K-Electric
KE House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority,
Karachi, 75500,
Pakistan
Karachi, 75500,
Pakistan
92-21-3263 7133
Utilities
K-Electric Technographics
K-Electric Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by K-Electric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9959 K-Electric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that K-Electric has purchased the following applications: SAP S/4HANA Utilities for Utilities ERP in 2011, Oracle Utilities Analytics for Analytics and BI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems K-Electric is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing K-Electric revenues, which have grown to $2.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for K-Electric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
K-Electric Tech Stack and Enterprise Applications
K-Electric ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Utilities | Utilities ERP | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011 K-Electric implemented SAP S/4HANA Utilities as its core Utilities ERP application to centralize billing and customer service operations across the power utility. The project scope consolidated enterprise resource planning and industry specific utilities capabilities under SAP S/4HANA Utilities to support meter-to-cash, customer interaction, and operational tracking functions.
The implementation incorporated SAP IS-U billing functionality alongside CRM, OpenText document management and SuccessFactors for HR related processes, reflecting a multi-module SAP landscape. Configuration emphasized automated billing workflows, meter data handling and service order orchestration to reduce manual touch points and increase process transparency.
Operational integrations described by K-Electric include a Genesys customer experience platform, centralized complaint handling through web and social channels, mobile bill payment channels and field service touch points via 29 customer service IBCs and mobile vans. Real-time process tracking and one-window operations were implemented to link customer care, billing and network operations for coordinated fault identification and resolution.
Governance and process changes focused on streamlining complaint registration and closure workflows, instituting real-time monitoring of end-to-end processes and standardizing service delivery across customer touch points. K-Electric reported outcomes including improved efficiency, elimination of human intervention in key billing processes and greater transparency, positioning SAP S/4HANA Utilities within the company as the primary Utilities ERP for managing billing, customer service and operational workflows.
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K-Electric Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Analytics | Analytics and BI | Analytics and BI | n/a | 2016 | 2016 |
In 2016, K-Electric implemented Oracle Utilities Analytics in the Analytics and BI category as a core component of its metering analytics initiative. The deployment was executed as part of the Oracle Meter Data Management project implementation team, with Oracle Utilities Analytics selected to deliver consumer side analytics driven by automated meter reading data.
The implementation centered on master data management for physical assets, establishing processes to maintain asset master records and replicate asset data to enterprise wide systems. Functional capabilities delivered included AMR meter analytics for consumption and event analysis, and the design of ad-hoc analytical reports to detect interruptions in service for high value consumers so corrective action can be prioritized.
Oracle Utilities Analytics was integrated into the Oracle Meter Data Management flow to ingest AMR meter reads and transform meter data into actionable analytics, while replicated asset master data fed downstream enterprise applications. Operational coverage emphasized coordination between internal consumers, business departments and IT, focusing analytics outputs on customer service, outage identification, metering operations and asset management workflows.
Governance and process workstreams addressed ongoing maintenance of asset master data and the operational handoff of analytical reports, with business and IT stakeholders collaborating to convert available data into meaningful information. The role included designing reporting and analytics patterns to support decision making and complaint minimization for high value customers, and establishing routines for data stewardship and report delivery.
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K-Electric Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, K-Electric implemented Microsoft 365 to provide Collaboration capabilities across its corporate environment. The deployment is anchored on Microsoft 365 as the chosen application, and K-Electric is using Microsoft 365 on their website for corporate content and communications exposure.
The Microsoft 365 implementation was configured to deliver core Collaboration functionality common to the category, including enterprise email, team chat and meetings, document collaboration and cloud file storage. Microsoft 365 components such as Exchange Online, SharePoint Online, Microsoft Teams and OneDrive for Business were applied to enable cross-team communication, document versioning and centralized content management within the tenant, with identity and access managed through Azure Active Directory.
Operationally the rollout positioned IT to centrally administer tenant-level governance, user provisioning and content lifecycle controls, while supporting corporate communications and customer-facing content on the public site. Governance focused on access policies, tenant configuration and standard collaboration workflows, aligning Microsoft 365 Collaboration capabilities with K-Electric business functions for internal collaboration and external web presence.
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K-Electric SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
|
2020 | 2021 |
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K-Electric CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Customer Engagement | CRM |
|
2022 | 2022 |
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K-Electric ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
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K-Electric Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2020 | 2021 |
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Supplier Relationship Management | Procurement |
|
2020 | 2020 |
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K-Electric IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at K-Electric
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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CIO | CXO | Finance | |
|
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General Manager Information Technology | Manager | IT | |
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Deputy Director - Head of IT Strategy & Innovation | Director | IT | |
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Manager (Analytics) | Manager | Finance | |
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Manager Data Analytics | Manager | IT | |
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Apps Being Evaluated by K-Electric Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from K-Electric IT executives and key decision makers. This section highlights K-Electric's latest recorded technology evaluations, including Avaya Aura for Collaboration on 2025-11-21 and SAP Treasury and Risk Management for Treasury Management on 2024-11-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the K-Electric digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-21 | K-Electric | Evaluated | Avaya | Avaya Aura | Collaboration | Collaboration |
| 2024-11-04 | K-Electric | Evaluated | SAP | SAP Treasury and Risk Management | Treasury Management | TRM |
FAQ - APPS RUN THE WORLD K-Electric Technographics
K-Electric is a Utilities organization based in Pakistan,
with around 9959 employees and annual revenues of $2.30 billion.
K-Electric operates a diverse technology stack with applications such as
SAP S/4HANA Utilities, Oracle Utilities Analytics and Microsoft 365,
covering areas like Utilities ERP, Analytics and BI and Collaboration.
K-Electric has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Microsoft.
K-Electric recently adopted applications including
E Ocean Digital Connect in 2022, Microsoft Azure Monitor in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of K-Electric’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates K-Electric’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete K-Electric technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.