List of Collexus Debt Management Customers

Collexus

Carnegie,
Melbourne, 3163, VIC,
Australia

https://www.collexus.com/

61 3 9964-6933

Professional Services

$1M

Since 2010, our global team of researchers has been studying Collexus Debt Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Collexus Debt Management for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Collexus Debt Management for Debt Collection and Recovery include: Queensland Urban Utilities, a Australia based Utilities organisation with 1145 employees and revenues of $875.0 million, Midstate Creditcollect Australia, a Australia based Banking and Financial Services organisation with 150 employees and revenues of $8.0 million, Paramount Collections Australia, a Australia based Professional Services organisation with 25 employees and revenues of $3.0 million and many others.

Contact us if you need a completed and verified list of companies using Collexus Debt Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Collexus Debt Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Midstate Creditcollect Australia	Banking and Financial Services	150	$8M	Australia	Collexus	Collexus Debt Management	Debt Collection and Recovery	2013	n/a	In 2013, Midstate Creditcollect Australia implemented Collexus Debt Management in the Debt Collection and Recovery category. The company technology page identifies Collexus as its collection operating system, used to support debt collection activity and client reporting across its Australian operations. The deployment surface includes client online access via the SmartClient interface for viewing accounts and reports, and site language supports inferred use of SmartCollector for collector workflows. Collexus Debt Management functions as a platform for account management, case tracking, workflow orchestration, and client reporting, aligning with common Debt Collection and Recovery capabilities and standard operational automation for collections teams. Implementation scope centers on collections operations and client reporting, with SmartClient enabling client self-service access to account status and reports. Midstate frames itself as a pioneering customer, indicating longstanding operational use of Collexus Debt Management within its Australia finance process area for debt collection, and governance emphasis is on role based client access controls, auditability, and operational workflow configuration exposed through the SmartClient reporting interface.
Paramount Collections Australia	Professional Services	25	$3M	Australia	Collexus	Collexus Debt Management	Debt Collection and Recovery	2016	n/a	In 2016, Paramount Collections Australia implemented Collexus Debt Management. The deployment is reflected in public Terms and Conditions that reference Collexus Online as the client portal backing client access, positioning the work in the Debt Collection and Recovery category and tying the application to the firm’s collections and client servicing operations. The implementation includes use of Collexus Online and inferred use of Collexus SmartClient style portal functionality, providing a client-facing portal for statement and account access, online case visibility, and secure document exchange. Collexus Debt Management was configured to support core debt collection workflows common to the Debt Collection and Recovery category, including account intake, matter tracking, correspondence logging, and client reporting capabilities. Architecturally the solution is represented as a hosted portal model, providing browser-based access for both Paramount Collections staff and client organizations, with role based access controls and authentication to segregate collector, administrator, and client views. The deployment is aligned with operational collections processes in Australia, and the portal reference in the Terms indicates ongoing use for client portal access and online account management in the firm’s finance and process area for debt collection. Governance and operational coverage emphasize collections and client servicing functions, with the system serving as the primary interface for external clients to monitor recoveries and for internal teams to manage cases and communications. The public documentation establishes the relationship between Paramount Collections Australia, Collexus Debt Management, and the firm’s client portal operations without naming additional integrated systems.
Queensland Urban Utilities	Utilities	1145	$875M	Australia	Collexus	Collexus Debt Management	Debt Collection and Recovery	2018	n/a	In 2018 Queensland Urban Utilities implemented Collexus Debt Management in the Debt Collection and Recovery category. The deployment was executed as part of a broader Billing Program addressing the meter to cash process, with program delivery managed through a portfolio approach that produced over 200 business requirements across 15 projects and initiatives. Governance placed the solution under the Digital Experience product team, which managed Agile delivery for external customer experience products and coordinated requirement delivery with program managers. The implementation approach emphasized iterative releases and customer research driven improvements to collections workflows. Collexus Debt Management was configured to support standard debt collection and recovery workflows, including account placement, case management, automated contact workflows, payment arrangement capture, and ledger reconciliation tied to receipting. Configuration focused on segmentation, dispute handling, and escalation routing to align with utility billing rules, and the platform produced operational reports and case histories for collections and customer service staff. These functional capabilities were instrumented to integrate into existing operational processes rather than requiring wholesale process redesign. Operational integrations were established with HiAffinity billing for account and receipting data, with Genesys contact centre to deliver agent workflows and call context, and with CRM capabilities developed in the Salesforce workstream to support customer interactions. The implementation impacted billing, receipting, collections, and customer service functions, with rollout activity coordinated through the Billing Program and Agile product team governance. Program documentation and product management practices recorded delivery of the explicit requirements and supported ongoing refinement of debt recovery processes.

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Buyer Intent: Companies Evaluating Collexus Debt Management

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