AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Lei Shing Hong Securities Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
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Insight
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Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2019 2019
Collaboration
Vendor
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Application
Category
Market
VAR/SI
When
Live
Insight
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Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2021 2021
Collaboration Collaboration 2022 2022
CRM
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Category
Market
VAR/SI
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Insight
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CloudCC Legacy CloudCC Service Call Center, Customer Support CRM n/a 2021 2021 In 2021, Lei Shing Hong Securities implemented CloudCC Service to support its customer-facing operations, deploying the CloudCC Service application across an approximately 2,000 user constituency, and aligning with the Call Center,Customer Support category. The deployment targets customer service and field support operations for Lei Shing Hong’s regional footprint, with vendor commentary indicating particular focus on China operations and multi-channel customer engagement. Implementation uses CloudCC Service’s Service Cloud capabilities and leverages call-center and field-service functionality, including omni-channel case routing, centralized case management, agent workspace and knowledge management to coordinate support across channels. Configuration emphasis was on service workflow orchestration and ticket lifecycle handling, with field-service scheduling and dispatch capabilities inferred from the vendor’s service solution descriptions. Operational coverage centers on contact center agents and field support teams, with enterprise user provisioning for roughly 2,000 seats and channel expansion to connect customers across voice and digital touchpoints. Governance concentrated on standardized service workflows and role-based agent access to the CloudCC Service platform, and the vendor cites improved customer connection and service efficiency for Lei Shing Hong’s operations in China.
Sales Automation, CRM, Sales Engagement CRM 2022 2022
Content Management
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VAR/SI
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Digital Signing Content Management 2023 2023
PaaS
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Transactional Email PaaS 2021 2021
IT Decision Makers and Key Stakeholders at Lei Shing Hong Securities
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Apps Being Evaluated by Lei Shing Hong Securities Executives
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FAQ - APPS RUN THE WORLD Lei Shing Hong Securities Technographics

Lei Shing Hong Securities is a Banking and Financial Services organization based in Hong Kong, with around 15 employees and annual revenues of $1.1 million.

Lei Shing Hong Securities operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Cisco Webex Meetings and CloudCC Service, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center, Customer Support.

Lei Shing Hong Securities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Cisco Systems and CloudCC.

Lei Shing Hong Securities recently adopted applications including DocuSign eSignature in 2023, Slack Connect in 2022 and Salesforce Sales Cloud in 2022, highlighting its ongoing modernization strategy.

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Our research team continuously updates Lei Shing Hong Securities’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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