List of ClariLog Incident Management Customers
ClariLog Groupe
3 rue de Lorraine,
Saint-Quentin, 02100,
France
Saint-Quentin, 02100,
France
33 3 23 65 65 95
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying ClariLog Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ClariLog Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ClariLog Incident Management for Incident Management include: Nlmk Belgium, a Belgium based Oil, Gas and Chemicals organisation with 50600 employees and revenues of $17.19 billion, Niort Hospital Center, a France based Healthcare organisation with 3101 employees and revenues of $300.0 million, Domofrance, a Groupe Action Logement Company, a France based Construction and Real Estate organisation with 733 employees and revenues of $283.0 million, Aubert France SA, a France based Retail organisation with 1000 employees and revenues of $100.0 million, ZooParc de Beauval, a France based Leisure and Hospitality organisation with 600 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using ClariLog Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Actis | Construction and Real Estate | 268 | $30M | France | ClariLog | ClariLog Incident Management | Incident Management | 2005 | n/a |
Actis implemented ClariLog Incident Management in 2005. Since 2005 the Actis IT team has operated ClariLog Incident Management to support daily IT asset management and user support missions for the company’s 268 employees in France. The deployment positions ClariLog Incident Management as the core Incident Management application for ticket handling, incident tracking and day to day work organization within the IT department.
Functional emphasis centers on IT asset management, structured ticketing and helpdesk workflows, and information sharing capabilities that IT manager David VIOUJAS cites as pillars of team responsiveness and operational fluidity. Integrations with other enterprise systems are not specified in source materials, and the implementation is described as embedded in daily operations and managed directly by the Actis IT team. Governance is centralized through the IT manager and the system is used to coordinate user support and asset lifecycle activities.
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Aubert France SA | Retail | 1000 | $100M | France | ClariLog | ClariLog Incident Management | Incident Management | 2016 | n/a |
In 2016, Aubert France SA implemented ClariLog Incident Management as its incident management platform, deploying the ClariLog - Asset View Suite to provide asset linked incident tracking for Aubert France SA, a France based retail company with approximately 1000 employees and reported revenue of 100000000. The deployment positioned ClariLog Incident Management to support incident capture and resolution across retail operations and central support functions.
ClariLog Incident Management was configured to manage core incident workflows including ticket capture, triage, escalation, SLA tracking and lifecycle resolution, with ergonomic user interfaces highlighted by the vendor. The implementation leveraged asset linkage to associate incidents with specific in store and corporate assets, enabling incident records to surface asset metadata and ownership to support faster diagnosis and routed remediation.
Operational coverage focused on store operations, central support teams and IT service desks within France, aligning business functions across retail operations, facilities management and IT service management. The solution provided role based access and dashboarding to surface operational queues and status for incident responders and managers, supporting cross functional visibility for incident handling.
The vendor noted that Aubert France SA selected the ClariLog - Asset View Suite solution for the performance of its functionality and ergonomics, reflecting a procurement emphasis on usability and asset centric incident handling. ClariLog Incident Management is presented as the application instrumenting incident workflows and asset contextualization for Aubert France SA.
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Audilab | Healthcare | 300 | $30M | France | ClariLog | ClariLog Incident Management | Incident Management | 2016 | n/a |
In 2016, Audilab implemented ClariLog Incident Management to manage incident intake and case tracking for its healthcare operations. The deployment addressed support workflows for a France based audiology services provider with approximately 300 employees, targeting the internal support team and requesters across multiple service centers.
Configuration centered on ticket models to standardize requests and reduce handling time, an authentication flow that permits access without requiring an email address, and an explicit distinction between declarant and impacted customer to reflect assistant workflows when staff are attached to several centers. ClariLog Incident Management ticket models were configured to enforce consistent fields and request taxonomy, aligning case intake with service center processes.
Operational coverage focused on support desk operations, requesters, and assistants attached to multiple centers, enabling clearer ownership and follow up across sites. The source does not list external system integrations, so the implementation emphasized internal workflow configuration and case management capabilities within the Incident Management category.
Mr. GASNIER selected the ClariLog solution after evaluating three software options based on these functional requirements. Governance adjustments included standardizing request templates and updating ticket handling processes to optimize follow up, explicitly intended to save time for both the support team and requesters.
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Centre Hospitalier La Palmosa | Healthcare | 200 | $20M | France | ClariLog | ClariLog Incident Management | Incident Management | 2020 | n/a |
In 2020, Centre Hospitalier La Palmosa deployed ClariLog Incident Management within its French hospital operations to formalize incident intake and intervention workflows under the Incident Management category. The implementation paired GLPI for ticketing management with ClariLog Incident Management as the operational intervention layer, using Clarilog Intervention to coordinate responses and enable technicians to act on incidents either on site or remotely.
The configuration emphasized incident intake, triage, assignment, and intervention orchestration, with ClariLog Incident Management instrumenting lifecycle states and Clarilog Intervention managing technician dispatch and remote session coordination. Integration between GLPI ticket records and ClariLog Incident Management established a ticket handoff process from the service desk to intervention teams, and governance concentrated on defined escalation, assignment, and closure workflows to standardize operational response across on-site and remote user scenarios.
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Domofrance, a Groupe Action Logement Company | Construction and Real Estate | 733 | $283M | France | ClariLog | ClariLog Incident Management | Incident Management | 2019 | n/a |
In 2019, Domofrance deployed ClariLog Incident Management for Incident Management to support facilities operations and maintenance functions across its property portfolio. The implementation centralized incident intake and tracking to align business processes for operations, maintenance and IT support.
ClariLog Incident Management was configured with core incident logging and ticketing workflows, SLA tracking and escalation rules, role based access controls, automated notifications and operational dashboards for triage and resolution. Configuration relied on template driven incident types, priority matrices and workflow orchestration to enforce consistent incident lifecycles.
Operational rollout focused on embedding the Incident Management application into day to day maintenance workstreams, revising triage and escalation governance and defining responsibility checkpoints for field teams and coordinators. Domofrance ClariLog Incident Management provides a centralized incident capture and workflow orchestration capability for business functions responsible for property maintenance and tenant service.
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Healthcare | 400 | $40M | France | ClariLog | ClariLog Incident Management | Incident Management | 2010 | n/a |
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Manufacturing | 200 | $20M | France | ClariLog | ClariLog Incident Management | Incident Management | 2015 | n/a |
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Healthcare | 3101 | $300M | France | ClariLog | ClariLog Incident Management | Incident Management | 2010 | n/a |
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Oil, Gas and Chemicals | 50600 | $17.2B | Belgium | ClariLog | ClariLog Incident Management | Incident Management | 2017 | n/a |
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Leisure and Hospitality | 600 | $80M | France | ClariLog | ClariLog Incident Management | Incident Management | 2020 | n/a |
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FAQ - APPS RUN THE WORLD ClariLog Incident Management Coverage
ClariLog Incident Management is a Incident Management solution from ClariLog.
Companies worldwide use ClariLog Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Nlmk Belgium, Niort Hospital Center, Domofrance, a Groupe Action Logement Company, Aubert France SA and ZooParc de Beauval are recorded users of
ClariLog Incident Management for Incident Management.
Companies using ClariLog Incident Management are most concentrated in Oil, Gas and Chemicals, Healthcare and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using ClariLog Incident Management are most concentrated in Belgium and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ClariLog Incident Management across Americas, EMEA, and APAC.
Companies using ClariLog Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 80%, large organizations with 1,001-10,000 employees - 10%, and global enterprises with 10,000+ employees - 10%.
Customers of ClariLog Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ClariLog Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.