List of Concerto CAFM Customers
Concerto Support Services
105 Main Street,
Frodsham, WA6 7AB,
United Kingdom
Frodsham, WA6 7AB,
United Kingdom
44 84 4858-9171
Professional Services
22
$25M
Since 2010, our global team of researchers has been studying Concerto CAFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Concerto CAFM for Enterprise Asset Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Concerto CAFM for Enterprise Asset Management include: Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, Otc Direct, a United Kingdom based Life Sciences organisation with 60 employees and revenues of $536.0 million, Kana Hotel Group, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Concerto CAFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Concerto CAFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department for Transport | Government | 18245 | $15.9B | United Kingdom | Concerto | Concerto CAFM | Enterprise Asset Management | 2017 | n/a |
In 2017, the Department for Transport deployed Concerto CAFM as its Enterprise Asset Management platform. The implementation targeted facilities and estates operational workflows across its UK office estate, with on-the-ground activity documented by a Customer Support Operative in London during a temporary HAYS contract in 2018.
Concerto CAFM was configured to support work order management and space coordination, with staff opening, logging, and closing work orders through CAFM Explorer as the primary ticketing and task lifecycle interface. The configuration reflected typical Enterprise Asset Management capabilities, including an asset register, planned maintenance workflows, and space booking coordination tied to facilities operations.
Operational integration included lockers key security management executed using Metra POS, and room booking activity observed via a separate Condeco CAFM system operating in parallel for scheduling use cases. Governance centered on standardized ticket lifecycle processes, role-based access for Customer Support Operative staff, and procedural handoffs between Concerto CAFM ticketing, Metra POS locker control, and external staffing arrangements through HAYS.
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Kana Hotel Group | Leisure and Hospitality | 150 | $20M | United States | Concerto | Concerto CAFM | Enterprise Asset Management | 2016 | n/a |
In 2016, Kana Hotel Group implemented Concerto CAFM as its Enterprise Asset Management platform for facilities and operational asset control. The deployment centered on the companys U.S. properties with an initial operational focus on the Pensacola new build and opening activities, aligning facilities, engineering, and finance functions under a single asset management application.
Concerto CAFM was configured to support core Enterprise Asset Management capabilities, including a centralized asset register, work order management, preventive maintenance scheduling, inventory tracking for spare parts, and mobile technician workflows for onsite execution. Configuration emphasized hotel-specific operational terminology and planned maintenance calendars to coordinate engineering and housekeeping tasks around guest service schedules.
The implementation included explicit integrations with onsite hotel systems as recorded by staff, including Opera PMS, Holidex, M3 Accounting, and Hotel Effectiveness, to align asset and maintenance records with property management, revenue posting, and operational performance data. Financial process alignment supported accounts payable processing, daily deposit workflows, and direct bill account visibility, enabling tighter coordination between engineering work orders and back office accounting.
Governance and rollout were structured around establishing best practices for hotel operations, with process changes that included training and development of guest service and maintenance staff, standardized scheduling for direct guest positions, and documented workflows for payables and deposits. Operational ownership rested with property management and engineering leads, supported by procedural controls to sustain consistent maintenance execution and asset documentation.
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Otc Direct | Life Sciences | 60 | $536M | United Kingdom | Concerto | Concerto CAFM | Enterprise Asset Management | 2002 | n/a |
In 2002 Otc Direct implemented Concerto CAFM as its Enterprise Asset Management solution to centralize control of physical assets and maintenance workflows. The deployment targeted the company headquarters in the United Kingdom and was sized for a 60 person life sciences wholesaler, focusing on day to day facilities and maintenance operations alongside finance-facing asset accounting.
Concerto CAFM was configured to deliver core asset register capabilities, preventive maintenance scheduling, work order management, space and contract records, and inventory tracking for spare parts. Configuration emphasized role based access for facilities users and finance staff, and standard functional workflows for work order intake, scheduling, completion reporting, and asset lifecycle tracking to support operational continuity.
Integrations were implemented with the organization s financial and data tools as part of the rollout, specifically linking Concerto CAFM to MFG Pro Accounts, Leonardo, and an internal Access database to synchronize asset cost data, purchase and maintenance transactions, and vendor records. These integrations enabled reconciliation of asset expenditures with existing accounting ledgers and supported daily cash allocation and VAT related recordkeeping performed by finance personnel.
Governance and process changes established clear responsibilities for maintenance planning and accounting reconciliation, with formalized procedures for work order authorization, asset tagging, and periodic trial balance reconciliation linked to asset ledgers. The implementation positioned Otc Direct to operate Concerto CAFM as the primary Enterprise Asset Management system, aligning facilities, maintenance, and finance functions around shared asset and maintenance data.
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Buyer Intent: Companies Evaluating Concerto CAFM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Concerto CAFM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Concerto CAFM for Enterprise Asset Management include:
- Galaxy Apparel Australia, a Australia based Retail organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Concerto CAFM Coverage
Concerto CAFM is a Enterprise Asset Management solution from Concerto.
Companies worldwide use Concerto CAFM, from small firms to large enterprises across 21+ industries.
Organizations such as Department for Transport, Otc Direct and Kana Hotel Group are recorded users of
Concerto CAFM for Enterprise Asset Management.
Companies using Concerto CAFM are most concentrated in Government, Life Sciences and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Concerto CAFM are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Concerto CAFM across Americas, EMEA, and APAC.
Companies using Concerto CAFM range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Concerto CAFM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Concerto CAFM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Enterprise Asset Management.