Crate and Barrel
1250 Techny Rd,
Northbrook, 60062, IL,
United States
Northbrook, 60062, IL,
United States
1 847-272-2888
Retail
Crate and Barrel Technographics
Crate and Barrel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crate and Barrel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Crate and Barrel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crate and Barrel has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2014, Infor CloudSuite Retail for Retail Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crate and Barrel is running and its propensity to invest more and deepen its relationship with Oracle , SAP , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crate and Barrel revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crate and Barrel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crate and Barrel Tech Stack and Enterprise Applications
Crate and Barrel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011 Crate and Barrel implemented Oracle PeopleSoft ERP for ERP Financial functions. The deployment established Oracle PeopleSoft ERP as the system of record for P&L ownership and financial reporting across supply chain and furniture manufacturing groups including the Design Foundry, supporting finance teams that span corporate FP&A and operational partners across 130 store and distribution locations in the United States and Canada.
Configuration emphasized PeopleSoft General Ledger and core financial reporting capabilities, with processes built to support monthly forecasts, ad hoc analysis, and inventory impairment and clearance workflows driven by finance. The implementation supported FP&A activities such as budget and forecast orchestration, KPI reporting and financial models used by Finance Managers responsible for supply chain performance.
Integrations included PeopleSoft General Ledger data flows into Hyperion Planning and Hyperion Essbase for planning and multidimensional analysis, with Microsoft Excel used for operational reporting and executive level presentations. Operational coverage tied Buying, Inventory Planning, Call Center finance partners and field teams into consolidated financial reporting, enabling cross functional variance analysis and inventory flow assessment.
Governance centered on finance led processes, monthly close and forecast cadence, and cross functional stakeholder management to align operational and financial objectives. The Finance Manager role owned P&L and drove process around inventory targets and reporting, elevating financial accountability and embedding PeopleSoft based workflows into supply chain decision making.
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Expense Management | ERP |
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2009 | 2009 |
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Crate and Barrel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Crate and Barrel implemented iCIMS Recruit Applicant Tracking System to centralize external job posting and candidate intake for corporate and store hiring. The iCIMS Recruit Applicant Tracking System is published on the public careers site at careers-crateandbarrel.icims.com, enabling web-based application capture directly from the company career portal.
The deployment is focused on talent acquisition and HR operations, configured for requisition management, job posting, applicant tracking, resume parsing, configurable candidate workflows, and recruiter queues consistent with an Applicant Tracking System. Integration is realized through the embedded careers subdomain that routes applicants into structured recruiter workflows, with centralized configuration of applicant status, communication templates, and reporting to standardize screening and selection processes.
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Learning and Development | HCM |
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2023 | 2023 |
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Task Management | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Crate and Barrel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Retail | Retail Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Crate & Barrel implemented Infor CloudSuite Retail. Infor CloudSuite Retail is a Retail Management application built to manage interactions with store employees and consumers, providing a modern foundation for omnichannel retailing and machine learning.
The deployment used a cloud-hosted, modular SaaS architecture that surfaces capabilities for store associate interfaces, consumer-facing commerce orchestration, inventory visibility, order management, merchandising, pricing and promotions, and embedded analytics. Configuration emphasized role-based store associate workflows and consumer interaction templates to unify in-store and digital touchpoints. The implementation incorporated machine learning enabled analytics to support personalization and demand signal processing as part of the platform’s analytic layer.
Operational coverage centered on retail operations across stores and digital channels, aligning store employees, store operations teams, and merchandising and e-commerce functions. The platform integrated with point-of-sale and consumer commerce channels and connected to fulfillment and inventory systems to enable omnichannel order orchestration and real-time inventory visibility. Data flows were organized to feed analytics and machine learning models across consumer engagement and merchandising workflows.
Governance concentrated on centralized catalog and pricing control, standardized retail workflows, and data governance to ensure consistent inputs for machine learning and personalization. Rollout priorities emphasized configuring operational workflows for store associates and instrumenting consumer interaction points to establish a single Retail Management foundation.
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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Crate and Barrel Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Crate and Barrel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Crate and Barrel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2011 | 2011 |
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Content Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Crate and Barrel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2019 | 2019 |
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Crate and Barrel SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2008 | 2008 |
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Warehouse Management | SCM |
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2018 | 2018 |
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Crate and Barrel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2005 | 2005 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Crate and Barrel ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Crate and Barrel Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2012 | 2013 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Crate and Barrel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Crate and Barrel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Crate and Barrel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Crate and Barrel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Crate and Barrel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Manager, Customer Analytics and Business Intelligence | Manager | IT | |
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Senior Director, CRM and Analytics | Director | IT | |
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Manager, Web Analytics and eCommerce Business Strategy | Manager | IT | |
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CFO | CXO | Finance | |
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Corporate Controller | Director | Finance | |
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Senior Director of Finance | Director | Finance | |
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Senior Director Financial Planning and Analysis | Director | Finance | |
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Vice President Finance and Real Estate | VP | Finance | |
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Financial Planning Director | Director | Finance | |
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Director of Finance and Purchasing | Director | Procurement | |
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Chief Technology Officer | CXO | IT | |
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Director, HR Operations and Associate Relations/Risk | Director | HR | |
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Accounts Payable Manager | Manager | Finance | |
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Director in IT | Director | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Senior Manager, Payroll | Manager | HR | |
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Senior Vice President Human Resources | VP | HR | |
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Associate Director Human Resources | Director | HR | |
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Vice President Of Merchandising | VP | Procurement | |
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Director, Program Management | Director | Finance | |
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SVP Global Supply Chain | VP | Supply Chain | |
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Senior Manager, IT Supply Chain, Merchandise Planning Systems | Manager | IT | |
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Inventory Control Manager | Manager | Supply Chain | |
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Warehouse Manager | Manager | Supply Chain | |
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Senior Vice President Supply Chain | VP | Supply Chain | |
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Director of Operations, Supply Chain | Director | Supply Chain | |
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Vice President - Global Transportation | VP | Supply Chain | |
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Director Global Logistics | Director | Supply Chain | |
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Vice President, Digital Marketing, Analytics & Loyalty | VP | Marketing | |
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Senior Manager, CRM and Loyalty | Manager | IT | |
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Chief Marketing Officer | CXO | Marketing | |
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EVP Digital and International | VP | IT | |
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Senior Brand Director, Growth Strategies | Director | Marketing | |
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CFO | CXO | Finance | |
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Senior Director, Technology | Director | IT | |
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Chief Technology Officer | CXO | IT | |
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Senior Director, Technology Infrastructure and Operations | Director | IT | |
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Apps Being Evaluated by Crate and Barrel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crate and Barrel IT executives and key decision makers. This section highlights Crate and Barrel's latest recorded technology evaluations, including Accurate Background for BackGround Screening on 2025-10-01 and Blue Yonder WMS (ex JDA WMS) for Warehouse Management on 2024-10-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crate and Barrel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-01 | Crate and Barrel | Evaluated | Accurate Background | Accurate Background | BackGround Screening | HCM |
| 2024-10-29 | Crate and Barrel | Evaluated | Blue Yonder | Blue Yonder WMS (ex JDA WMS) | Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD Crate and Barrel Technographics
Crate and Barrel is a Retail organization based in United States,
with around 8000 employees and annual revenues of $2.50 billion.
Crate and Barrel operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, iCIMS Recruit Applicant Tracking System and Infor CloudSuite Retail,
covering areas like ERP Financial, Applicant Tracking System and Retail Management.
Crate and Barrel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iCIMS and Infor.
Crate and Barrel recently adopted applications including
eduMe Platform in 2023, Bambuser Video Commerce in 2023 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crate and Barrel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crate and Barrel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crate and Barrel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.