List of Counterpath Bria Customers
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Since 2010, our global team of researchers has been studying Counterpath Bria customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Counterpath Bria for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Counterpath Bria for PBX, VoiP and Phone Systems include: NICE inContact United States, a United States based Communications organisation with 6500 employees and revenues of $1.80 billion, Airbnb UK, a United Kingdom based Leisure and Hospitality organisation with 200 employees and revenues of $115.0 million, Cleverbridge United States, a United States based Professional Services organisation with 81 employees and revenues of $12.0 million, CloudCall United States, a United States based Communications organisation with 35 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Counterpath Bria, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Counterpath Bria customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbnb UK | Leisure and Hospitality | 200 | $115M | United Kingdom | Counterpath | Counterpath Bria | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014 Airbnb UK implemented Counterpath Bria as its PBX, VoiP and Phone Systems platform to support corporate telephony and the Genesys based global customer care environment. The Counterpath Bria deployment was positioned inside Airbnb ITX Enterprise Applications Operations and covered administration of the corporate PBX and the underlying global telephony network.
Configuration and operational modules for Counterpath Bria included softphone provisioning, SIP signaling and routing, call routing and directory services, and presence management consistent with PBX, VoiP and Phone Systems capabilities. Implementation work referenced integration and orchestration with Freeswitch and Kamailio for SIP routing and session management, and close operational coupling with the Genesys contact center platform to coordinate inbound and outbound customer care workflows.
Operational coverage extended to system administration of related enterprise tools including Zendesk, LivePerson and Spearline, and incident management workflows that collected diagnostics across multiple systems. Project work included a complete platform migration from hosted to a private cloud environment, and troubleshooting and case analysis were conducted with third parties such as service carriers, vendors and consultants as part of regular operations.
Governance and process changes centered on incident management including on-call rotation, incident post mortem analysis, change management requests, and creation of training and knowledge base documentation. Operational staffing and partner management activities included hiring contracting staff and providing multi-tier support in a follow the sun model to collaborate with internal customers and other IT teams.
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Cleverbridge United States | Professional Services | 81 | $12M | United States | Counterpath | Counterpath Bria | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Cleverbridge deployed Counterpath Bria as a custom branded Enterprise softphone across its customer service and call center teams in North America. The implementation used Counterpath Bria to modernize agent interfaces and streamline call handling, replacing earlier CounterPath softphones the company had used since 2005, and sits within the PBX, VoiP and Phone Systems category impacting customer support operations.
The deployment focused on softphone and call center functionality, with configured Bria Enterprise clients providing agent call control, presence, directory access, and centralized provisioning of branded clients. Configuration emphasized agent workflows and softphone ergonomics to support high frequency inbound and outbound call handling, while aligning client settings and user profiles to operational requirements of the service teams.
Governance included standardizing agent configurations and centralizing client provisioning to maintain a consistent branded experience across North America, with rollout directed at customer service and call center groups. Outcomes called out in the case study included modernization of agent interfaces and streamlined call handling that improved agent productivity.
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CloudCall United States | Communications | 35 | $10M | United States | Counterpath | Counterpath Bria | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 CloudCall implemented Counterpath Bria in the PBX, VoiP and Phone Systems category. The deployment delivered a CloudCall branded unified communications application that replaced a Zoiper softphone, establishing a vendor supported softphone client as the primary user endpoint.
The technical implementation centered on Counterpath Bria Enterprise as the softphone client paired with the Stretto provisioning platform to automate device and profile provisioning. Bria Enterprise was configured as a white labelled client to carry CloudCall branding, while Stretto provided centralized configuration management, template-based onboarding and automated provisioning workflows for new users.
The solution was integrated with customer relationship management systems to surface telephony presence and click to call capabilities inside sales and support workflows, improving operational control across North America. Operational scope focused on telephony operations, customer success and sales teams, with the provisioning layer reducing manual device setup across sites in the region.
Governance was consolidated through the Stretto provisioning platform, enabling centralized policy enforcement and faster rollout of configuration changes. The implementation reduced labour intensive deployments and supported CloudCall expansion to new markets, improving deployment speed and operational control as stated in the case study.
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Communications | 6500 | $1.8B | United States | Counterpath | Counterpath Bria | PBX, VoiP and Phone Systems | 2021 | n/a |
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Buyer Intent: Companies Evaluating Counterpath Bria
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