Queensland Urban Utilities
Level 10/31 Duncan St, Fortitude Valley,
Brisbane, 4006, QLD,
Australia
Brisbane, 4006, QLD,
Australia
61 13 2657
Utilities
Queensland Urban Utilities Technographics
Queensland Urban Utilities Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Queensland Urban Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1145 Queensland Urban Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Queensland Urban Utilities has purchased the following applications: Hitachi Ellipse EAM Accounts Payable for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2020, Collexus Debt Management for Debt Collection and Recovery in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Queensland Urban Utilities is running and its propensity to invest more and deepen its relationship with Hitachi , Cadence Bank , Hitachi Vantara or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Queensland Urban Utilities revenues, which have grown to $875.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Queensland Urban Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Queensland Urban Utilities Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi | Legacy | Hitachi Ellipse EAM Accounts Payable | AP Automation | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Queensland Urban Utilities implemented Hitachi Ellipse EAM Accounts Payable as part of a broader Enterprise Asset Management System program, with a clear focus on AP Automation. The implementation was positioned inside the EAMS program that targeted multiple finance and asset business streams, and the Hitachi Ellipse EAM Accounts Payable application served as the vendor AP module for invoice lifecycle and supplier processes.
The deployment emphasis was on configuring accounts payable workflows to align with asset and maintenance operations, including supplier master data alignment, invoice capture and validation, and automated interfacing to financial posting processes. Standard AP Automation capabilities were applied, including invoice processing, exception handling workflows, and ledger posting orchestration to support asset-centric cost allocation and maintenance cost accounting.
Integration work documented in the program included close coupling of Hitachi Ellipse EAM Accounts Payable with General Ledger, Asset Management, Asset Maintenance and Operations, Accounts Receivable and Supply Chain business streams, reflecting a cross-functional EAMS architecture. The EAMS Data Analyst role in Brisbane conducted data profiling, root cause analysis and size estimation of data quality issues across these integrations, and produced analysis reports and remediation recommendations to ensure consistent master data and transactional integrity.
Program governance centralized data quality responsibilities, with the EAMS Data Analyst acting as the single coordination point to register and prioritise data quality problems, implement data quality business rules, and report performance to the EAMS Information Architect. The governance model included liaison with the QUU Data Quality Analyst and QUU Information Architect to embed reporting, monitoring and resolution workflows into the Hitachi Ellipse EAM Accounts Payable deployment.
|
|
|
|
|
AR Automation | ERP Financial Management |
|
2022 | 2022 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2017 | 2017 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2018 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2017 | 2017 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2017 | 2017 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
Queensland Urban Utilities in 2020 implemented Workday Absence Management (Absence and Leave Management) to replace a legacy absence system. A short-term Workday Business Analyst & Test Lead engagement (Jul–Sep 2020) was brought in to align the program with stakeholder expectations and project timelines, drive business process mapping of current and future states, and run proof-of-concept scenarios with daily stakeholder engagement.
The implementation centered on Workday’s Absence and Time Off modules and included a managed integration to the organisation’s chris21 HR/payroll environment. The BA led development and execution of test cases in both Workday and chris21, managed the integration activities, and supported internal BA staff through to the testing milestone. No external SI/VAR was engaged, and the contracted engagement completed once the project was brought into line with corporate expectations and the internal team reached the testing stage.
|
|
|
|
|
Compensation Management | HCM |
|
2018 | 2018 |
|
|
|
|
|
Core HR | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll | HCM |
|
2011 | 2011 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2020 | 2020 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collexus | Legacy | Collexus Debt Management | Debt Collection and Recovery | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Queensland Urban Utilities implemented Collexus Debt Management in the Debt Collection and Recovery category. The deployment was executed as part of a broader Billing Program addressing the meter to cash process, with program delivery managed through a portfolio approach that produced over 200 business requirements across 15 projects and initiatives. Governance placed the solution under the Digital Experience product team, which managed Agile delivery for external customer experience products and coordinated requirement delivery with program managers. The implementation approach emphasized iterative releases and customer research driven improvements to collections workflows.
Collexus Debt Management was configured to support standard debt collection and recovery workflows, including account placement, case management, automated contact workflows, payment arrangement capture, and ledger reconciliation tied to receipting. Configuration focused on segmentation, dispute handling, and escalation routing to align with utility billing rules, and the platform produced operational reports and case histories for collections and customer service staff. These functional capabilities were instrumented to integrate into existing operational processes rather than requiring wholesale process redesign.
Operational integrations were established with HiAffinity billing for account and receipting data, with Genesys contact centre to deliver agent workflows and call context, and with CRM capabilities developed in the Salesforce workstream to support customer interactions. The implementation impacted billing, receipting, collections, and customer service functions, with rollout activity coordinated through the Billing Program and Agile product team governance. Program documentation and product management practices recorded delivery of the explicit requirements and supported ongoing refinement of debt recovery processes.
|
|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2020 | 2021 |
|
|
|
|
|
Travel Management | ERP Services and Operations |
|
2018 | 2018 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Document Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Web Content Management | Content Management |
|
2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Utilities Customer Care and Billing | CRM |
|
2018 | 2018 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2022 | 2022 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2017 | 2017 |
|
|
|
|
|
Procurement | Procurement |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Queensland Urban Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Queensland Urban Utilities Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Queensland Urban Utilities Technographics
Queensland Urban Utilities is a Utilities organization based in Australia,
with around 1145 employees and annual revenues of $875.0 million.
Queensland Urban Utilities operates a diverse technology stack with applications such as
Hitachi Ellipse EAM Accounts Payable, Workday Absence Management and Collexus Debt Management,
covering areas like AP Automation, Absence and Leave Management and Debt Collection and Recovery.
Queensland Urban Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hitachi, Workday and Collexus.
Queensland Urban Utilities recently adopted applications including
Cadence Bank eLockbox in 2022, Workday Adaptive Planning OfficeConnect in 2022 and Workday Adaptive Planning (ex Adaptive Insights) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Queensland Urban Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Queensland Urban Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Queensland Urban Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.