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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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List of Digitaleo Review Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Groupe Chopard France Automotive 3000 $1.6B France Digitaleo Digitaleo Review Management Product Review Management 2019 n/a In 2019, Groupe Chopard France implemented Digitaleo Review Management within the Product Review Management category to centralize local marketing for its national concessions network. The deployment emphasized template-driven email and SMS campaigns under a centralized marketing program, with a winter-tyres campaign achieving greater than 47% open rate and 9% click-through, demonstrating documented engagement outcomes from concession-level activations. Digitaleo Review Management was configured alongside Digitaleo marketing automation capabilities to orchestrate local-CRM workflows and concession activation across France, using central template libraries and concession-level campaign triggering. The implementation impacted marketing and customer engagement functions, enabling concession teams to execute targeted outreach via email and SMS while leveraging marketing automation to sequence messages and manage local lists. The use of Digitaleos Avis Clients review management capability is inferred from the documented focus on customer engagement and network activation, and this inference aligns with Product Review Management category capabilities such as review collection workflows, review display orchestration, and consolidated feedback reporting. This narration positions Digitaleo Review Management as the application supporting review lifecycle activities alongside template-driven local marketing, while the documented rollout remains centered on marketing automation and local-CRM activation across Groupe Chopard Frances concessions network.
Groupe Interaction Professional Services 1200 $540M France Digitaleo Digitaleo Review Management Product Review Management 2022 n/a In 2022, Groupe Interaction implemented Digitaleo Review Management, deploying a Product Review Management solution across its nationwide network of agencies in France. The implementation centralized presence management, created standardized store locator pages, and introduced structured review collection workflows to improve local visibility and web to store performance. Digitaleo Review Management incorporated the Avis Clients review management capability cited in Digitaleo's product blog, and was configured to capture and surface customer reviews at the agency level while consolidating local listings. Functional configuration emphasized review capture workflows, reputation management, and store locator content management, aligned with marketing and local CRM operations, and the deployment delivered measurable outcomes including a 42 percent increase in site clicks and a 30 percent increase in calls between April 2022 and April 2024 as reported by the vendor. The rollout targeted marketing and local CRM teams across France and standardized processes for review solicitation, moderation, and listing maintenance, with governance that centralized presence management while enabling agency level execution of review responses and store page updates. Digitaleo's blog explicitly cites use of the Avis Clients review management capability for this deployment, providing vendor confirmation of the Product Review Management configuration.
Mobilier de France Manufacturing 310 $35M France Digitaleo Digitaleo Review Management Product Review Management 2020 n/a In 2020, Mobilier de France implemented Digitaleo Review Management within the Product Review Management category as part of a broader marketing and local-CRM deployment across France. The deployment supported the companys franchise network of retail stores, providing centrally managed email and SMS templates alongside local marketing tools for franchisees to execute targeted communications. The implementation combined centrally managed messaging templates, campaign orchestration capabilities, local execution controls for franchisees, and the Digitaleo Avis Clients review management module to support review solicitation and handling. The franchise network used the platform for high volume personalized campaigns, with the network sending over 1 million campaigns in one year, indicating operational scale in campaign orchestration and local CRM workflows. Governance was organized around central template control with delegated local send rights, aligning marketing and local-CRM functions across Mobilier de Frances stores in France. Operational coverage focused on the franchise network and store-level marketing execution, with the Digitaleo Review Management application integrated as the product review management layer of the broader local marketing stack.
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