List of Cobrowser Customers
Rotterdam, 3011 HE,
Netherlands
Since 2010, our global team of researchers has been studying Cobrowser customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cobrowser for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cobrowser for Chatbots and Conversational AI include: Kadaster, a Netherlands based Professional Services organisation with 2500 employees and revenues of $600.0 million, Robeco Groep, a Netherlands based Banking and Financial Services organisation with 1441 employees and revenues of $300.0 million, ERIKS UK & Ireland, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $250.0 million, LOI (Leidse Onderwijsinstellingen), a Netherlands based Education organisation with 900 employees and revenues of $200.0 million, Brabant Water N.V, a Netherlands based Utilities organisation with 800 employees and revenues of $199.0 million and many others.
Contact us if you need a completed and verified list of companies using Cobrowser, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cobrowser customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Asm Packaging Systems | Distribution | 20 | $11M | Sweden | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2016 | n/a | In 2016 Asm Packaging Systems deployed Cobrowser on its public website as a Chatbots and Conversational AI solution to provide live web engagement for customers visiting product and support pages. The implementation is explicitly web facing, using the Cobrowser application to surface a conversational interface embedded in site pages and to initiate guided session support and agent-assisted interactions when needed. Asm Packaging Systems deployed Cobrowser to align with front-line customer service and sales inquiry workflows on the corporate site, keeping the deployment scope focused on web interactions rather than enterprise-wide automation. The Cobrowser rollout for this 20 person distribution company was configured with lightweight administration and content control, reflecting a small centralized governance model responsible for chat content, session oversight, and trigger rules. Functional capabilities implemented include the website-embedded chat interface and co-browsing enabled session support, session context capture and handoff to human operators, and basic conversational configuration and routing typical of Chatbots and Conversational AI deployments. Operational ownership was concentrated in customer-facing teams, with the Cobrowser application used to instrument and standardize customer engagement on asm.eu without reported integration with other enterprise systems. | |
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Bali Driver Ketut | Professional Services | 10 | $2M | Indonesia | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2022 | n/a | In 2022, Bali Driver Ketut implemented Cobrowser on its public website as a customer-facing conversational layer, using Cobrowser within the Chatbots and Conversational AI category to support customer inquiries and booking intent. The deployment is web-embedded and scoped to the company website, reflecting a compact implementation aligned to a 10 employee professional services operation focused on direct consumer engagement. The Cobrowser implementation centers on an on-site conversational widget handling common customer workflows consistent with Chatbots and Conversational AI functionality, including guided booking prompts, FAQ resolution, and lead capture through conversational forms. Configuration emphasis was on scripted dialogue flows and lightweight automation to reduce manual inquiry handling, with planned human handoff points for complex requests and manual booking confirmation. Operational governance for Cobrowser is managed by Bali Driver Ketut operations staff, with ownership retained by business operations rather than an external integrator. The technical footprint is limited to front-end website embedding and widget configuration, with iterative updates and dialogue tuning performed by the small internal team to align conversational content with service offerings and booking processes. | |
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Bos Incasso | Banking and Financial Services | 60 | $10M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2019 | n/a | In 2019, Bos Incasso implemented Cobrowser on its public website. The Cobrowser implementation is a Chatbots and Conversational AI deployment providing a web-based conversational interface to support customer engagement and client intake for its banking and financial services operations. Deployment comprises a website-embedded chat widget with conversational workflows, automated responses, guided form capture, and escalation paths to human agents, reflecting typical Chatbots and Conversational AI capabilities. The solution serves front-line customer service and collections intake functions, constrained to the website channel, with governance focused on operator-managed chat queues and scripted conversational flows. | |
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Utilities | 800 | $199M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2019 | n/a |
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Manufacturing | 300 | $110M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2017 | n/a |
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Non Profit | 20 | $2M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2013 | n/a |
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Professional Services | 10 | $1M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 800 | $150M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2018 | n/a |
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Automotive | 34 | $30M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2015 | n/a |
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Retail | 7 | $1M | Netherlands | Cobrowser | Cobrowser | Chatbots and Conversational AI | 2023 | n/a |
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Buyer Intent: Companies Evaluating Cobrowser
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