List of Dyball CRM and Billing Customers
Worcester, WR3 7NS,
United Kingdom
Since 2010, our global team of researchers has been studying Dyball CRM and Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dyball CRM and Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dyball CRM and Billing for Utilities Customer Care and Billing include: E United Kingdom, a United Kingdom based Utilities organisation with 300 employees and revenues of $375.0 million, Economy Energy Trading, a United Kingdom based Utilities organisation with 106 employees and revenues of $200.1 million and many others.
Contact us if you need a completed and verified list of companies using Dyball CRM and Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dyball CRM and Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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E United Kingdom | Utilities | 300 | $375M | United Kingdom | Dyball Associates | Dyball CRM and Billing | Utilities Customer Care and Billing | 2016 | n/a |
In 2016, E United Kingdom implemented Dyball CRM and Billing in a deployment aligned with the Utilities Customer Care and Billing category. Dyball Associates supplied the software systems that E used to share customer meter-point details and to block active recruitment between the two small suppliers during 2016 in Great Britain, as described by Ofgem.
Module usage of Dyball CRM/dataflow and billing components is inferred from Ofgem's statement that Dyball designed, implemented and maintained the supplier systems. The implementation appears to have centered on customer master and meter-point dataflow capabilities, billing components for account and ledger processing, and automated recruitment suppression workflows consistent with Utilities Customer Care and Billing functionality.
Operational coverage was focused on E's gas and electricity supply operations in Great Britain and on supplier-to-supplier data exchange processes, impacting customer care, billing operations, meter-point administration, and recruitment control functions. The application Dyball CRM and Billing was therefore positioned to support record synchronization and automated data exchanges between supplier operational teams.
The matter led to Ofgem enforcement action in 2019, reflecting regulatory governance consequences tied to how Dyball Associates designed, implemented and maintained the supplier systems.
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Economy Energy Trading | Utilities | 106 | $200M | United Kingdom | Dyball Associates | Dyball CRM and Billing | Utilities Customer Care and Billing | 2016 | n/a |
In 2016, Economy Energy Trading deployed Dyball CRM and Billing, supplied and maintained by Dyball Associates, to manage customer meter point data and enforce supplier recruitment controls within the UK retail energy market. Dyball CRM and Billing is categorized as Utilities Customer Care and Billing and was implemented to provide CRM front office capabilities together with billing and dataflow components for customer data sharing and supplier enrollment controls.
Implementation focused on CRM and billing dataflow components, including customer account and meter point administration, billing ledger and invoicing, and middleware orchestration for supplier data exchanges. Configuration emphasized meter point identifier management and recruitment flag enforcement to restrict recruitment activity between suppliers while supporting routine billing and customer service workflows.
The solution integrated with supplier systems and customer data sharing processes used across the UK retail energy market, affecting customer service, billing and compliance functions at Economy Energy Trading. Ofgem findings identified the Dyball-provided customer data sharing and supplier systems used in 2016, and this connection was central to enforcement action taken in 2019.
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