List of Dialpad Ai Contact Center Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Dialpad Ai Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dialpad Ai Contact Center for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dialpad Ai Contact Center for Customer Support include: Proliance Surgeons, Inc., a United States based Healthcare organisation with 2500 employees and revenues of $1.00 billion, CarGurus, a United States based Automotive organisation with 1343 employees and revenues of $914.0 million, Five Iron Golf, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Dialpad Ai Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dialpad Ai Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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CarGurus | Automotive | 1343 | $914M | United States | Dialpad | Dialpad Ai Contact Center | Customer Support | 2023 | n/a | In 2023, CarGurus implemented Dialpad Ai Contact Center to manage a high-volume inbound customer support operation in the United States. The deployment supports more than 10k inbound calls per week and is aligned with the Customer Support application category, centralizing call intake and agent-facing telephony for the support organization. The Dialpad Ai Contact Center implementation leverages real-time transcription and AI-driven insights combined with contact center analytics and support features. Configuration emphasis included real-time transcription for agent assist and compliance review, AI-driven insights for conversation analytics, and analytics dashboards for contact center performance monitoring. These modules of Dialpad Ai Contact Center were used to instrument agent interactions, surface conversational intelligence, and support quality management workflows. Operational coverage is focused on the CarGurus customer support department across the United States, handling inbound voice channels at scale. Governance and workflow changes included configuring agent workflows and analytics-driven monitoring to standardize call handling and quality assurance. The stated objective of the Dialpad Ai Contact Center deployment was to improve agent efficiency and call handling through real-time transcription, AI insights, and contact center analytics. | |
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Five Iron Golf | Leisure and Hospitality | 300 | $50M | United States | Dialpad | Dialpad Ai Contact Center | Customer Support | 2023 | n/a | In 2023, Five Iron Golf implemented Dialpad Ai Contact Center for Customer Support to consolidate and centralize its contact center operations across the United States. The deployment consolidated 16 location contact centers onto Dialpad to enable centralized customer support, provision remote agents, and expose supervisors to unified contact center telemetry. Configuration focused on cloud contact center capabilities and Dialpad Support functionality, with explicit use of Real-Time Assist cards, sentiment analysis, and contact center heat maps. The implementation included agent desktop tooling and real-time assisted agent workflows, and incorporated standard contact center components such as call routing, queuing, and reporting to support operational visibility and staffing decisions. Operational coverage encompassed all 16 physical locations and distributed remote agent seats within the United States, consolidating queue management and supervisor controls under a single cloud tenant. Business functions impacted include frontline customer support and contact center operations, with centralized administration enabling cross-site workforce provisioning and monitoring. Governance and rollout emphasized centralization and remote agent enablement, with phased consolidation of site-level centers onto the Dialpad Ai Contact Center tenant and configuration of AI-assisted coaching artifacts for live interactions. The deployment was positioned to optimize staffing and improve customer experience through AI-driven guidance and heat map informed scheduling. | |
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Proliance Surgeons, Inc. | Healthcare | 2500 | $1.0B | United States | Dialpad | Dialpad Ai Contact Center | Customer Support | 2023 | n/a | In 2023, Proliance Surgeons, Inc. implemented Dialpad Ai Contact Center to modernize patient-facing communications across more than 80 care centers in the United States. The implementation targeted Customer Support workflows for patient intake, appointment routing, and clinical communication, positioning the contact center as a centralized patient access layer for the organization. The Dialpad Ai Contact Center deployment leverages AI driven transcription, intelligent routing, and contact center analytics alongside Dialpad Support capabilities as described in the vendor case study. Configuration emphasized real time transcription for clinical calls, automated routing to specialty queues, and analytics dashboards to surface call patterns and agent activity that support staffing decisions. Architecture was delivered as a cloud based CCaaS platform providing telephony and contact handling to distributed agents across 80 plus care centers, with centralized administration for reporting and configuration. Operational coverage included patient facing staff and contact center agents across clinical sites in the United States, enabling unified call handling and centralized analytics while preserving local site access. Governance focused on using contact center analytics and AI transcription outputs to inform staffing and to standardize patient doctor communications workflows. The vendor case study reports telecom cost savings of approximately $40,400 per year and highlights improved patient communications and more data driven staffing decisions as primary outcomes. |
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