List of Easicrm Customers
Paris, 75002,
France
Since 2010, our global team of researchers has been studying Easicrm customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Easicrm for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Easicrm for CRM include: Groupe Bonduelle, a France based Consumer Packaged Goods organisation with 8221 employees and revenues of $2.75 billion, Caudalie SAS, a France based Professional Services organisation with 850 employees and revenues of $250.0 million, Meetic SAS, a France based Professional Services organisation with 250 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using Easicrm , including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Easicrm customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caudalie SAS | Professional Services | 850 | $250M | France | Easiware | Easicrm | CRM | 2013 | n/a |
In 2013, Caudalie SAS implemented Easicrm as its CRM to develop and centralize customer service operations. The initial deployment established a single multilingual platform that consolidated customer records and service interactions for Caudalie customer service teams.
The Easicrm implementation configured customer service workflows typical of CRM deployments, including ticketing and case management, multilingual routing, templated responses with embedded personalization logic, and an integration of Caudalie’s loyalty program to surface loyalty status within service interactions. Easicrm was used to operationalize personalized responses to customers, enabling agents to apply customer segmentation and loyalty signals directly within the interaction flow.
Operational scope focused on the customer service function, with centralized governance of response templates and a multilingual knowledge base to standardize communications. The rollout oriented around instrumenting agent workflows for personalized customer engagement and integrating loyalty program data into the service process to maintain consistent, branded responses across languages.
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Groupe Bonduelle | Consumer Packaged Goods | 8221 | $2.7B | France | Easiware | Easicrm | CRM | 2014 | n/a |
In 2014 Groupe Bonduelle implemented Easicrm, the Easicrm application from Easiware, to extend its CRM capabilities for consumer engagement across more than 100 countries. The deployment targeted the companywide customer relations and consumer service function, positioning CRM as the primary platform for inbound consumer questions as well as product claims.
Until July 2014 Bonduelle used Coheris to record product claims and to enable quality services and marketing teams to identify manufacturing problems or product dissatisfaction. Easicrm was introduced to go beyond claims capture and to support a broader set of customer service interactions, enabling case management, consumer inquiry handling, and omnichannel engagement typical of CRM systems.
The rollout covered the group brands Bonduelle, Cassegrain, Arctic Gardens and Globus and was scoped to teams responsible for customer relations and consumer affairs. Operational coverage emphasized consumer-facing workflows, including inquiries about company information, origin of vegetables, promotions and cooking guidance for the group’s 500 varieties of vegetables, consolidating those interactions into Easicrm.
Governance and process changes accompanied the implementation, with service workflows and team responsibilities redefined to use Easicrm as the central consumer interaction record. The new CRM approach enabled Bonduelle to handle a wider range of consumer communications through Easicrm and to unify customer relations, quality services and marketing touchpoints across its international footprint.
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Meetic SAS | Professional Services | 250 | $32M | France | Easiware | Easicrm | CRM | 2015 | n/a |
In 2015, Meetic SAS implemented Easicrm, the all in one platform from Easiware, as its CRM. The deployment centralized customer contact records and interaction histories to support customer facing teams across the organization. Configuration emphasized unified customer profiles, case routing and workflow automation to align sales, customer service and marketing processes. The implementation was sized to support Meetic SAS with about 250 employees and integrated CRM workflows into core business functions.
Easicrm was configured to deliver standard CRM capabilities including contact management, ticketing and case management, campaign and activity tracking and operational reporting. Automation of lead to case handoffs and rules based routing standardized workflows and established governance around data ownership and process escalation. Rollout followed staged enablement across departments with configuration and role based access controlling data visibility and operational processes. The narrative focuses on Easicrm and the CRM category as the central platform for customer relationship orchestration at Meetic SAS.
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