Dr E,
Nashville, 37217, TN,
United States
Nashville, 37217, TN,
United States
1 866-817-3813
Professional Services
14000
$3.3B
Since 2010, our global team of researchers has been studying Change Healthcare RCM Complete customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Change Healthcare RCM Complete for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Change Healthcare RCM Complete for Revenue Cycle Management include: AdventHealth, a United States based Healthcare organisation with 92000 employees and revenues of $18.00 billion, Envision Healthcare, a United States based Healthcare organisation with 55000 employees and revenues of $16.00 billion, Banner Health, a United States based Healthcare organisation with 55000 employees and revenues of $15.60 billion, Emory University Hospital, a United States based Education organisation with 33284 employees and revenues of $6.30 billion, Piedmont Augusta, a United States based Healthcare organisation with 31000 employees and revenues of $6.00 billion and many others.
Contact us if you need a completed and verified list of companies using Change Healthcare RCM Complete, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Change Healthcare RCM Complete customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AdventHealth | Healthcare | 92000 | $18.0B | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2016 | n/a |
In 2016, AdventHealth deployed Change Healthcare RCM Complete as its Revenue Cycle Management application. The Change Healthcare RCM Complete implementation was used to centralize front-end registration, eligibility verification, claims processing, and patient billing workflows across clinical access points.
Implementation covered standard Revenue Cycle Management functional modules including patient registration and demographic capture, automated eligibility and benefits checks, claims submission and adjudication workflows, denial management, and patient statement and collections processes. Configuration targeted emergency department registration workflows and patient access coordinator activities, with form and consent capture and workflow routing aligned to clinical intake processes.
Operational integration included using Cerner as the medical management database for patient registration and record persistence, and verification workflows that referenced Emdeon or Onesource for insurance eligibility and coverage checks. The documented operational scope includes Emergency Department, Patient Access Coordinator, and Radiology Secretary roles at AdventHealth Gordon-Calhoun in Calhoun, GA for the period March 2020 to October 2021, reflecting how front-end access and registration tasks were executed alongside RCM processing.
Governance and workflow changes emphasized standardized capture of signed consents and NPPPs, photo identification and insurance card collection at intake, verification of insurance coverage prior to billing, and handling of pending transfer requests for virtual beds within the ED. AdventHealth, Change Healthcare RCM Complete, Revenue Cycle Management and patient access functions were thus linked to operational protocols for registration, verification, claims routing, and phone-based intake support.
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Albany Medical Center | Healthcare | 8606 | $1.6B | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2020 | n/a |
In 2020, Albany Medical Center implemented Change Healthcare RCM Complete to centralize Revenue Cycle Management across Patient Access and Patient Financial Services. Change Healthcare RCM Complete was provisioned to support financial clearance, denial mitigation workflows, and end to end revenue cycle orchestration for registration through billing, aligning system controls to clinical handoffs and discharge processes.
The implementation configured functional modules including ADT event processing, billing interfaces for laboratory, radiology and operating room charge capture, authorization and retro authorization workflows, and tools for denial management and financial clearance. Staff used the application to create operational dashboards and automated daily, weekly and monthly reporting to identify revenue cycle vulnerabilities, enforce a four day billing lag for charge posting, and set point of service cash targets.
Integrations were established with Allscripts PM and Soarian Financials to leverage existing reports and to reconcile registration and billing edits, interfaces for charge posting, and admission notice workflows. Operational scope covered Patient Access, Patient Financial Services, Case Management, Social Work and Clinical Operations, with the RCM application serving as the central system for edit resolution, registration error remediation and complex case financial coordination.
Governance and process changes were formalized through membership in the Denial Mitigation Team and a Complex Care Team, and project management employed LEAN methodology for new process implementations and system optimizations. KPI frameworks were created to align with NAHAM Access Keys and MAP keys, and the implementation emphasized workflow efficiency, staff training and cross departmental liaison to ensure system driven revenue cycle controls.
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Banner Health | Healthcare | 55000 | $15.6B | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2018 | n/a |
In 2018, Banner Health implemented Change Healthcare RCM Complete for Revenue Cycle Management. The deployment targeted hospital claims handling in Mesa, AZ and centered on review, reprocessing and submission workflows for patients covered by AHCCCS, aligning the application to Patient Financial Services operations.
Change Healthcare RCM Complete was configured to support core claims processing and reprocessing capabilities, including claim validation, queue management for rework, batch submission and remittance posting workflows typical of Revenue Cycle Management systems. The implementation emphasized operational configuration that routed claims through automated validation checks and manual review steps used by PFS Senior Representatives.
The project integrated Change Healthcare RCM Complete with clinical and administrative source systems and external connectivity points named in implementation records, including MS-4, Cerner, DSG, Emdeon, OnBase, and the web portals of payers AHCCCS, Health Net AZ Complete Health Care, Steward Health Choice, Care 1st, and UHC. Integration scope covered inbound claim extracts from clinical systems, document retrieval from the enterprise content management system OnBase, and outbound submission to clearinghouse and payer web portals.
Governance and operational rollout focused on Patient Financial Services teams, with documented reviewer and reprocessor roles operating out of the Mesa site. Process changes centralized claim review and reprocessing workflows, formalized payer-specific submission paths, and established role-based queues for PFS staff to manage claims lifecycle and payer interactions.
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Boston Medical Center | Healthcare | 15000 | $2.4B | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2015 | n/a |
In 2015 Boston Medical Center implemented Change Healthcare RCM Complete as a Revenue Cycle Management application to support end-to-end billing and revenue operations for the Department of General Surgery covering 12 practices. The deployment focused on operationalizing revenue cycle workflows across billing, coding, patient access, provider charge capture, and practice-based office functions, with the Change Healthcare RCM Complete platform serving as the central RCM system for those activities.
Configuration and functional coverage emphasized denial management, claims edits and adjudication controls, precertification and referral tracking, registration and eligibility validation, collections and credit balance workflow, and unbilled charge control. The implementation included reporting capabilities for provider monthly charges, RVU totals, RAI charge lag reporting, production reports, time studies, and random audits to monitor staff production and accuracy within the Revenue Cycle Management scope.
Operational execution required coordinated workstreams between the billing team, coding, practice managers, providers, patient access, the practice business office, coding compliance, and the Change Healthcare vendor. The RCM deployment operated during and in coordination with the department transition to EPIC, requiring close alignment for registration, scheduling, and charge continuity as teams synchronized clinical and administrative data flows.
Governance and process changes were formalized through creation and modification of standard operating procedures and coding tools, routine denial trend analysis presented to the Director and stakeholders, and requests for payer rule edits routed through the vendor. Documented outcomes reported by the department included reductions in timely file, precertification, referral, registration and eligibility denials, a decrease in claim and payer edits and credit balance age from greater than 180 days to less than 5 days, reduction of unbilled charges and timely file surgical denial claims to 0 percent, office encounters under 1 percent, and implementation of billing projects for physician assistant surgical services covering approximately one half of general surgeries.
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Bozeman Health | Healthcare | 2400 | $250M | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2012 | n/a |
In 2012, Bozeman Health implemented Change Healthcare RCM Complete to centralize Revenue Cycle Management across hospital and ambulatory revenue streams. The deployment targeted core revenue functions supporting a 96 bed hospital and an affiliated physician group of 84 multi specialty providers.
Change Healthcare RCM Complete was configured to operationalize eligibility verification, claims management, payment posting, denial management, and claims adjudication workflows, reflecting the functional capabilities aligned with the Revenue Cycle Management category. The implementation incorporated chargemaster maintenance and revenue integrity controls, and supported coding, charge entry, and charge capture workflows for monthly clinic encounter volumes managed by the physician group coders.
Operational coverage included Admissions, Precertification, Customer Service, Billing, Payment Posting, and centralized revenue cycle teams, with direct supervisory scope over approximately 113 staff and a cohort of 11 physician group coders. The rollout included a remote work program for coders and billers, and execution of a revenue cycle work plan in collaboration with a hosted site for conversion from Meditech and NextGen to EPIC, aligning interface and batch posting processes between clinical systems and the RCM platform.
Governance and process changes included creation of a Revenue Cycle Trainer role and implementation of formal training programs, along with redesigned workflows for denial resolution and charge integrity. Outcomes recorded in the source included increased reimbursement, lowered A/R days, stabilized admission functions, and maximized use of existing technology following the Change Healthcare RCM Complete deployment.
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Healthcare | 1500 | $167M | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2015 | n/a |
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Healthcare | 12700 | $2.1B | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2015 | n/a |
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Healthcare | 200 | $22M | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2018 | n/a |
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Healthcare | 50 | $5M | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2021 | n/a |
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Healthcare | 2500 | $300M | United States | Change Healthcare | Change Healthcare RCM Complete | Revenue Cycle Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Change Healthcare RCM Complete
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Change Healthcare RCM Complete. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Change Healthcare RCM Complete for Revenue Cycle Management include:
- Ardsley Union Free School District, a United States based Education organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Change Healthcare RCM Complete Coverage
Change Healthcare RCM Complete is a Revenue Cycle Management solution from Change Healthcare.
Companies worldwide use Change Healthcare RCM Complete, from small firms to large enterprises across 21+ industries.
Organizations such as AdventHealth, Envision Healthcare, Banner Health, Emory University Hospital and Piedmont Augusta are recorded users of
Change Healthcare RCM Complete for Revenue Cycle Management.
Companies using Change Healthcare RCM Complete are most concentrated in Healthcare and Education, with adoption spanning over 21 industries.
Companies using Change Healthcare RCM Complete are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Change Healthcare RCM Complete across Americas, EMEA, and APAC.
Companies using Change Healthcare RCM Complete range from small businesses with 0-100 employees - 17.39%, to mid-sized firms with 101-1,000 employees - 17.39%, large organizations with 1,001-10,000 employees - 34.78%, and global enterprises with 10,000+ employees - 30.43%.
Customers of Change Healthcare RCM Complete include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Change Healthcare RCM Complete customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Revenue Cycle Management.