MyHeritage
3 Ariel Sharon Street 4th Floor,
Or Yehuda, 60250,
Israel
Or Yehuda, 60250,
Israel
972 3 6280000
Professional Services
MyHeritage Technographics
MyHeritage Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MyHeritage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 510 MyHeritage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MyHeritage has purchased the following applications: Genesys Bold360 AI for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MyHeritage is running and its propensity to invest more and deepen its relationship with Genesys , Google , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MyHeritage revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MyHeritage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MyHeritage Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Bold360 AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2018 |
In 2017, MyHeritage deployed Genesys Bold360 AI to establish an AI powered help center for its global user base. Genesys Bold360 AI was implemented to increase customer engagements across MyHeritage's 92 million users and to provide support in nine languages, positioning the application within the Chatbots and Conversational AI category to centralize customer support interactions and scale self service.
The implementation used category standard capabilities including natural language understanding, knowledge base driven responses, conversational routing, and live agent handoff to manage complex queries. Operational scope encompassed MyHeritage customer support across multiple languages and channels within the help center, with content localization and intent taxonomy used to maintain response accuracy. Governance activities focused on conversational content management and escalation workflows to ensure consistent agent transfers and adherence to support procedures. Reported outcomes included an increase in customer engagements driven by the Genesys Bold360 AI help center.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, MyHeritage implemented Google Workspace (Formerly Google G-Suite) in the Collaboration category. The deployment provisioned cloud-hosted productivity and collaboration services across the 510 employee Professional Services organization, aligning corporate email, calendaring, and document workflows under Google Workspace (Formerly Google G-Suite).
Configuration emphasized standard Google Workspace capabilities such as Gmail, Google Drive storage, Google Docs Editors for document collaboration, Google Calendar scheduling, and Google Meet for real-time conferencing, with administration managed through the Google Admin console and identity-aware access controls. The implementation established core collaboration workflows including shared drives for team content, domain-based email routing, group-based permissions, and centralized account provisioning to support productivity and cross-team collaboration.
Operational scope covered company-wide collaboration across corporate departments, enabling synchronous and asynchronous communication, document co-authoring, scheduling, and cloud storage under the Collaboration application. Governance practices were aligned to the platform, using admin console policy controls, sharing restrictions, and audit logging to manage access and data governance.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, MyHeritage implemented DocuSign eSignature as a Digital Signing solution on its website, embedding electronic signature capabilities into customer-facing document flows. This implementation positions DocuSign eSignature to handle web-based signature capture for forms and agreements that originate from the MyHeritage site.
The deployment was configured to leverage core Digital Signing capabilities, including reusable signing templates, envelope routing, embedded signing sessions for webborne users, and audit trail capture for compliance. Administrators provisioned role-based access and template controls to standardize signature workflows, and the DocuSign eSignature environment was set up to manage envelope lifecycle and retention in alignment with corporate document governance.
Operationally the implementation centers on the website integration, connecting signing workflows to customer account and onboarding touchpoints to support legal, customer support, and account management functions. Governance focused on centralized template administration, signing policy configuration, and preservation of signature audit logs to ensure traceability of web-initiated signatures.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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Call Center, Customer Support | CRM |
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2020 | 2020 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at MyHeritage
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MyHeritage Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MyHeritage IT executives and key decision makers. This section highlights MyHeritage's latest recorded technology evaluations, including Intercom for Customer Support on 2025-11-26 and Teleperformance Call Center Service for Professional Services on 2025-01-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MyHeritage digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MyHeritage Technographics
MyHeritage is a Professional Services organization based in Israel,
with around 510 employees and annual revenues of $115.0 million.
MyHeritage operates a diverse technology stack with applications such as
Genesys Bold360 AI, Google Workspace (Formerly Google G-Suite) and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Signing.
MyHeritage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Genesys, Google and DocuSign.
MyHeritage recently adopted applications including
CloudTalk Virtual Call Center in 2022, DocuSign eSignature in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MyHeritage’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MyHeritage’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MyHeritage technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.