List of ContactInSky Customers

InSky Solutions

Siget 14E,
Zagreb, 10000,
Croatia

https://www.inskysolutions.com/

385 1 5624 383

Professional Services

$3M

Since 2010, our global team of researchers has been studying ContactInSky customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased ContactInSky for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using ContactInSky for Call Center include: Valamar Riviera, a Croatia based Leisure and Hospitality organisation with 10000 employees and revenues of $400.0 million, Arena Hospitality Group, a Croatia based Leisure and Hospitality organisation with 844 employees and revenues of $147.0 million, Remisens Hotel Group Croatia, a Croatia based Leisure and Hospitality organisation with 250 employees and revenues of $11.0 million and many others.

Contact us if you need a completed and verified list of companies using ContactInSky, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The ContactInSky customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Arena Hospitality Group	Leisure and Hospitality	844	$147M	Croatia	InSky Solutions	ContactInSky	Call Center	2019	n/a	In 2019 Arena Hospitality Group deployed ContactInSky from InSky Solutions to address Call Center requirements for reservations and guest communication in the Croatia region. The ContactInSky deployment is listed by the vendor alongside TourismInSky, and it was positioned to consolidate individual sales processes and centralized guest contact workflows under a single contact center application. The implementation used ContactInSky for core Call Center capabilities, including contact routing, interaction logging, and support for individual sales processes tied to reservations. The vendor case listing indicates the ContactInSky modules were presented as part of a broader Dynamics 365-based hospitality CRM deployment, linking contact center interactions to guest and reservation records within the hospitality CRM. Operational coverage focused on reservations, individual sales teams, and guest communication channels in Croatia, with ContactInSky serving as the primary contact center application. Integration scope emphasized synchronization between ContactInSky and the Dynamics 365-based hospitality CRM to maintain unified guest records and to support agent workflows for booking, inquiry handling, and post-stay communication. Governance and rollout were executed in the context of the Dynamics 365 hospitality CRM architecture, requiring alignment of CRM data governance and contact center process workflows. The deployment narrative is centered on unifying reservations and guest communication through ContactInSky, with InSky Solutions as the solution vendor and integration into the existing Dynamics 365 hospitality CRM landscape.
Remisens Hotel Group Croatia	Leisure and Hospitality	250	$11M	Croatia	InSky Solutions	ContactInSky	Call Center	2019	n/a	In 2019, Remisens Hotel Group Croatia implemented InSky Solutions ContactInSky contact center module as part of the TourismInSky solution to support its reservation centre, using ContactInSky as its Call Center application for reservations and direct sales. The deployment focused on centralizing inbound guest communications and reservation handling under a vendor managed contact center module. ContactInSky was configured to deliver standard Call Center capabilities including agent desktop tooling, automatic call distribution, interactive voice response and consolidated call reporting, alongside call recording and real time dashboards. Configuration emphasized agent efficiency and workflow automation to support reservation scripts, call queuing and handoffs between reservation and guest services teams. The ContactInSky module was integrated within the TourismInSky solution stack to unify reservation workflows and analytics, enabling shared data flows between the contact centre and tourism operations modules. Operational scope covered the reservation centre and guest communications functions across Remisens Hotel Group Croatia, impacting reservations, direct sales and guest services business functions. Governance centered on centralized reporting and analytics to inform commercial decisions, with the vendor case study reporting increased direct sales and improved analytics for business decisions. The implementation is described by the vendor as improving agent efficiency and guest communication while supporting direct sales revenue growth.
Valamar Riviera	Leisure and Hospitality	10000	$400M	Croatia	InSky Solutions	ContactInSky	Call Center	2018	n/a	In 2018 Valamar Riviera implemented ContactInSky, the Call Center module from InSky Solutions' TourismInSky suite, to support reservations and guest relationship management across Croatia. The engagement is referenced by the vendor among its tourism customers, positioning ContactInSky as the contact center component used to centralize inbound reservation handling and guest communications for the hospitality group. ContactInSky was configured to support core Call Center capabilities aligned to reservations workflows, including agent-facing CRM records, contact routing for reservation inquiries, scripted interactions for guest service consistency, and booking-handling workflows. The implementation emphasized CRM and reservations process automation, enabling agents to manage guest profiles, reservation modifications, and guest requests within the ContactInSky application. Operational coverage focused on reservations and guest relations functions across Valamar Riviera properties in Croatia, with the ContactInSky module operating as the centralized contact handling layer of the TourismInSky suite. The engagement context indicates the application was used to orchestrate direct booking conversations and guest relationship activities, aligning call center operations with commercial reservation flows and guest experience touchpoints. Governance and process changes centered on standardizing contact-handling procedures and CRM data models to support consistent guest treatment and direct booking performance. InSky Solutions lists Valamar as a beneficiary of the TourismInSky suite, and ContactInSky served as the Call Center application in that portfolio for reservations and guest relationship management purposes.

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