List of Custify CSM Dashboards Customers
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Since 2010, our global team of researchers has been studying Custify CSM Dashboards customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Custify CSM Dashboards for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Custify CSM Dashboards for Analytics and BI include: Airmeet, a India based Professional Services organisation with 250 employees and revenues of $30.0 million, Survicate, a Poland based Professional Services organisation with 70 employees and revenues of $5.0 million, Planable, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Custify CSM Dashboards, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Custify CSM Dashboards customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airmeet | Professional Services | 250 | $30M | India | Custify | Custify CSM Dashboards | Analytics and BI | 2024 | n/a |
In 2024, Airmeet implemented Custify CSM Dashboards to centralize customer 360 data and automate signals for its customer success organization, leveraging the Analytics and BI application. The deployment targeted the customer success and CS teams, instrumenting a unified customer view to support proactive engagement and account monitoring.
The implementation centered on Custify CSM Dashboards and automation features, configuring role specific dashboards, health score visualization, segmentation filters, and signal driven workflows to surface at-risk and expansion ready accounts. Data consolidation and automated signal routing reduced manual status updates, enabling CSMs to act on prioritized alerts and align daily activity to account health and renewal cycles.
Governance focused on data ownership inside customer success and standardized playbook triggers tied to Custify alerts, with a phased rollout to onboard CSMs and codify response procedures for automated signals. Airmeet reported saving roughly 20 hours per CSM per month and improved proactive engagement after adopting Custify CSM Dashboards.
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Planable | Professional Services | 50 | $5M | United States | Custify | Custify CSM Dashboards | Analytics and BI | 2023 | n/a |
In 2023 Planable deployed Custify CSM Dashboards, an Analytics and BI application, to centralize customer success analytics and lifecycle visibility. The implementation targeted Planable's customer success and CRM processes within its United States operations, establishing the Custify CSM Dashboards as the primary view for onboarding and engagement tracking. The deployment was scoped to a 50 employee professional services organization and aligned to CSM operational workflows and reporting needs.
The project implemented Custify CSM Dashboards modules for health scores and CSM dashboards, configuring complex health scoring logic and lifecycle stages to surface onboarding progress, engagement signals, and accounts at risk. Rollout activities included dashboard configuration, score threshold tuning, and embedding health score driven routines into CSM daily workstreams and CRM standard operating procedures. Planable reported improvements in onboarding, customer engagement and retention following the Custify CSM Dashboards implementation.
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Survicate | Professional Services | 70 | $5M | Poland | Custify | Custify CSM Dashboards | Analytics and BI | 2023 | n/a |
In 2023, Survicate deployed Custify CSM Dashboards to support its customer success organization. Custify CSM Dashboards is an Analytics and BI application that Survicate used to centralize customer data and provide operational analytics for customer success.
Survicate implemented Custify CSM Dashboards alongside health scoring capabilities to consolidate account signals into a unified health score and to surface CSM-facing dashboards for account prioritization. The implementation included dashboarding for adoption metrics, churn risk indicators, and expansion opportunity signals, and configuration of automated health score calculations consistent with Analytics and BI functional workflows. Automated outreach workflows were configured to trigger standardized interventions when health thresholds were crossed.
Operational scope centered on Survicate's customer success team, which used Custify CSM Dashboards for account segmentation, risk triage, and expansion prioritization. Governance was adjusted to incorporate regular dashboard reviews and periodic health score calibration into success planning workflows, aligning playbooks and outreach cadence for CSMs. The rollout emphasized CSM operationalization and the use of analytics to drive account-level actions rather than broad enterprise reporting.
According to Custify's vendor case summary, Survicate realized a 43% increase in expansion MRR and a 7% reduction in churn following the Custify CSM Dashboards deployment. These outcomes are reported by the vendor and are attributed to the centralized health scoring and automated outreach enabled by Custify CSM Dashboards.
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