AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of eDAS RPA Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Upstox Banking and Financial Services 800 $120M India eDAS eDAS RPA Robotic Process Automation 2023 n/a In 2023 Upstox implemented eDAS RPA to automate customer service workflows and instrument contact center operations. The deployment used eDAS RPA in the Robotic Process Automation category and integrated the vendor's VAANI contact center platform to unify voice and chat channels while centralizing CRM interactions. The implementation focused on CRM and customer service automation, configuring VAANI capabilities for CRM workflow automation, conversational voice handling, chat routing, and agent-facing dashboards. eDAS RPA was applied to orchestrate routine support tasks and to provide real time visibility into agent activity through consolidated dashboards and interaction logs. Operational scope covered Upstox customer service and CRM teams in the India region, with rollout oriented around contact center agent workflows and support functions. Governance emphasized dashboard driven monitoring and process orchestration to standardize response handling, and the engagement reported faster response times and lower support costs as outcomes.
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