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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Lei Shing Hong Securities Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2021 2021
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DocuSign Legacy DocuSign eSignature Digital Signing Content Management n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CloudCC Legacy CloudCC Service Call Center, Customer Support CRM n/a 2021 2021
In 2021, Lei Shing Hong Securities implemented CloudCC Service to support its customer-facing operations, deploying the CloudCC Service application across an approximately 2,000 user constituency, and aligning with the Call Center,Customer Support category. The deployment targets customer service and field support operations for Lei Shing Hong’s regional footprint, with vendor commentary indicating particular focus on China operations and multi-channel customer engagement. Implementation uses CloudCC Service’s Service Cloud capabilities and leverages call-center and field-service functionality, including omni-channel case routing, centralized case management, agent workspace and knowledge management to coordinate support across channels. Configuration emphasis was on service workflow orchestration and ticket lifecycle handling, with field-service scheduling and dispatch capabilities inferred from the vendor’s service solution descriptions. Operational coverage centers on contact center agents and field support teams, with enterprise user provisioning for roughly 2,000 seats and channel expansion to connect customers across voice and digital touchpoints. Governance concentrated on standardized service workflows and role-based agent access to the CloudCC Service platform, and the vendor cites improved customer connection and service efficiency for Lei Shing Hong’s operations in China.
Sales Automation, CRM, Sales Engagement CRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Lei Shing Hong Securities
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Lei Shing Hong Securities Executives
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FAQ - APPS RUN THE WORLD Lei Shing Hong Securities Technographics

Lei Shing Hong Securities is a Banking and Financial Services organization based in Hong Kong, with around 15 employees and annual revenues of $1.1 million.

Lei Shing Hong Securities operates a diverse technology stack with applications such as Cisco Webex Meetings, DocuSign eSignature and CloudCC Service, covering areas like Audio Video and Web Conferencing, Digital Signing and Call Center, Customer Support.

Lei Shing Hong Securities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, DocuSign and CloudCC.

Lei Shing Hong Securities recently adopted applications including DocuSign eSignature in 2023, Slack Connect in 2022 and Salesforce Sales Cloud in 2022, highlighting its ongoing modernization strategy.

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Our research team continuously updates Lei Shing Hong Securities’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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