Hong Kong, n/a,
Hong Kong
Lei Shing Hong Securities Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lei Shing Hong Securities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Lei Shing Hong Securities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lei Shing Hong Securities has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, CloudCC Service for Call Center, Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lei Shing Hong Securities is running and its propensity to invest more and deepen its relationship with Microsoft , Cisco Systems , CloudCC or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lei Shing Hong Securities revenues, which have grown to $1.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lei Shing Hong Securities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 | ||
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| CloudCC | Legacy | CloudCC Service | Call Center, Customer Support | CRM | n/a | 2021 | 2021 | In 2021, Lei Shing Hong Securities implemented CloudCC Service to support its customer-facing operations, deploying the CloudCC Service application across an approximately 2,000 user constituency, and aligning with the Call Center,Customer Support category. The deployment targets customer service and field support operations for Lei Shing Hong’s regional footprint, with vendor commentary indicating particular focus on China operations and multi-channel customer engagement. Implementation uses CloudCC Service’s Service Cloud capabilities and leverages call-center and field-service functionality, including omni-channel case routing, centralized case management, agent workspace and knowledge management to coordinate support across channels. Configuration emphasis was on service workflow orchestration and ticket lifecycle handling, with field-service scheduling and dispatch capabilities inferred from the vendor’s service solution descriptions. Operational coverage centers on contact center agents and field support teams, with enterprise user provisioning for roughly 2,000 seats and channel expansion to connect customers across voice and digital touchpoints. Governance concentrated on standardized service workflows and role-based agent access to the CloudCC Service platform, and the vendor cites improved customer connection and service efficiency for Lei Shing Hong’s operations in China. | |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Digital Signing | Content Management |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2021 | 2021 |
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