List of CloudTalk Inbound Customers
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Since 2010, our global team of researchers has been studying CloudTalk Inbound customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CloudTalk Inbound for Call Center, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CloudTalk Inbound for Call Center, Customer Support include: Revolut Ltd, a United Kingdom based Banking and Financial Services organisation with 6000 employees and revenues of $1.07 billion, Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, MyHeritage, a Israel based Professional Services organisation with 510 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using CloudTalk Inbound, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CloudTalk Inbound customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Glovo | Professional Services | 4200 | $900M | Spain | CloudTalk | CloudTalk Inbound | Call Center,Customer Support | 2021 | n/a | In 2021, Glovo implemented CloudTalk Inbound to centralize and optimize customer support calling. The deployment emphasized Call Center,Customer Support capabilities across Glovo's international support organization. Implementation concentrated on inbound call routing, interactive voice response and agent scripts, plus analytics and agent performance monitoring. CloudTalk Inbound was configured with smart routing and call flow design to surface scripted guidance and route customer contacts to support agents based on queue logic and skills. The configuration supported real-time agent coaching and performance dashboards for the support team. The architecture followed a cloud-hosted contact center model that centralized telephony operations and call control for multiple regions, enabling centralized call queues and unified scripting across sites. Integration activity focused on operational workflows within the support function and the handoff between call routing, scripts and agent monitoring rather than on external enterprise system integrations. Governance centered on standardized call scripts, structured call flow design and analytics-driven quality assurance to change agent handling procedures and escalate issues to supervisors. As reported, the CloudTalk Inbound implementation delivered an 82% increase in handled calls and significant reductions in wait times through scripts, smart routing and analytics. | |
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MyHeritage | Professional Services | 510 | $115M | Israel | CloudTalk | CloudTalk Inbound | Call Center,Customer Support | 2020 | n/a | In 2020 MyHeritage implemented CloudTalk Inbound under the Call Center,Customer Support category to scale outbound sales activity. The deployment targeted the outbound sales organization and supported approximately 158 sales agents, aligning telephony and contact workflows with sales operations rather than a limited inbound queue. CloudTalk Inbound was configured as a cloud-hosted call solution using outbound dialing capabilities, with inferred use of outbound dialer functions, call recording and structured call notes to capture sales interactions. The implementation included a Salesforce integration to synchronize contacts, log call activity and surface dispositions inside Salesforce, reducing context switching for agents and enabling smoother CRM workflows. Operational coverage focused on sales operations and telephony administration, with call activity instrumented for agent productivity and pipeline conversion. Governance work centered on standardizing call note templates and CRM disposition mapping to ensure consistent data capture and to support coaching and quality review, and MyHeritage reported higher outbound call volume and smoother CRM workflows that improved conversion and agent productivity. | |
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Revolut Ltd | Banking and Financial Services | 6000 | $1.1B | United Kingdom | CloudTalk | CloudTalk Inbound | Call Center,Customer Support | 2022 | n/a | In 2022 Revolut Ltd deployed CloudTalk Inbound as a global telephony platform classified in the Call Center,Customer Support category. The deployment targeted large scale SDR and sales operations and supported onboarding of 500+ SDRs across Revolut's commercial organization. The implementation focused on inbound call routing, CRM integration, and analytics capabilities. CloudTalk Inbound was configured with enterprise grade routing rules, call monitoring, and real time dashboards to provide visibility into call flows, agent activity, and queue performance for sales teams. A HubSpot integration was implemented to enable CRM sync between CloudTalk Inbound and Revolut's CRM, improving contact and activity synchronization for SDR workflows. The platform was provisioned as a global system to route inbound sales leads to SDRs, support monitored training calls, and feed call data into sales workflows. Operational governance centered on sales operations automation and standardized onboarding workflows for SDR teams, with routing policies and CRM synchronization driving daily operations. Outcomes reported in the deployment include a reduction in manual sales operations time by more than 40 hours per month and the ability to onboard over 500 SDRs while maintaining enterprise grade routing and real time visibility. |
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