List of Dezide Self Service Customers
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Since 2010, our global team of researchers has been studying Dezide Self Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dezide Self Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dezide Self Service for Customer Support include: Hp, a United States based Manufacturing organisation with 58000 employees and revenues of $55.30 billion, Atlas Copco, a Sweden based Professional Services organisation with 52179 employees and revenues of $13.78 billion, Liebherr-Hausgeraete, a United Kingdom based Manufacturing organisation with 202 employees and revenues of $58.0 million and many others.
Contact us if you need a completed and verified list of companies using Dezide Self Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dezide Self Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atlas Copco | Professional Services | 52179 | $13.8B | Sweden | Dezide | Dezide Self Service | Customer Support | 2018 | n/a |
In 2018 Atlas Copco deployed Dezide Self Service to capture expert knowledge and guide technicians in field service and to support contact center agents, positioning the application within Customer Support for the Compressor Technique organization. The implementation targeted service and support processes based out of Compressor Technique in Antwerp, Belgium, and explicitly focused on operationalizing tribal knowledge for frontline service staff.
Dezide Self Service was configured to ingest and codify SME troubleshooting logic into guided resolution workflows and decision support, delivering step-by-step guidance for technician workflows and contact center interactions. The deployment leveraged Dezide’s multi-channel decision support approach to present guided troubleshooting and self-help paths, enabling structured knowledge capture and repeatable diagnostic sequences aligned to Customer Support processes.
Governance centered on embedding subject matter expertise from Compressor Technique into the Dezide knowledge models and rolling out the tool across field service and contact center teams, with processes adjusted to use guided workflows for onboarding and case resolution. Outcomes cited by the deployment include dramatically faster technician onboarding, advertised as 81 percent faster, and improved first-time-fix rates for field service, reflecting the operational impact on Atlas Copco’s Customer Support functions.
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Hp | Manufacturing | 58000 | $55.3B | United States | Dezide | Dezide Self Service | Customer Support | 2015 | n/a |
In 2015 HP integrated Dezide Self Service into its public support site, support.hp.com, as a Customer Support self-service layer to provide consumer troubleshooting and reduce calls to the contact center. The integration embedded Dezide troubleshooting guides and decision logic into public-facing workflows and is reported to serve over 1,000,000 troubleshooting sessions per month, supporting consumer self-service on HP's web channel.
The deployment uses Dezide's API and administration tools to deliver the troubleshooting logic while HP manages content, images and translations. Functional capabilities implemented include interactive troubleshooting guides, logic-driven symptom diagnosis and web-based self-service workflows that guide consumers through resolution steps, with Dezide Self Service providing the rule execution and configuration surface.
Operational scope is focused on HP's public support channel and the customer support business function, with the design intended to deflect inbound contact center traffic. Governance and operational ownership are split, HP retaining content lifecycle and localization control, Dezide supplying the troubleshooting engine and API endpoints, and Dezide administration tools used to configure decision logic and map content to diagnostic flows.
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Liebherr-Hausgeraete | Manufacturing | 202 | $58M | United Kingdom | Dezide | Dezide Self Service | Customer Support | 2013 | n/a |
In 2013 Liebherr-Hausgeraete deployed Dezide Self Service to create a branded, customer-facing "Liebherr Troubleshoot Advisor" as part of a Customer Support initiative. The deployment targeted retention of technical tribal knowledge and offered structured self-service diagnostics for dealers and end customers.
The implementation on Dezide Self Service used configured decision-tree diagnostics and guided troubleshooting flows, enabling stepwise fault isolation and resolution guidance. Knowledge capture and productized service access were embedded in the advisor to standardize troubleshooting guidance across product lines.
Operational responsibility for the program was held by a field-service and customer support initiative run from Liebherr Mining in Colmar, France, and the initiative explicitly targeted both dealer-facing and customer-facing support channels. The project moved from pilot to full rollout over several years, extending the customer-facing self-service use beyond initial field trials.
Testing cited in the case study showed approximately 60% reduction in troubleshooting time for selected errors, and the solution is described as retaining institutional knowledge while productizing access to service workflows for dealers and customers. Dezide Self Service provided the customer-facing diagnostics and knowledge management layer for the Liebherr-Hausgeraete Customer Support and field service functions.
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