List of ConnectWise Control Access Customers
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Since 2010, our global team of researchers has been studying ConnectWise Control Access customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConnectWise Control Access for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConnectWise Control Access for Remote Monitoring and Management include: Whistl, a United Kingdom based Professional Services organisation with 2700 employees and revenues of $836.0 million, LTI Information Technology, a United States based Professional Services organisation with 55 employees and revenues of $8.0 million, Nitec Solutions United Kingdom, a United Kingdom based Professional Services organisation with 50 employees and revenues of $6.0 million, Relentless Solutions, a United States based Professional Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ConnectWise Control Access, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConnectWise Control Access customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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LTI Information Technology | Professional Services | 55 | $8M | United States | Connectwise | ConnectWise Control Access | Remote Monitoring and Management | 2017 | n/a | In 2017, LTI Information Technology implemented ConnectWise Control Access within a Remote Monitoring and Management program. LTI Information Technology, a ConnectWise partner since 2017, adopted ConnectWise ScreenConnect to replace LogMeIn and to provide secure remote support and unattended endpoint access across its service operations. The implementation centered on ConnectWise Control Access capabilities for unattended remote access, ad hoc technician-initiated support sessions, and endpoint access management, consolidated as part of a broader ConnectWise stack. Operational changes included standardizing remote support workflows, provisioning and access controls for technicians, and centralizing deployment and maintenance procedures under the ConnectWise Control Access toolset, which delivered the stated improvements in technician efficiency, deployment, and maintenance. | |
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Nitec Solutions United Kingdom | Professional Services | 50 | $6M | United Kingdom | Connectwise | ConnectWise Control Access | Remote Monitoring and Management | 2023 | n/a | In 2023, Nitec Solutions United Kingdom implemented ConnectWise Control Access to consolidate remote support and privileged access controls for its service-desk operations. The deployment aligns with the Remote Monitoring and Management category and centers on remote session orchestration and centralized access governance. Nitec configured ConnectWise ScreenConnect together with ConnectWise Access Management as the operational components of ConnectWise Control Access, enabling on-demand remote sessions, session recording and audit trails, and just-in-time elevation workflows. Functional capabilities implemented include role-based access enforcement for technicians, least-privilege elevation for administrative tasks, and service-desk ticket linkage to provide session context and reduce manual handoffs. The implementation was scoped to service-desk operations and broader cybersecurity controls, with governance changes that formalized access policies, session auditing procedures, and escalation workflows. Reported outcomes include measurable reductions in service-desk noise and progress toward Cyber Essentials certification, reflecting both operational efficiency and compliance alignment. | |
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Relentless Solutions | Professional Services | 25 | $1M | United States | Connectwise | ConnectWise Control Access | Remote Monitoring and Management | 2010 | n/a | In 2010, Relentless Solutions implemented ConnectWise Control Access to provide remote IT support and unattended access across its MSP operations, mapping ConnectWise ScreenConnect to the vendor rebrand ConnectWise Control Access for ongoing use. The deployment served as the core remote access layer for service delivery workflows and incident troubleshooting within the firm. ConnectWise Control Access was configured to support unattended access and interactive remote support sessions common to Remote Monitoring and Management tooling, enabling technicians to initiate remote control, transfer files, and log sessions for audit and troubleshooting purposes. Configuration emphasized lightweight agent provisioning and persistent access on managed endpoints in order to reduce time to session connect. The implementation is explicitly integrated with ConnectWise RMM and ConnectWise PSA, enabling technicians to trigger remote sessions from tickets and to surface session artifacts back into the PSA ticket lifecycle. Operational coverage focused on the companys MSP support function and field technicians, where ConnectWise Control Access functioned as the primary remote remediation interface within its Remote Monitoring and Management stack. Governance and operational practice centered on embedding remote access into standard service workflows and PSA-driven ticket routing, and the case study documents that the partner has relied on ScreenConnect for more than 15 years. The company attributes faster remote remediation and fewer onsite visits to the ConnectWise Control Access deployment, reflecting sustained use across its managed service operations. | |
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Professional Services | 2700 | $836M | United Kingdom | Connectwise | ConnectWise Control Access | Remote Monitoring and Management | 2019 | n/a |
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