List of eDAS Intelligent Knowledge Portal Customers
Thane, 400607,
India
Since 2010, our global team of researchers has been studying eDAS Intelligent Knowledge Portal customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eDAS Intelligent Knowledge Portal for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eDAS Intelligent Knowledge Portal for Customer Experience include: Upstox, a India based Banking and Financial Services organisation with 800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using eDAS Intelligent Knowledge Portal, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eDAS Intelligent Knowledge Portal customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Upstox | Banking and Financial Services | 800 | $120M | India | eDAS | eDAS Intelligent Knowledge Portal | Customer Experience | 2023 | n/a | In 2023 Upstox implemented eDAS Intelligent Knowledge Portal as part of a Customer Experience deployment with eDAS VAANI omnichannel contact center capabilities to unify voice, chat and self-care channels. The implementation targeted customer service and CRM operations in India and was positioned to centralize agent knowledge and self-service content within the contact center workflow. The eDAS Intelligent Knowledge Portal deployment emphasized knowledge management and agent enablement capabilities, delivering a centralized agent knowledge base, contextual guidance during interactions, and search-driven self-care content for customers. The configuration was embedded into omnichannel routing and session handling so agents received consistent context across voice, chat and self-care channels, reducing channel friction and supporting CRM processes. Operational scope covered Upstox customer support and CRM teams in India, with governance focused on knowledge curation, content lifecycle workflows and role-based content publishing to maintain topical accuracy. The project delivered faster, frictionless support according to vendor materials, reflecting a change in agent workflow toward knowledge-first interaction handling and consolidated channel orchestration. |
Buyer Intent: Companies Evaluating eDAS Intelligent Knowledge Portal
- India.Gov.In, a India based Government organization with 500 Employees
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