List of Cisco Unified Communications Manager Express Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Cisco Unified Communications Manager Express customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified Communications Manager Express for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified Communications Manager Express for PBX, VoiP and Phone Systems include: Yell, a United Kingdom based Media organisation with 1500 employees and revenues of $130.0 million, Performance Truck, a United States based Automotive organisation with 200 employees and revenues of $20.0 million, Axis Business Insight, a United Kingdom based Professional Services organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified Communications Manager Express, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axis Business Insight | Professional Services | 50 | $6M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager Express | PBX, VoiP and Phone Systems | 2011 | n/a |
In 2011 Axis Business Insight implemented Cisco Unified Communications Manager Express to provide centralized PBX and IP telephony control. The deployment focused on PBX, VoiP and Phone Systems capabilities to support multi site voice routing and call control across the organisation.
The implementation concentrated on core Cisco Unified Communications Manager Express functions including IP telephony platform administration, call control and inbound and outbound call flow configuration. Configuration work included design and testing of call routing and dial plan logic, and ongoing maintenance and upgrades to the IP Telephony platform as part of broader infrastructure refresh activities.
Operationally the Cisco Unified Communications Manager Express estate was administered across five sites within the company European infrastructure and placed behind the WAN MPLS network. Integrations explicitly managed as part of the program included Aspect ACD IP telephony components and carrier level cloud based call routing with COLT, BT and Virgin, with reporting and operational data collated using Crystal Reports and Report Runner tools.
Governance and support routines were established around third line advanced support and 24 hour on-call support for WAN and telephony services, combined with planned maintenance windows, asset refresh planning and operating system upgrade testing. Network and telecoms engineering ownership encompassed LAN services, Cisco firewalls, wireless infrastructure and device security controls such as Sophos and Triton Web Security to align telephony operations with wider network management.
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Performance Truck | Automotive | 200 | $20M | United States | Cisco Systems | Cisco Unified Communications Manager Express | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, Performance Truck implemented Cisco Unified Communications Manager Express to provide centralized enterprise telephony across its footprint. The deployment targeted PBX, VoiP and Phone Systems functionality for 12 locations in Texas and more than 300 users, with operational ownership assigned to the corporate IT Administrator based in Cleveland, TX.
Cisco Unified Communications Manager Express was configured to deliver core call control, device registration and provisioning, dial plan and route pattern management, and voicemail administration. The implementation included device templates for Cisco IP phones, centralized user provisioning workflows, and voice quality of service alignment coordinated with networking practices.
The phone system operated alongside Performance Truck's existing Cisco routing and switching and Cisco Meraki wireless infrastructure, and was managed in the context of the broader infrastructure stack that includes Active Directory, Microsoft Exchange, VMware, Barracuda email security, VPN/FortiClient and endpoint security. Operational coverage encompassed corporate voice services, distributed site telephone management, and mobile device support handled by the IT team.
Governance and process responsibilities were centralized under the IT Administrator, who combined provisioning, inventory management, backup oversight, voicemail lifecycle management and technical support into routine operational workflows. Ongoing administration and configuration management were performed internally as part of standard IT operations rather than as a separate managed service.
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Yell | Media | 1500 | $130M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager Express | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 Yell implemented Cisco Unified Communications Manager Express as its PBX, VoiP and Phone Systems solution, replacing Norstar Nortel VoIP across its UK contact centre estate. The deployment centralized IP telephony control for customer services and telesales divisions and served as the primary call routing and scripting platform for inbound 0800 traffic, with later platform lifecycle activity including an upgrade of Cisco Call Manager to v.14 in May 2022.
The implementation included configuration and ongoing administration of inbound call plans using BT Inbound Architect, design and maintenance of Cisco scripting for call delivery, and routine quarterly Moves and Changes on Cisco Unified Communications Manager Express. Operational responsibilities covered build and maintenance of BT 0800 numbers, Cisco Scripting, administration of Verint Call Recording v15.2, Genesys Dialler v7.6 and v8.0 administration, SAP CTI administration, and the creation of user guides and documentation updates to support onboarding and floor moves.
Integrations and supplier coordination were explicit operational elements, with direct liaison and fault management with BT, Verint, Gamma, and Natilik, and ticketing and escalation managed through SDE Service Desk Express. The telephony platform was integrated into contact centre routing and reporting workflows, supporting end to end testing, root cause analysis of VOIP issues, and reporting on 0800 call plans for cost analysis by customer services and telesales stakeholders.
Governance and operational processes included on call duties for out of hours support, scheduled testing and maintenance of business continuity and disaster recovery plans, license audits of the Cisco estate, stakeholder communication for security patch maintenance, and use of structured work orders to track fault resolution. The implementation emphasized technical ownership of voice infrastructure, cross functional coordination for network cabling and office moves, and continuous documentation and auditing to sustain the PBX, VoiP and Phone Systems environment.
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Buyer Intent: Companies Evaluating Cisco Unified Communications Manager Express
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FAQ - APPS RUN THE WORLD Cisco Unified Communications Manager Express Coverage
Cisco Unified Communications Manager Express is a PBX, VoiP and Phone Systems solution from Cisco Systems.
Companies worldwide use Cisco Unified Communications Manager Express, from small firms to large enterprises across 21+ industries.
Organizations such as Yell, Performance Truck and Axis Business Insight are recorded users of
Cisco Unified Communications Manager Express for PBX, VoiP and Phone Systems.
Companies using Cisco Unified Communications Manager Express are most concentrated in Media, Automotive and Professional Services, with adoption spanning over 21 industries.
Companies using Cisco Unified Communications Manager Express are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unified Communications Manager Express across Americas, EMEA, and APAC.
Companies using Cisco Unified Communications Manager Express range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Cisco Unified Communications Manager Express include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unified Communications Manager Express customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.