List of ChatWork Customers
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Since 2010, our global team of researchers has been studying ChatWork customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChatWork for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChatWork for Chatbots and Conversational AI include: Kakegawa Higashi Hospital Japan, a Japan based Healthcare organisation with 350 employees and revenues of $40.0 million, Kanefuku Japan, a Japan based Consumer Packaged Goods organisation with 280 employees and revenues of $40.0 million, Maruei Unyu Kiko Japan, a Japan based Transportation organisation with 91 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using ChatWork, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kakegawa Higashi Hospital Japan | Healthcare | 350 | $40M | Japan | ChatWork | ChatWork | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Kakegawa Higashi Hospital implemented ChatWork under the Chatbots and Conversational AI category to support multidisciplinary clinical coordination and regional care collaboration in Japan. The deployment focused on clinical operations and patient care communication, leveraging group chats and dedicated team channels to streamline case handoffs and interdisciplinary discussion.
The implementation emphasized operational connectivity between inpatient clinicians, outpatient teams, and external care partners, with ChatWork used to centralize messaging for treatment planning, shift updates, and care transitions. A dedicated ChatWork coordinator was appointed to onboard external care partners and internal staff, standardize chat room structures and user roles, and provide ongoing training and support.
Governance changes included formalizing chat protocols and escalation paths to reduce reliance on voice calls, and embedding ChatWork into routine clinical workflows for care coordination and referral communication. The hospital reported reduced overall phone traffic and an approximate 30% increase in physician productivity as direct outcomes of the ChatWork deployment.
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Kanefuku Japan | Consumer Packaged Goods | 280 | $40M | Japan | ChatWork | ChatWork | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Kanefuku Japan implemented ChatWork, a Chatbots and Conversational AI application, to centralize new product development and cross factory communications across its production sites in Japan. The deployment targeted product development and manufacturing coordination, aligning communication workflows between research and development teams and factory operations to improve visibility of progress and reduce information gaps.
The implementation centered on creating project and group chats within ChatWork, establishing dedicated channels for development projects, production schedules, and issue escalation. Functional capabilities emphasized real time messaging, thread organization, and shared document exchange to surface progress updates and reduce reliance on email.
Rollout and operational scope covered product development and manufacturing coordination across dispersed production sites in Japan, with governance practices that reinforced chat ownership and structured project channels. Kanefuku reported reduced email use and an estimated annual cost saving of ¥620,000 following the ChatWork deployment.
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Maruei Unyu Kiko Japan | Transportation | 91 | $15M | Japan | ChatWork | ChatWork | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Maruei Unyu Kiko implemented ChatWork to digitize 'information cards' and centralize operations communications across its logistics organization in Japan. The deployment used ChatWork as the Chatbots and Conversational AI application to accelerate company wide information sharing and reduce disputes over verbal reports. The implementation targeted operations and logistics process improvement across the company, streamlining frontline capture and review workflows for drivers, warehouses, and office coordinators. Configuration emphasized chat driven reporting and standardized templates to replace paper based cards.
Configuration included ChatWork message flows tied to Google Forms and Google Sheets integrations to capture incident reports and operational updates, enabling structured data entry and automated notification for review cycles. The integration architecture linked ChatWork chat threads to form submissions and sheet records to preserve traceable records and reduce paper use, supporting faster issue capture, review, and elimination of 'he said / she said' disputes. Governance changes established standardized information card templates, defined review steps inside ChatWork chat rooms, and a company wide rollout to enforce consistent documentation across operations and logistics. Explicit outcomes reported include accelerated company wide information sharing and significant paper reduction.
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