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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

MyHeritage
Location
3 Ariel Sharon Street 4th Floor,
Or Yehuda, 60250,
Israel
Website
https://www.myheritage.com/
Phone
972 3 6280000
Artw industry
Professional Services
Employee
Revenue

MyHeritage Technographics

MyHeritage Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by MyHeritage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 510 MyHeritage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that MyHeritage has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, New Relic APM for Application Performance Management in 2015, CloudTalk Virtual Call Center for Call Center in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems MyHeritage is running and its propensity to invest more and deepen its relationship with Microsoft , New Relic , CloudTalk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing MyHeritage revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MyHeritage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

MyHeritage Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
Cloud Storage IaaS 2018 2018
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
CloudTalk Legacy CloudTalk Virtual Call Center Call Center CRM n/a 2022 2022 In 2022, MyHeritage implemented CloudTalk Virtual Call Center to support its large remote call center team. The CloudTalk Virtual Call Center is a Call Center application deployed to unify calling, integrate with CRM systems, and accelerate outbound campaigns across MyHeritage's global operations with Israel-based agents. Configuration emphasized centralized dialing and outbound campaign orchestration, agent workspaces with real-time dashboards, call routing and queuing, and call recording and analytics to standardize contact handling. CloudTalk Virtual Call Center also provided automation for campaign dialing and agent wrap-up workflows consistent with Call Center functional patterns. Integrations focused on CRM system synchronization to enable screen pops, activity logging, and contact data enrichment during live calls, supporting both customer support and outbound sales functions. Operational coverage targeted remote agent management across MyHeritage's global footprint with primary operations in Israel, delivering a unified telephony layer for distributed teams. Governance shifted toward centralized workflows for outbound campaign planning and consolidated call handling, with rollout aligned to the remote call center organization and new agent operating procedures. CloudTalk reports this implementation produced approximately a 49% increase in monthly call volume and a 21% reduction in missed calls.
Call Center, Customer Support CRM 2020 2020
CRM CRM 2018 2018
Customer Experience CRM 2018 2018
Customer Experience CRM 2020 2020
Partner Relationship Management CRM 2019 2019
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Chatbots and Conversational AI AI-Powered Application 2017 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2012 2012
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Digital Signing Content Management 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Governance, Risk and Compliance TRM 2018 2018
Governance, Risk and Compliance TRM 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Identity and Access Management (IAM) CyberSecurity 2018 2018
Identity and Access Management (IAM) CyberSecurity 2021 2021
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Web Application Firewalls (WAF) CyberSecurity 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2016 2016
IT Decision Makers and Key Stakeholders at MyHeritage
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by MyHeritage Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD MyHeritage Technographics

MyHeritage is a Professional Services organization based in Israel, with around 510 employees and annual revenues of $115.0 million.

MyHeritage operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, New Relic APM and CloudTalk Virtual Call Center, covering areas like Application Hosting and Computing Services, Application Performance Management and Call Center.

MyHeritage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, New Relic and CloudTalk.

MyHeritage recently adopted applications including CloudTalk Virtual Call Center in 2022, DocuSign eSignature in 2021 and Okta Identity Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MyHeritage’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MyHeritage’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete MyHeritage technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.