List of CloudCC Service Customers
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Since 2010, our global team of researchers has been studying CloudCC Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CloudCC Service for Call Center, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CloudCC Service for Call Center, Customer Support include: Zijin Mining China, a China based Oil, Gas and Chemicals organisation with 55690 employees and revenues of $42.30 billion, Td Tech China, a China based Communications organisation with 2000 employees and revenues of $200.0 million, Lei Shing Hong Securities, a Hong Kong based Banking and Financial Services organisation with 15 employees and revenues of $1.1 million and many others.
Contact us if you need a completed and verified list of companies using CloudCC Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CloudCC Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Lei Shing Hong Securities | Banking and Financial Services | 15 | $1M | Hong Kong | CloudCC | CloudCC Service | Call Center,Customer Support | 2021 | n/a | In 2021, Lei Shing Hong Securities implemented CloudCC Service to support its customer-facing operations, deploying the CloudCC Service application across an approximately 2,000 user constituency, and aligning with the Call Center,Customer Support category. The deployment targets customer service and field support operations for Lei Shing Hong’s regional footprint, with vendor commentary indicating particular focus on China operations and multi-channel customer engagement. Implementation uses CloudCC Service’s Service Cloud capabilities and leverages call-center and field-service functionality, including omni-channel case routing, centralized case management, agent workspace and knowledge management to coordinate support across channels. Configuration emphasis was on service workflow orchestration and ticket lifecycle handling, with field-service scheduling and dispatch capabilities inferred from the vendor’s service solution descriptions. Operational coverage centers on contact center agents and field support teams, with enterprise user provisioning for roughly 2,000 seats and channel expansion to connect customers across voice and digital touchpoints. Governance concentrated on standardized service workflows and role-based agent access to the CloudCC Service platform, and the vendor cites improved customer connection and service efficiency for Lei Shing Hong’s operations in China. | |
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Td Tech China | Communications | 2000 | $200M | China | CloudCC | CloudCC Service | Call Center,Customer Support | 2018 | n/a | In 2018, Td Tech China implemented CloudCC Service as part of a Call Center,Customer Support initiative to establish a CRM ecosystem for partner and customer service management. The public CloudCC CRM signing in 2018 framed a phased rollout across Td Tech China operations to digitize partner and channel management alongside sales quoting and contract workflows. The CloudCC Service deployment included customer service automation and inferred service and partner management modules, combined with configured workflows for sales quoting, contract approval, and case management. Configuration emphasis was on workflow automation, ticketing and escalation logic, and analytics instrumentation to provide partner collaboration insights and operational reporting. Operational scope covered channel management, commercial sales quoting, contract administration and customer support teams across China, with governance implemented through phased rollouts and process standardization for quoting and contract workflows. The engagement explicitly raised partner collaboration and analytics capability for Td Tech China, while rollout sequencing and module configuration concentrated on aligning service processes and partner management with the new CloudCC Service environment. | |
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Zijin Mining China | Oil, Gas and Chemicals | 55690 | $42.3B | China | CloudCC | CloudCC Service | Call Center,Customer Support | 2018 | n/a | In 2018 Zijin Mining China signed with CloudCC to deploy CloudCC Service. The CloudCC Service implementation, categorized as Call Center,Customer Support, delivered a CRM-driven solution to centralize customer and supplier interactions across Zijin Mining in China, aligning sales, marketing and customer service automation. Implementation scope targeted sales, marketing and customer service functions, with inferred functional modules including customer service automation, case management, contact and interaction tracking, and marketing automation consistent with the vendor tag 客户服务自动化. The deployment emphasized a centralized CRM data model for decision support and operational efficiency, providing unified customer and supplier records and consolidated activity timelines. Rollout followed the 2018 agreement with an estimated enterprise roll forward in 2019, focusing on configuration, data consolidation, and cross-functional process standardization across China operations. Governance centered on centralized interaction workflows and service process controls to improve decision support and operational efficiency. |
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