List of Contaque Contact Center Customers
Noida, 201301,
India
Since 2010, our global team of researchers has been studying Contaque Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Contaque Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Contaque Contact Center for Call Center include: Jindalx, a India based Professional Services organisation with 1600 employees and revenues of $400.0 million, Bharat Financial Inclusion, a India based Banking and Financial Services organisation with 40700 employees and revenues of $285.0 million, Cogent E-Services India, a India based Professional Services organisation with 10000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Contaque Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Contaque Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bharat Financial Inclusion | Banking and Financial Services | 40700 | $285M | India | Contaque | Contaque Contact Center | Call Center | 2017 | n/a | In 2017 Bharat Financial Inclusion implemented Contaque Contact Center as a Call Center deployment across multiple locations in India to support microfinance customer service and collections. The vendor reported approximately 300 seats and continuous operational use spanning about eight years, indicating a sustained contact-center footprint focused on voice interactions and agent tooling. The Contaque Contact Center implementation centered on inbound and outbound voice workflows and agent tools, using an agent desktop for call handling, queue management, and call logging. Outbound-dialing capabilities including predictive dialing are inferred from the deployment description, aligning with campaign-based collections and outbound contact workflows typical for Call Center platforms. Architecturally the rollout reflects a multi-site telephony and routing layer common to Call Center implementations, with automated call distribution, computer telephony integration components, and VoIP or SIP trunking for carrier connectivity. Call recording and operational reporting are consistent functional expectations for the deployed solution and support agent supervision and campaign management across sites. Operational scope encompassed customer service and collections teams across Bharat Financial Inclusion locations in India, with seat provisioning scaled to the reported 300 agents. Governance included configuration of inbound queues and outbound campaign parameters, and the contact-center instance remained in continuous use for the vendor-reported eight year period. | |
 |
Cogent E-Services India | Professional Services | 10000 | $200M | India | Contaque | Contaque Contact Center | Call Center | 2010 | n/a | In 2010, Cogent E-Services India implemented Contaque Contact Center to operate multi-client contact-center operations, establishing a Call Center platform for prominent clients such as Tata Sky, DishTV and Snapdeal. The deployment is described as Contaque's first customer in India and runs at scale across multiple locations in the India region, supporting thousands of seats and continuous inbound and outbound contact workflows. The implementation used core Call Center capabilities, with module usage including automatic call distribution and predictive outbound dialing inferred from vendor materials. Configuration focused on multi-tenant queue management, campaign dialer setup for outbound programs, and routing logic for high-volume inbound support, aligning platform configuration with standard contact center operational patterns. Operational coverage spanned customer service and outbound sales functions for multiple client brands, with platform architecture oriented to multi-client segregation and site-level routing across locations in India. Integrations are not specified in source materials, the deployment posture indicates a centralized contact center application model supporting both inbound support and outbound dialing at scale. Governance emphasized client-specific campaign controls and centralized operations for consistent routing and campaign execution, supporting a long-term India-region engagement on the Contaque Contact Center platform. The engagement represents a sustained Call Center implementation for a large BPO operator, reflecting prolonged operational use rather than a short-term pilot. | |
 |
Jindalx | Professional Services | 1600 | $400M | India | Contaque | Contaque Contact Center | Call Center | 2018 | n/a | In 2018, Jindalx implemented Contaque Contact Center to support a newly awarded Zomato contract, initially provisioning approximately 120 agent seats and later scaling to roughly 1,600 seats across multiple locations in India. The deployment is a CRM and contact-center implementation built to handle both voice and non-voice customer experience operations, with Contaque Contact Center serving as the core Call Center application for customer service and CX delivery. The Contaque Contact Center implementation encompassed omnichannel service capabilities consistent with the Call Center category, including automatic call distribution, interactive voice response, predictive dialing and multichannel routing for chat and email, alongside workforce management and reporting modules commonly used to coordinate large agent pools. The platform was configured to support standard contact-center workflows, session routing, and agent state management, with centralized administration to manage multi-site seat provisioning and policy configuration. Rollout followed a phased scale out beginning with the 2018 Zomato contract, expanding capacity and operational coverage over time to serve enterprise CX and operations teams across sites. Governance focused on contact-center operations, workforce scheduling and queue management to align voice and non-voice processes under the Call Center application, while vendor-aligned modules enabled consistent agent routing, campaign dialing and omnichannel customer handling. |
Buyer Intent: Companies Evaluating Contaque Contact Center
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||