List of Clientela CRM Customers
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Since 2010, our global team of researchers has been studying Clientela CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Clientela CRM for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Clientela CRM for Retail Management include: Cartier International SNC, a France based Manufacturing organisation with 7500 employees and revenues of $740.0 million, Benefit Cosmetics, a United States based Consumer Packaged Goods organisation with 5000 employees and revenues of $633.0 million, Bally Switzerland, a Switzerland based Retail organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Clientela CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Clientela CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bally Switzerland | Retail | 150 | $40M | Switzerland | Clientela | Clientela CRM | Retail Management | 2016 | n/a |
In 2016, Bally Switzerland implemented Clientela CRM as a core component of its Retail Management landscape to support a global omni-channel program. The deployment was driven by Bally Switzerlands Global Omni-Channel team and positioned Clientela CRM to serve cross-channel customer engagement, customer record consolidation, and campaign orchestration across retail and digital touchpoints.
Clientela CRM was configured to handle customer data management, contact and profile synchronization, segmentation and campaign management workflows aligned to retail and marketing operations. Configuration work focused on integrating customer and order context into CRM processes to support marketing execution and retail customer service, using category-aligned CRM functional terminology and automation for customer lifecycle orchestration.
Integrations were implemented with Salesforce Commerce Cloud for eCommerce and digital store capabilities, with payment service providers Cybersource and Adyen for transaction reference data, and with SAP, Qubit and RichRelevance for merchandising and personalization feeds. The implementation covered operational scopes across North America, EMEA and APAC, and supported eCommerce, retail store operations, marketing and CRM teams, with delivery work conducted from London, United Kingdom and Caslano, Switzerland.
Governance and rollout were managed by a programme manager and consultant assigned to Ballys Global Omni-Channel team, responsible for overall project lifecycle and delivery management, third party contract and statement of work oversight, and stakeholder management across eCommerce, Retail, Marketing and CRM projects. Governance emphasized coordinated stakeholder engagement across regions and centralized management of external vendor statements of work to align Clientela CRM configuration with ongoing omni-channel initiatives.
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Benefit Cosmetics | Consumer Packaged Goods | 5000 | $633M | United States | Clientela | Clientela CRM | Retail Management | 2015 | n/a |
In 2015 Benefit Cosmetics implemented Clientela CRM as a Retail Management solution to convert an online scheduling engine into an in-store customer relationship platform. The deployment positioned the Clientela CRM to bridge consumer appointment booking with store-level service workflows, enabling online bookings to feed associate interactions and appointment management in physical retail settings.
Configuration focused on appointment scheduling, consolidated customer profiles, session history and store associate workflow management, reflecting core Retail Management functional patterns. The Clientela CRM implementation also included in-store clienteling features and targeted communication capabilities to support booking, service notes and post-visit follow up.
Operational ownership landed with retail operations and store teams, prompting changes to appointment handling and associate-led CRM workflows during rollout to in-store teams. Clientela is cited by Benefit Cosmetics as a responsive partner with a clear understanding of business needs, and the engagement resulted in a tool described as a powerful in-store CRM.
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Cartier International SNC | Manufacturing | 7500 | $740M | France | Clientela | Clientela CRM | Retail Management | 2016 | n/a |
In 2016 Cartier International SNC implemented Clientela CRM to strengthen its Retail Management capabilities for boutique clienteling and customer relationship workflows. The deployment targeted the company retail function within a global luxury goods manufacturer of approximately 7,500 employees and 740,000,000 in revenue, positioning Clientela CRM as the central retail client profile and engagement system.
Clientela CRM was configured to support customer master profiles, clienteling workflows, appointment scheduling, sales activity capture, and segmentation for targeted in-store outreach, reflecting common Retail Management functional patterns. The implementation emphasized role based access for sales advisors and store managers, business rules for client contact prioritization, and campaign orchestration capabilities to align store level outreach with corporate marketing objectives.
Operational coverage focused on boutique retail operations and retail-facing commercial teams, with a phased rollout model led by retail operations and local store governance to standardize customer data handling and advisor workflows. Clientela lists Cartier International SNC as a customer on its website, and a testimonial cites Cyrille Vigneron, CEO, describing Clientela’s approach as innovative and pragmatic, demonstrating vendor endorsement of the implementation approach.
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