List of Descartes Shipment Management Customers
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Since 2010, our global team of researchers has been studying Descartes Shipment Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Descartes Shipment Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Descartes Shipment Management for Order Management include: Mediterranean Shipping Company, a Switzerland based Transportation organisation with 200000 employees and revenues of $91.00 billion, Crate and Barrel, a United States based Retail organisation with 8000 employees and revenues of $2.50 billion, American Lamprecht, a United States based Transportation organisation with 150 employees and revenues of $32.0 million, Trans-Border Global Freight Systems, a United States based Transportation organisation with 50 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Descartes Shipment Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Descartes Shipment Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Lamprecht | Transportation | 150 | $32M | United States | Descartes Systems | Descartes Shipment Management | Order Management | 2025 | n/a |
In 2025, American Lamprecht implemented Descartes Shipment Management to provide customers with real-time visibility and operational control for air and ocean shipments. Descartes Shipment Management is deployed as an Order Management application that is integrated with Descartes’ cloud-based forwarder enterprise billing and accounting solution to align shipment visibility with financial and billing workflows.
The implementation leverages core shipment tracking modules, including automated ocean and air freight tracking, predictive ETAs, intelligent alerts, and consolidated shipment data feeds. Descartes Shipment Management is used to standardize multimodal tracking workflows and surface status information on-demand, reducing manual tracking tasks and supporting customer service and operations teams.
Integration points include direct connectivity to the Descartes Global Logistics Network to populate Descartes OneView Forwarder Enterprise, enabling synchronized operational and billing records. The combined configuration links shipment status, carrier data, and forwarder back-office accounting and financial reporting, supporting both import and export workflows within the forwarder back-office environment.
Governance and process changes focused on automating shipment tracking, routing alerts into operational workflows, and consolidating status data for billing and customer communications. Outcomes reported by the company include easier customer access to real-time status information, reduced time spent on manual tracking, improved service levels, and more productive customer-facing time, while the deployment preserves a single reliable source for decision-making and risk management.
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Crate and Barrel | Retail | 8000 | $2.5B | United States | Descartes Systems | Descartes Shipment Management | Order Management | 2008 | n/a |
In 2008, Crate and Barrel implemented Descartes Shipment Management as an Order Management deployment to improve its home delivery and routing capabilities. The implementation used Descartes On-Demand Routing and Visibility and Home Delivery solution to target last mile delivery performance and operational visibility.
Configuration centered on shipment management functions, route planning and real-time visibility modules within Descartes Shipment Management, with explicit emphasis on home delivery scheduling and narrowing delivery windows. The deployment included route optimization logic and visibility instrumentation to provide dispatch and delivery teams with tighter delivery window control and operational tracking.
Operational coverage targeted roughly 80 percent of Crate and Barrel's US delivery volume, aligning the Descartes Shipment Management application with retail delivery operations and carrier orchestration for home deliveries. The scope affected delivery operations teams responsible for coordinating store fulfillment and last mile execution.
Reported outcomes from the deployment included fewer trucks in use, improved on-time delivery performance and narrower customer delivery windows, reflecting reduced truck usage and tighter scheduling. Governance focused on operationalizing routing and visibility capabilities within delivery operations to sustain those results.
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Mediterranean Shipping Company | Transportation | 200000 | $91.0B | Switzerland | Descartes Systems | Descartes Shipment Management | Order Management | 2024 | n/a |
In 2024 Mediterranean Shipping Company implemented Descartes Shipment Management. The initiative targeted MSC Air Cargo and focused on air freight shipment management and Order Management processes to standardize messaging and operational handling across the air network.
The deployment extended MSCs existing use of Descartes messaging and compliance tools, notably implementing Descartes Air Messaging to standardize electronic shipment messaging across freight forwarders, ground handling agents and government agencies. Descartes Shipment Management was configured to centralize electronic message orchestration, carriage and status updates, and to align order management workflows with regulatory messaging and compliance feeds.
Operational coverage emphasized global air freight operations, with rollout designed to accelerate information flow and improve operational reliability across carriers and handling partners. Governance changes centered on converging messaging standards and message validation rules, enabling consistent operational handoffs for shipment management and Order Management in MSC Air Cargo. The program explicitly aimed to improve transparency and efficiency in air freight operations.
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Transportation | 50 | $20M | United States | Descartes Systems | Descartes Shipment Management | Order Management | 2013 | n/a |
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